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Old 04-25-2017, 11:56 AM   #301
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I don't want to jinx our own build, but this is sort of like baseball umpires.. they only see what they want to look at and overlook the less obvious. Being an inspector myself for about 10 years, upon several occasions I wouldn't let something pass. But I was over ruled by the floor manager and the products went out anyway. I told them I'm not putting my stamp of approval on something that didn't pass, you'll just have to send it out without my inspection and they did.

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Old 04-25-2017, 12:04 PM   #302
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not to change the subject, but see where that wire is coming out? Where did you get that grommet? I need to get one.


That's there from the factory for the 3rd brake light. From what I remember, trying to find a spare encase I botched this job on the other grommet for my can wire, they were hard to find.


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Old 04-25-2017, 12:15 PM
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@Mighunter what size hole?.. Our company has a few small grommets. Let me know unless it's a jeep thing.
I'm not sure. Whatever that factory opening is. I took it out and cant find it. I have a wire covered in plastic wire loom running out of it now that feeds the new 3rd brake light and i need to cover it up so water doesnt get in it. I can measure it when I get home and let you know.
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Old 04-25-2017, 12:17 PM
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I was wondering if this is the quality across the entire Jeep line. Not a lot of talk on paint on the Ram forum. But they are made down south.
I've had 4 grand cherokees, have a 2014 now and I've never seen any paint issues with those.
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Old 04-25-2017, 08:04 PM   #305
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any update? do you have a Jeep Wave Premium Customer Care case manager yet?
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Old 04-27-2017, 12:27 PM
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***Update*** is there is no update. This Tuesday was 3 weeks since I took it for photos. I've heard nothing from noone. I haven't been able to call the dealer, but I'll try tomorrow.
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Old 04-27-2017, 12:34 PM   #307
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OK, time to start the file. E mail, phone calls, every word documented, who , what, when. Every phone call followed with e mail and saved. When they know you are doing this, things might change. E mail never goes away.
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Old 04-27-2017, 01:06 PM   #308
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This is more than a one or two guy issue. Like I mentioned earlier-every Jeep in the lot was like this. I am not sure how one would approach this though maybe more as a group?
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Old 04-27-2017, 03:37 PM
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This is more than a one or two guy issue. Like I mentioned earlier-every Jeep in the lot was like this. I am not sure how one would approach this though maybe more as a group?
Only way I know is through a class action.
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Old 04-27-2017, 03:45 PM
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***Update***
Just got off the phone with the Dealer. The guy who took the pics was out sick this week. The woman I spoke to said she's the one who would submit/enter the claim to FCA and that she didn't see an estimate from the body shop but she would look around and let me know if she finds it.
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Old 04-27-2017, 10:10 PM   #311
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***Update***
Just got off the phone with the Dealer. The guy who took the pics was out sick this week. The woman I spoke to said she's the one who would submit/enter the claim to FCA and that she didn't see an estimate from the body shop but she would look around and let me know if she finds it.
how typical. call Jeep Wave and get a Case Manager
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Old 04-28-2017, 12:55 AM   #312
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This sucks. I have a 2016 JKUHR Black and It's my third Wrangler after a 2013 JKU Sport and a 2014 JKUR both in billet silver. I bought a 2016 because I thought it would be one of the best years along with the 2017 for being the last years of production before changing the platform to JL. Oh I was wrong. The quality is so bad on things that are in plain sight that I don't want to think about the internals like engine parts or under the carpet. It's just unbelievable!

I didn't notice the lack of black paint in the hinges until I read this thread. It was midnight last week when I read it and went to the garage to find out I have the same issues with the paint! What's going? Why the lack of inspection? Yeah I know, I should have checked it my self before accept it but who the hell check the crevasse and door hinges looking for paint issues on a NEW car with a sticker price close to $50k?

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Old 04-28-2017, 01:41 AM   #313
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This sucks. I have a 2016 JKUHR Black and It's my third Wrangler after a 2013 JKU Sport and a 2014 JKUR both in billet silver. I bought a 2016 because I thought it would be one of the best years along with the 2017 for being the last years of production before changing the platform to JL. Oh I was wrong. The quality is so bad on things that are in plain sight that I don't want to think about the internals like engine parts or under the carpet. It's just unbelievable!

I didn't notice the lack of black paint in the hinges until I read this thread. It was midnight last week when I read it and went to the garage to find out I have the same issues with the paint! What's going? Why the lack of inspection? Yeah I know, I should have checked it my self before accept it but who the hell check the crevasse and door hinges looking for paint issues on a NkkEW car with a sticker price close to $50k?
You know what I think?...

