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Old 06-15-2015, 02:10 AM   #511
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Ugh - sad to say I'm now in the same boat as the ones with problems. I took my Jeep in for an oil change a few weeks ago and during their diagnostic, it came back with the code that the Driver side tail lights are out. We checked it in the bay, and it worked fine, but ever since then, it'd go on and off sporadically.

I'm driving a 2013 JKUR, and have had these lights just about 14 months. I haven't tried to contact Julio yet, that is my next move... but if they don't warranty it, I'm also not going to recommend these. Do they really expect us to spend $180 on tail lights every year? That's ridiculous...

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Old 06-15-2015, 05:38 AM   #512
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I've had spyder taillights for 18 months and no problems knock on wood.

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Old 06-15-2015, 09:12 AM   #513
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Quote:
Originally Posted by kappaknight View Post
Ugh - sad to say I'm now in the same boat as the ones with problems.

I'm driving a 2013 JKUR, and have had these lights just about 14 months. I haven't tried to contact Julio yet, that is my next move... but if they don't warranty it, I'm also not going to recommend these. Do they really expect us to spend $180 on tail lights every year? That's ridiculous...
I hadn't planned to contact anyone about mine...was just going to replace them with something that works. But I'll be interested to see if the manufacturer stands behind the product and does something other than tell you to check the connection.

I've had mine for about 14 months also (paid $223 on Amazon and just left a negative review). The often-reported driver's side problem happened on and off last summer...then was fine all winter. The passenger side outage just popped up a few days ago.

Unless Spyder wants to send me a new pair of tail lights (doubtful), I will buy the JW Speakers as soon as they are released. They are $380...but I don't mind paying more for something reliable. I also run JW Speaker's headlights and they have been flawless. Actually, I'll switch to the JWs even if Spyder offered to send a new pair. I don't want to drive around wondering if my tail lights are functioning.
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Old 06-19-2015, 06:06 AM   #514
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Installed just yesterday. No issues getting them on and fitted to the fenders. Connectors are quite tight and needed a gentle assist with channel-locks to get them fully seated. Love the look so far!
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Old 07-03-2015, 12:42 PM
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Fingers crossed, no issues as of yet.

I know this is more work, however to the individuals who do have an issue (and you believe it's the connectors); Perhaps removing the OEM connectors from and splicing/replacing them into the Spyder tail lights?

This may be worth a shot for the individuals who have the issue and that cannot return the Spuder lights (assuming you still have the OEM lights).

Just a thought...
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Old 07-04-2015, 05:56 AM   #516
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I ordered the black/smoke version from CarID. Now just waiting for them to arrive.
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Old 07-04-2015, 10:24 PM   #517
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Originally Posted by Nubbz View Post
I'm looking at getting a set of LED tail lights for my 15 JK and I don't know which brand to go with...Spyder or IPCW? I've done some research and I'm seeing that the brake lights on the Spyders don't get much brighter...thoughts/comments? Is there a better brand? Suggestions would be greatly appreciated.
They are extremely bright, especially in foul weather.
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Old 07-13-2015, 03:14 PM   #518
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Quote:
Originally Posted by Moabite View Post
I hadn't planned to contact anyone about mine...was just going to replace them with something that works. But I'll be interested to see if the manufacturer stands behind the product and does something other than tell you to check the connection.

I've had mine for about 14 months also (paid $223 on Amazon and just left a negative review). The often-reported driver's side problem happened on and off last summer...then was fine all winter. The passenger side outage just popped up a few days ago.
Yeah, what could've been a great customer service experience has now turned into one of the most infuriating experiences of my recent past. I DM'ed the manufacturer (epreza50) on here, we chatted on the forum, I sent him videos of the issues, and we even chatted on the phone. He said these issues weren't common, but he wanted to make sure I was taken care of. Everything was setup ready to be replaced, but the lights were never sent. I DM'ed him again - he apologized, said he had the flu, and would follow up in 24 hours; never did.

Two subsequent calls to their office - the first one they claimed they were going to send them the next day, I tried to verify the ship-to address, which for some reason they couldn't do on the phone, and that seemed to have messed that up. Further DM's with the manufacturer here to verify ship-to destination no longer gets responses, so the replacement lights were not sent.

