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Old 11-01-2017, 09:29 AM
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Waited 25 years to buy, now regretting buying a Chrysler Product

As the title says, My wife and I have wanted a Wrangler for nearly 20 years, and we finally purchased one. I bought a new truck on the same day, and so far the experiences couldn't have been more different.

Jeep: Dealer played all kinds of games on the "advertised deal of the day", and when asking about lowering the top, he simply said, "google it". Then a week after purchase, it's been in the shop for 4 days and counting. Not even 500 miles on the JKUS and the shop has had it nearly as long as I have.....
Dealer and Service manager giving all kinds of stories, most of which don't jive with one another.

To cap it off, the loaner whip had a slow leak in the tire, so my wife spent her pre-planned road trip stopping every few hours to put air in the tire....

After being jubilant and super exciting about starting the mod process, my wife now wants the Jeep gone.... I'm not sure what I can do for my wife to have confidence and excitement in her new Jeep.... What a miserable introduction into an experience we've been looking forward to for many years.....


GMC Truck: Dealer was straight the whole time, laid out MSRP, his price, and never played games. Salesman clearly knew the product, was able to show me everything I needed to know about all of the features. I haven't had a single problem with the truck and I'm now 1300 miles in. When I asked about the floor mats that were in the truck he said "let me look into that, I think you should have better mats" and promptly ordered me a new set without my even asking. When I went to pick them up, he was out there helping me install them and addressing any questions in detail.

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Old 11-01-2017, 09:34 AM   #2
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Dealerships near me are the same way. They hire young fresh out of school salesmen who have no clue about the vehicle they are selling.
Sorry to hear the service department is giving you the run around. What issues are you having with your JK?

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Old 11-01-2017, 09:37 AM   #3
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What is the reason the jeep is in the shop and what stories are they giving you that don't jive up?
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Old 11-01-2017, 09:53 AM   #4
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Two separate and coincidental issues.

Why would you end up purchasing from a dealership that was obviously playing games? If it smells like a rat and looks like a rat, it's probably a rat! You entered into an agreement with a seedy dealership and are now paying the price.

As to the repair issue, you didn't give any details, but....... FCA is not known for their top tier quality. Many of us in here have opted for an extended warranty. In my case, the Lifetime Warranty on my 2015 is the first extended warranty I've every purchased for ANYTHING. I'm planning to keep my JK for many years, so I'll bet the ranch it pays off for me.

It would be interesting to hear what thee service issues are with yours.......
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Old 11-01-2017, 09:55 AM   #5
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I've had the same frustration - incompetent, lying dealer who broke more than they fixed. Made me reconsider the brand completely.

Then I spoke with local Jeep people, and found a dealer with an amazing tech. Farther away, but all work is impeccable. We couldn't be happier. All issues disappeared.

Don't let a bad dealer drive you away from a great vehicle. Also, find out who owns the dealership and stay away from every place they own.
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Old 11-01-2017, 09:59 AM   #6
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We're smarter than dealers and much more honest. What's wrong with the Jeep?
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Old 11-01-2017, 10:24 AM   #7
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Your other dealership could have been just as bad as the jeep one.
That has nothing to do with FCA. You could walk into a mercedes dealer and have the same experience.
You should have gone elsewhere if you got bad vibes early on.

So what's wrong with the Jeep?
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Old 11-01-2017, 10:31 AM
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Electrical issues. At first, it was the drivers door not unlocking with the keyless entry - which also caused issues with the remote start. Then it wouldn't recognize that the key was removed from the ignition. They have the remove key from ignition problem fixed, but are working on fixing the other issue that lingers. It seems the Chrysler warranty process is a big driver to this long repair time. It's very frustrating and has certainly caused grief. Ugh..... Frustrating because we got rid of a land rover we had put well over 100K miles on because we were worried about reliability being an issue -- the Land Rover never spent the night at a dealership, let alone for nearly a week.

pcardoza: What is this lifetime warranty you speak of??? Is it expensive??? Does it require a Jeep Dealership Service center?