They've redeployed JK line engineering to ready the plant for the JL line. Its called dynamic resource allocation - DRA for short.

It appears the JK has been left to die on the vine...

.
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Old 04-28-2017, 09:15 AM
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You know what I think?...

They've redeployed JK line engineering to ready the plant for the JL line. Its called dynamic resource allocation - DRA for short.

It appears the JK has been left to die on the vine...

.
Well considering it appears that this paint issue has been going on for a number of years, if that was true, they left it to die 3+ years ago
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Old 04-29-2017, 10:33 AM   #315
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I have two chips so far on my paint and the paint just looks so thinly applied. Albeit, the origin of the thread.
Anyone else have chips that feel the same way?

Btw, FCA called and left a VM asking if the repairs were completed. That's positive but not sure what they are talking about. Nothing has been communicated back to me about anything. Last I knew, dealership was uploading pictures.

Looking forward to calling them on Monday.
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Old 04-29-2017, 12:15 PM   #316
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Thanks again Mighunter for the updates (and others too). Went to my dealership yesterday to drop some mods off and to look at paint coverage on Jeeps that just came in (hoping to see an improvement).. they looked identical to the other pics of hinges I saw on here. The white was better, the granite was also a little better, same with Chief's. Black was by far the most noticeable probably due to contrast. I also noticed on the black that the driver's/passenger's side hinges were inconsistent. Could be interesting to document if driver's or passenger's sides are generally worse/better.

On a side note- had to go to Mercedes dealer yesterday too where they had the ML class (SUV) side by side to a Sahara. Putting the critical glasses on for both cars, the Mercedes paint was better, but the fit and finish between both vehicles (2015's) were pretty similar- I was actually disappointed more with the mercedes knowing the price bracket they are in.

With Jeep, I agree that there is no excuse for the paint, especially considering the price bracket they are in (typically $40-50k+). Wish Toledo could have a wake up call.. also a little confused knowing the fact that the paint is applied via robotic methods- how can that be so inconsistent?

With all the complaints logged now with fca/jeep about the paint issue, its sad that there appears to be no response or checking of the paint process at the tunnel level. Will keep following the thread, even without having my Jeep yet.
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Old 04-29-2017, 06:28 PM   #317
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thought you guys would get a kick out of this. here is another all star paint job from Chrysler...

this is my loaner Compass from the dealer (2017 Compass that had 4 miles on it) while they address a myriad of issues including replacing the hard top gasket a 4th time (i'm too generous, at this point i should already have a case in process with a lemon law attorney but that's a whole other topic)

anyways, this is on the doorway edge of the body. about 6" missing strip of paint, then several more inches below that there is another splotch of missing paint. i understand that paint defects can happen...but it's inexcusable that something like this would leave a modern day automobile manufacturing plant in 2017. absolutely appalling
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Old 04-29-2017, 06:37 PM   #318
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and here is my Dodge Dart loaner from the previous 4 day long service warranty repair visit 2 weeks ago.


the white overspray (or whatever it is from the factory) actually goes behind the gaskets and trim...i peeled back the gasket and saw it kept going behind it. meaning, someone at the factory installed these gaskets OVER this blatant paint defect and didn't care to say anything. just put on the gasket and sent it down the line like this. i would like to know how the hell no one in paint QA saw this....you could see it from 15-20 ft away lol.

i tried to remove one of the white splatter specs with my finger nail to no avail. whatever it is, it's caked on there quite well
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Old 04-29-2017, 07:30 PM   #319
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Paint Issues

Seriously this is a major Chrysler issue I guess. Wow!

I looked over my 16 Sport JKU real good.. and just did again. The robots must have been calibrated better at the time. I can't find anything like the pics shown.. so far Idk.


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Old 04-29-2017, 08:03 PM   #320
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I ordered a brand new 17 jku I should be picking it up this weds, il do a thorough evaluation before I take ownership of it. should I bring this up and refuse the vehicle until its fixed?
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Old 04-29-2017, 08:14 PM   #321
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@1SickRhino if it matter that much to you and one is really picky about this, then yes.. Examine around all the hinges and edges.. if you're not please with the appearance tell the dealership or salesman.. then make sure you point out these areas and tell them there is an on going thread on most of the major jeep forums.