Called them again today - customer service immediately transfers me to tech support (again), the idiot on the phone says he sees my invoice/ship order in the system, but had to check something. After 10 minutes he gets back, he's no longer sure about the replacement. Best thing to do is email correspondence, but he couldn't tell me what their email address is. Then he tells me to talk to the guy who responded to me originally - well, I called the number from the original phone conversation, which is how I reached them. He doesn't know who I talked to, so couldn't help - didn't offer to escalate the issue, or direct me to the right person.

Seriously, WTF is going on here? Do they honestly expect us to buy a $200 set of lights every 12-14 months?

After being forced to run broken lights in the hot Atlanta heat, I did sort of see a pattern. Heat itself makes these lights fail. If I start the Jeep during dusk or dawn, they'll sometimes work again briefly. However, when the weather is 90 degrees or above, the driver side tail light seems to fail. It's not a connections issue since the connectors are tight.

As much as I love the look of these lights, I simply cannot recommend buying anything from this company at all. They do not stand behind their products!!! I drive a toddler around every day, and not having the turn signal on the back side is a huge safety issue for me. I'm really tired of the runaround... this will be the last week I wait for them to make this right.

If they can't fix this simple customer service thing, there will be a nice article written up about how people should avoid these lights on Jeeps, Jeep Wranglers, ORV Park and Off-Road Trail Information for Jeep Owners, which is a review site I help started. I always try to bend over backwards for my customers, and I would hate for anyone in a similar position to have to go through what I'm going through.


Quote:
Originally Posted by MRT2 View Post
Fingers crossed, no issues as of yet.

I know this is more work, however to the individuals who do have an issue (and you believe it's the connectors); Perhaps removing the OEM connectors from and splicing/replacing them into the Spyder tail lights?

This may be worth a shot for the individuals who have the issue and that cannot return the Spuder lights (assuming you still have the OEM lights).

Just a thought...
No, I'm not going to mess up the OEM wiring harness for these. It's just not worth it. Plus, it's not a plug issue as those connections are clean and tight.
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Old 07-15-2015, 08:29 PM   #519
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Troubleshoot LED install: Max Bilt Trail Tails

Please help. Trouble with wiring. Brake, reverse and running lights work but the turns signals do not.

Lights off: turn signal = four ways flash with correct side brighter (like a brake light)


Lights on: turn signal = four ways but no flash with correct side brighter (like a brake light)
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Old 07-16-2015, 06:15 AM   #520
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I see a simple solution for those worried about driving around with broken or defective tail lights while waiting for resolution - put your OEM ones back on and not worry about it.

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Old 07-17-2015, 11:52 AM   #521
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I don't see why you find it necessary to continue to bash our products. I went out of my way to try and assist you with the issues you have been having. We have had a total of 6 people out of thousands of sets of tail lights that have been sold. I took care of your issue even though you were out of warranty. I don't see how I could have helped you more than already have. If you have any suggestions feel free to contact me. 626-956-9122


Quote:
Originally Posted by kappaknight View Post
Yeah, what could've been a great customer service experience has now turned into one of the most infuriating experiences of my recent past. I DM'ed the manufacturer (epreza50) on here, we chatted on the forum, I sent him videos of the issues, and we even chatted on the phone. He said these issues weren't common, but he wanted to make sure I was taken care of. Everything was setup ready to be replaced, but the lights were never sent. I DM'ed him again - he apologized, said he had the flu, and would follow up in 24 hours; never did.

Two subsequent calls to their office - the first one they claimed they were going to send them the next day, I tried to verify the ship-to address, which for some reason they couldn't do on the phone, and that seemed to have messed that up. Further DM's with the manufacturer here to verify ship-to destination no longer gets responses, so the replacement lights were not sent.

Called them again today - customer service immediately transfers me to tech support (again), the idiot on the phone says he sees my invoice/ship order in the system, but had to check something. After 10 minutes he gets back, he's no longer sure about the replacement. Best thing to do is email correspondence, but he couldn't tell me what their email address is. Then he tells me to talk to the guy who responded to me originally - well, I called the number from the original phone conversation, which is how I reached them. He doesn't know who I talked to, so couldn't help - didn't offer to escalate the issue, or direct me to the right person.

Seriously, WTF is going on here? Do they honestly expect us to buy a $200 set of lights every 12-14 months?

After being forced to run broken lights in the hot Atlanta heat, I did sort of see a pattern. Heat itself makes these lights fail. If I start the Jeep during dusk or dawn, they'll sometimes work again briefly. However, when the weather is 90 degrees or above, the driver side tail light seems to fail. It's not a connections issue since the connectors are tight.

As much as I love the look of these lights, I simply cannot recommend buying anything from this company at all. They do not stand behind their products!!! I drive a toddler around every day, and not having the turn signal on the back side is a huge safety issue for me. I'm really tired of the runaround... this will be the last week I wait for them to make this right.

If they can't fix this simple customer service thing, there will be a nice article written up about how people should avoid these lights on Jeeps, Jeep Wranglers, ORV Park and Off-Road Trail Information for Jeep Owners, which is a review site I help started. I always try to bend over backwards for my customers, and I would hate for anyone in a similar position to have to go through what I'm going through.




No, I'm not going to mess up the OEM wiring harness for these. It's just not worth it. Plus, it's not a plug issue as those connections are clean and tight.
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Old 07-17-2015, 05:23 PM   #522
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Originally Posted by epreza50 View Post
I don't see why you find it necessary to continue to bash our products. I went out of my way to try and assist you with the issues you have been having. We have had a total of 6 people out of thousands of sets of tail lights that have been sold. I took care of your issue even though you were out of warranty. I don't see how I could have helped you more than already have. If you have any suggestions feel free to contact me. 626-956-9122
You can't honestly believe that every single person who bought their taillights from you have seen this thread. This is a selection bias to say that only "6" people out of thousands have had issues, not to mention the number of people who aren't the type to be vocal about issues like this. This thread is a small collection of a less than a few hundred people that have posted about having issues and cannot possibly account for the actual number of issues out of the "thousands" you have sold. That being said, I am still having issues that have not been corrected. These issues all point to an improper connector design.

Just from a quick search:

http://www.amazon.com/review/R1RFFRM...wasThisHelpful

http://www.amazon.com/review/R3LI26S...wasThisHelpful

http://www.amazon.com/review/RPH341U...wasThisHelpful





Quote:
Originally Posted by toastman91 View Post
I've got the same issue on the driver's side, unfortunately I am a few months past the 1 year warranty. Never have issues with the passenger side, but driver's side randomly goes out every once in a while (prob once a week) and I just have to deal with it until it "fixes itself". Not sure if this is a correlation, but it does happen more frequently when it's cold and it does happen nearly every time I hit a speed bump/pothole. No issue with pins connection, I've unplugged and replugged them in several times to check.

Quote:
Originally Posted by TexnJpr View Post
I just had the same problem with my left one going out as well. Ive had them for a few months now and it has been hot here in Texas for awhile so I'm not sure hat is going on however it is disappointing. Can anyone from spyder chime in on this.
Quote:
Originally Posted by Kcymer View Post
Ordered my lights had some issues at first but then they got resolved and now they work perfectly fine (y)
Quote:
Originally Posted by UgaTyler View Post
Hey folks, are any of you still having problems with your tail lights? For the past week I have been getting a "left turn signal out" notice randomly while driving my jeep. Sometimes it happens when I start the vehicle and sometimes while driving down the road. Yesterday when the notice came across the dash I got out and checked the light and it was sure enough out. The crazy part is that it comes back on like it may be a connection issue. I took the light off and check the connection but everything seems right. I was one of the first people on WF to order these lights but it still hasn't been but 8 months. That's not a long enough lifespan so I hope that someone has figured out a solution. My vehicle sits in a garage unless it's beautiful outside so it rarely gets wet and it's been in the mid 70's this past week here in Georgia so I don't think it's a heat/cold thing. If anyone could chime In that would be great (epreza50?).
Quote:
Originally Posted by jli8990 View Post
Amazon seems to be the best place. My first set arrived in two days. so were my replacements. Customer support was very good.

This morning, with my first set of sypder tails, the evil said the right tail light was out. the light was completely not working. no turn signals, no reverse, everything!

Replaced with the second set amazon sent me. All is well now. works on first start, only time will tell now.

A tip to all: when installing them, use some pressure to push in the connectors. you'll hear a dull clicking sound when they are at it's tightest point. If you don't hear the click, you have not connected them properly. Even if the lights work with a loose connection, bumps will most likely make the connectors come apart.