As someone who's particular about these things I think I could handle repainting these areas myself, But when I pointed out these areas to my wife.. "That's unacceptable" So she's going to get this corrected before we sign anything as this could mean taking delivery of the jeep 2 or 3 weeks after when we should have gotten it. I wouldn't say it's a deal breaker.. but it just needs to be corrected and Jeep needs to address this issue.
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Old 04-29-2017, 11:38 PM   #322
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i sure hope that the JL quality is vastly superior to what Toledo is pumping out these days. i would hope they could take a slice of the $750M Fiat investment in the facility and improve the paint process including implemented AIE (automated inspection equipment) which does a quick visual scan of every painted surface for presence of paint, proper application, etc. other manufacturers use these types of systems. to scan and process imaging of a painted hood of a mid-size sedan post-paint tunnel, takes under 10 seconds. each side could have its own vision system too. prob could do the entire vehicle in under a minute with a system on each side.

we're not talking about rocket science here. vision systems are even used by fruit packers to kick out rotted / deformed fruit before it's sent down the conveyor to a container for packaging lol
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Old 04-30-2017, 12:20 AM   #323
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Still waiting for the "warranty person" to come out to the dealer and inspect my shattered paint in the hood. Been a week.
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Old 04-30-2017, 12:36 AM   #324
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I ordered a brand new 17 jku I should be picking it up this weds, il do a thorough evaluation before I take ownership of it. should I bring this up and refuse the vehicle until its fixed?
If it was mine I'd refuse delivery and reorder...

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Old 04-30-2017, 12:37 AM   #325
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Still waiting for the "warranty person" to come out to the dealer and inspect my shattered paint in the hood. Been a week.
you'll be lucky if the field rep does it within 2 months. i'm not even kidding...i wish i was. my 2016 Wrangler had debris under the paint coat on every body panel except the swing gate. 2 months went by, no action by Chrysler

when your warranty issue does not take the vehicle out of service, you are deprioritized against others who have powertrain problems which if not fixed properly after 3 repair attempts or 30 non-consecutive days out of service...Chrysler is on the hook by law to provide replacement or full refund minus fair use
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Old 04-30-2017, 12:44 AM   #326
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If it was mine I'd refuse delivery and reorder...

.
^ this

refuse delivery. that is the only way to send a message. this shit must stop and it must stop now. Jeep customers paying $35,000+ should not be the punching bag for a company making vehicles at the end of its model lifecycle and who doesn't want to spend the money to make sure they are made properly
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Old 05-01-2017, 05:14 AM   #327
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^ this

refuse delivery. that is the only way to send a message. this shit must stop and it must stop now. Jeep customers paying $35,000+ should not be the punching bag for a company making vehicles at the end of its model lifecycle and who doesn't want to spend the money to make sure they are made properly
Spot on! I'd tell them to order me another one, and continue to do so if needed until they get it right.
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Old 05-01-2017, 08:05 AM   #328
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I'm feeling the pressure this morning after my wife has placed me in charge of inspecting the jeep when it arrives. I'm on the fence with this. I'm starting to see a tread with other jeep owners, they are pointing our areas when Jeep themselves have missed painting those areas. I'm not liking what I'm seeing.
  1. I want the jeep and I'm almost willing to take it as is and not have to wait more weeks or even months to get a new one.
  2. If these areas are so noticeable and they can be touched up myself, Then I'll take the jeep as is.

However and according to my wife, even these exposed area would have some sort of rust inhibitor on the bare metal. But still, The paint booths at jeep's factory and the inspectors down the lines really need to open their eyes.

As an inspector myself, I was on a swing shift as to allow other inspectors to fill in when I was off.. What this does is create a new look or what's referred to as "Fresh Eyes" when we switch places or just step away for a while.

Here's what I think is happening on the assembly line:
  1. The inspector is simply view these same areas without any remorse and has almost became robotic in nature.
  2. The spray booth could have a defect in the sprayer or the program's set timer is not slow enough to create a total coverage which cause those areas to miss painting.

Again If I see something I think I can handle as for repainting, I'd ask the dealership to contact the body shop, have them mix up a spray can of the same color and do this touch up myself.
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Old 05-01-2017, 09:12 AM   #329
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If this thing gets released from Ford, watch the fire start under Chrysler's butt.

It appears that they are complacent because there is little competition for the Wrangler...

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Old 05-01-2017, 09:27 AM   #330
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Should I barf now or sort of burp and have that after taste stick with me for a while on this image..
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