Quote:
Originally Posted by NYEDC108 View Post
Had this problem! Was constantly going off and on! Disconnect all plugs clean all well from dirt and the secondary connectors and use a lot of diatonic Grease. It solves it for me! On the left side of my rubicon 2013 if you look down the drivers side tail there is nothing stopping the water from shooting up! So it rusted the connectors!
Good luck
Quote:
Originally Posted by Boochman View Post
So I have a little update: I got antsy, and installed my taillights today. Passenger side went in, and everything worked great, BUT the driver's side was not so straight forward. I plugged it in, turned on the lights and got nothing - no running lights at all. Thought to myself "now that's strange", went back there and unplugged the driver's side light, and plugged it back in. Still nothing. I tapped on the brakes, and they lit up. I turned on the flashers and reverse lights, and everything worked fine, BUT still no running lights.

I'm frustrated that it didn't work, cause by this time I'm freezing cold, and losing any patience I once had. Here's the interesting part tho - I disconnected everything to put my stock tails back in, and I put the Spyders back in the box. Then I took a better look at the harnesses, side by side. They are different. Hard to describe, so excuse my simpleness here, but the "plugs" on the taillights that receive the "pins" from the jeep are different. It looks like one of the plugs is missing from the spyder harness. I have (4) pins from the jeep, yet only (3) specific areas for them to plug into on the taillight. The passenger side has (4) pins and (4) plugs in the same configuration. So I'll probably end up calling CarID tomorrow I guess, right!?!
Quote:
Originally Posted by RubiXtc View Post
also sent a PM. Bigtodd .. i installed mine last Monday March 2nd and started to notice this on the weekend when i had a few friends driving behind me. All pins are set very firmly .. no issues with them lighting up at all .. no dash warning or anythign, just really faint when the headlight/taillights are on and you signal. Kinda looks like your not signalling unless you really look closely.
Quote:
Originally Posted by Bigtodd64 View Post
When did you first put them on? Mine went on around the first of February. Noticed about a week ago that they looked dim with the reflection in the car behind me, but didn't think much of it.
Quote:
Originally Posted by jmc2010 View Post
Just wanted to warn you guys regarding these tailights....

I purchased these lights on Dec 22 and had an issue with them right away. My dash would say that i have a tail lamp that is out and basically my driver side signal light does not work. I contacted them and they asked me to make sure the connectors are good. I unplugged it and plugged back in and been fine for a couple of months. Now again i have the same problem with the same light. Tried to disconnect 3 more times and i can't possibly make them any tighter. I just called spyder and spoke to Julio in their tech department and he told me i have to try and return them through amazon. Since amazon only gives me about a month to return them, im now basically stuck with non working tail lights. Called Julio back and he tells me that its basically not their problem anymore. I'll also be reviewing these taillights on my youtube channel to let everyone know exactly what happen.
Quote:
Originally Posted by bberck View Post
Well went to leave for work this morning and running light on driver side wasn't working. Checked the connections real quick and they were good.

Brakes and blinkers worked so had to leave for work. Hook up my trailer and no running lights on it either.

So with that not sure yet if it is something in the light or my wiring harness.

I will figure which it is when I get home later but curious if anyone else has had a issue.

Quote:
Originally Posted by Jeepin Jesse View Post
Had a possible issue last night.
A friend told me my tail light was out. I checked and it was just the running light. Brake and rev. worked. I had just uninstalled and reinstalled the light this weekend to install my fuel door cover, so I thought maybe I didn't get the plug connected all the way.

I took it out and all looked ok. I dis and reconnected the plug and checked the small connectors and trailer light tap in, and then it worked. Wiggled all and still works.

So not sure what happened, but letting you all know in case you have issues after install.

On a possitive note, when testing my wife commented that the reverse lights are "ridiculously bright"!
Quote:
Originally Posted by zyx5432 View Post
Well after a month of successful use, I got an error message twice today from my Jeep that the right rear tail light was out, and sure enough the first time it was out. Came back on after a trip to the store and then flashed the same message again. Any thoughts?
Quote:
Originally Posted by Moabite View Post
I hadn't planned to contact anyone about mine...was just going to replace them with something that works. But I'll be interested to see if the manufacturer stands behind the product and does something other than tell you to check the connection.

I've had mine for about 14 months also (paid $223 on Amazon and just left a negative review). The often-reported driver's side problem happened on and off last summer...then was fine all winter. The passenger side outage just popped up a few days ago.

Unless Spyder wants to send me a new pair of tail lights (doubtful), I will buy the JW Speakers as soon as they are released. They are $380...but I don't mind paying more for something reliable. I also run JW Speaker's headlights and they have been flawless. Actually, I'll switch to the JWs even if Spyder offered to send a new pair. I don't want to drive around wondering if my tail lights are functioning.
Quote:
Originally Posted by kappaknight View Post
Yeah, what could've been a great customer service experience has now turned into one of the most infuriating experiences of my recent past. I DM'ed the manufacturer (epreza50) on here, we chatted on the forum, I sent him videos of the issues, and we even chatted on the phone. He said these issues weren't common, but he wanted to make sure I was taken care of. Everything was setup ready to be replaced, but the lights were never sent. I DM'ed him again - he apologized, said he had the flu, and would follow up in 24 hours; never did.

Two subsequent calls to their office - the first one they claimed they were going to send them the next day, I tried to verify the ship-to address, which for some reason they couldn't do on the phone, and that seemed to have messed that up. Further DM's with the manufacturer here to verify ship-to destination no longer gets responses, so the replacement lights were not sent.

Called them again today - customer service immediately transfers me to tech support (again), the idiot on the phone says he sees my invoice/ship order in the system, but had to check something. After 10 minutes he gets back, he's no longer sure about the replacement. Best thing to do is email correspondence, but he couldn't tell me what their email address is. Then he tells me to talk to the guy who responded to me originally - well, I called the number from the original phone conversation, which is how I reached them. He doesn't know who I talked to, so couldn't help - didn't offer to escalate the issue, or direct me to the right person.

Seriously, WTF is going on here? Do they honestly expect us to buy a $200 set of lights every 12-14 months?

After being forced to run broken lights in the hot Atlanta heat, I did sort of see a pattern. Heat itself makes these lights fail. If I start the Jeep during dusk or dawn, they'll sometimes work again briefly. However, when the weather is 90 degrees or above, the driver side tail light seems to fail. It's not a connections issue since the connectors are tight.

As much as I love the look of these lights, I simply cannot recommend buying anything from this company at all. They do not stand behind their products!!! I drive a toddler around every day, and not having the turn signal on the back side is a huge safety issue for me. I'm really tired of the runaround... this will be the last week I wait for them to make this right.

If they can't fix this simple customer service thing, there will be a nice article written up about how people should avoid these lights on Jeeps, Jeep Wranglers, ORV Park and Off-Road Trail Information for Jeep Owners, which is a review site I help started. I always try to bend over backwards for my customers, and I would hate for anyone in a similar position to have to go through what I'm going through.




No, I'm not going to mess up the OEM wiring harness for these. It's just not worth it. Plus, it's not a plug issue as those connections are clean and tight.
Quote:
Originally Posted by WrangleThis06 View Post
Please help. Trouble with wiring. Brake, reverse and running lights work but the turns signals do not.

Lights off: turn signal = four ways flash with correct side brighter (like a brake light)


Lights on: turn signal = four ways but no flash with correct side brighter (like a brake light)
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Old 07-18-2015, 09:10 PM   #523
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Old 08-01-2015, 05:50 PM   #524
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Originally Posted by epreza50 View Post
I don't see why you find it necessary to continue to bash our products. I went out of my way to try and assist you with the issues you have been having. We have had a total of 6 people out of thousands of sets of tail lights that have been sold. I took care of your issue even though you were out of warranty. I don't see how I could have helped you more than already have. If you have any suggestions feel free to contact me. 626-956-9122
If you don't know why, then you should really read the comments again, but from the POV of the customer. You said you would take care of my issue in our first two conversations, and it took more than a month, and at least 8 follow up calls to get it actually executed. 3 of the interactions you went AWOL without any sort of follow up, 2 of those calls to your support staff were straight up blocked it from escalating to a higher staff member. Nobody on your staff gives their name, so every call seemed like a completely new case.

The lights have finally been sent back to your warehouse this past Monday, but I still have not received the refund yet - so technically this case is still open.

If you are really looking for suggestions on how to improve your customer service, I would start by personally responding to all those negative reviews left on Facebook on your company's page. See what it takes to make those people happy - and after about 100 consecutive tries, I think you will get the hang of it.

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Originally Posted by 1manWolfpack View Post
^*Drops mic, walks offstage*
How do we like a Post on here?

On a side note, and this is more for my curiosity - for those of you that have gotten the dreaded error code, how long after did you have to change your Jeep's battery? I'm not sure if the two are related... but I'm trying to see if there's a pattern.
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Old 08-01-2015, 06:04 PM   #525
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Didn't read the entire thread but have been looking for some nice LED tail lights, guess I will be awaiting the relase of the JWSpeakers.
Have their Heads and Fogs so....
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Old 08-01-2015, 08:15 PM   #526
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Didn't read the entire thread but have been looking for some nice LED tail lights, guess I will be awaiting the relase of the JWSpeakers.
Have their Heads and Fogs so....
I have them too - love their performance.
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Old 09-04-2015, 02:22 AM   #527
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I was one of the first ones to have this issue and bring it to this thread. Epreza contacted me and sent me a new replacement set without even asking for the others back. The new pair worked flawlessly for about 8 months. Just a few weeks ago I had the same problem again. I just disconnected, cleaned and connected the connector again and haven't had the issue since. It's not a huge inconvenience if your pair acts up. I would buy again knowing the issue. Just depends what you want to pay for...they are half the price of JWS or Recon and look better in IMO. I guess you get what you pay for.
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Old 10-05-2015, 12:04 PM   #528
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Hey guys. So I've been following this thread reading about the Spyder LED Tail light reliability issues. Despite them, I decided to take the plunge and ordered a set last week. Got a chance to install them over the weekend. Used them for 100 miles so far without any issues. Here are some before and after (and during) pictures.

Before:



During (left one existing, right one LED):



And after:







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Old 10-05-2015, 12:12 PM   #529
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I was on the fence about ordering these when the hype first started. Once all the issues arose I stood back and waited to see the outcome.

More and more people are having issues and the customer service is extremely lacking. These should work perfectly as it isn't rocket science to make a product that plugs in and works. I won't jeopardize my safety or my fellow road companions by not having lights that work and are dependable.

I opted to go with LED bulbs in my Jeep housings and they are working flawlessly like they should.
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Old 10-14-2015, 08:42 AM   #530
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Still shopping, for the price, there should be ZERO issues

Quote:
Originally Posted by wassup8687 View Post
I was on the fence about ordering these when the hype first started. Once all the issues arose I stood back and waited to see the outcome.

More and more people are having issues and the customer service is extremely lacking. These should work perfectly as it isn't rocket science to make a product that plugs in and works. I won't jeopardize my safety or my fellow road companions by not having lights that work and are dependable.

I opted to go with LED bulbs in my Jeep housings and they are working flawlessly like they should.
^What he said; I want some new lights but I'm not paying to be ignored and treated badly. I have too many people standing in line to do that for me already and I don't need to pay hundreds of dollars for treatment that I can get for free.
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Old 12-09-2015, 09:00 AM   #531
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Just recently it seems when the wind blows or I look at the dash the wrong way I'll get the Left Turn Signal Out message but it usually goes away on its own - and I've been unable to test to see if it actually has failed or if the computer just thinks it has.

hasn't been a big concern to me yet - but until JW Speaker fixes the issues with their LED tails - I'll stick with these
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Old 12-09-2015, 11:52 PM   #532
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What issue with JW tails? I haven't had any issues with mine.
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Old 12-10-2015, 06:26 AM   #533
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fitment issues and moisture in the lenses seem to be the top things from the JW Speaker tail light thread
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Old 12-10-2015, 10:37 AM   #534
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I have the JWS tail lights and have had no problems with fitment or moisture.
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Old 12-10-2015, 10:50 AM   #535
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Only a few members had issues with JWS. Condensation ... returned and received a new one. Fitment issues? there were a couple members with pictures showing slight gap issues. I don't have any issues with mine and would've purchased the Spyder LED lights if it wasn't for the JWS 20% during black Friday.
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Old 08-03-2016, 05:48 PM   #536
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Pardon me for raising this thread from the grave but, after about 16 months of clean operation, one unit has a LED bulb that's beginning to dim. Anyone else experiencing this?

Visual:
https://app.box.com/shared/static/px...4pxq4zml4e.jpg

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