I purchased from the dealership most convenient to us. My goal was to establish the relationship, because we were thinking/hoping this would be the first of several Jeeps for us. It's a sister dealership to where we bought our Corvette, and we've had a good experience with their service center when we've used them.
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Old 11-01-2017, 10:45 AM   #9
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Electrical issues. At first, it was the drivers door not unlocking with the keyless entry - which also caused issues with the remote start. Then it wouldn't recognize that the key was removed from the ignition. They have the remove key from ignition problem fixed, but are working on fixing the other issue that lingers. It seems the Chrysler warranty process is a big driver to this long repair time. It's very frustrating and has certainly caused grief. Ugh..... Frustrating because we got rid of a land rover we had put well over 100K miles on because we were worried about reliability being an issue -- the Land Rover never spent the night at a dealership, let alone for nearly a week.

pcardoza: What is this lifetime warranty you speak of??? Is it expensive??? Does it require a Jeep Dealership Service center?

I purchased from the dealership most convenient to us. My goal was to establish the relationship, because we were thinking/hoping this would be the first of several Jeeps for us. It's a sister dealership to where we bought our Corvette, and we've had a good experience with their service center when we've used them.
Hopefully they get you fixed up.
Any car can have issues, and cars known for issues like Land Rover can run completely problem free. You just never know.

Chances are, they'll get it figured out and then you'll put this behind you.
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Old 11-01-2017, 10:53 AM   #10
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Does go to show it is luck of the draw. Land Rover probably has a reputation for quality/reliability on par with Chrysler possibly worse.
Hopefully your Wife's Jeep will come out of the hiccup problem free.
Hopefully She can handle the significant ride quality difference.
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Old 11-01-2017, 11:03 AM   #11
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Welcome to WF. Jeeps have problems and they get fixed. I would hold off on any mods till you decide if you are going to stay with the JK. Then do a lot of reading and go slow on them. First, enjoy and get comfortable with it stock. If you keep it stock and decide to bail on it, you will loose less and it will sell easier. Contact JeepCares here on this forum for help with the dealer. Give it some time.
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Old 11-01-2017, 11:06 AM   #12
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I don't think your experience reflects on every Jeep out there. Dealerships are obnoxious and hard to deal with, and maybe the Jeep you got has a couple problems that not every stock one has. They're a treasure to own and I hope your experience gets better from here.
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Old 11-01-2017, 11:06 AM   #13
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That really sucks. Don't blame Jeep for the salesperson and dealership. I wish they had more control over who they let use their name on the signs, but don't believe they do.

I feel for you with the electric gremlins, but I certainly wouldn't let remote door unlocking and remote start make me question the reliability of the vehicle. Maybe if you'd have bought it over 20 years ago when those weren't options...

The whole reason I have a 2017 JKUW3 is because FCA bought back my Jeep Renegade when I kept having issues. I chalked that up to the fact that the Renegade is built in Italy and more FCA than Jeep. I got a JKU, with a LOT of the nice creature comforts gone. No remote start, no passive entry, no push button start, no heated seats, no auto wipers, no auto headlights, etc, etc... you find that as you simplify things, there is less to go wrong.

Not that remote start and entry is new technology and shouldn't be pretty solid by this time.

I do think about getting an aftermarket remote start installed though. Especially now that I wake up and it's near freezing outside.

Google Mopar MaxCare Lifetime warranty. It might be too late now, but it can be had if you find the right guy to contact for around $2300 I think? I bought if for my Renegade since it was a second year vehicle model and wanted to make sure I was covered down the road. I had it transferred over to my JKU when that all happened. There are posts out there naming a guy Clay to contact that seems to get the best deals. I showed his deal to my dealership and they matched it.
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Old 11-01-2017, 11:14 AM   #14
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Should wrangler forum start maintaining a list of good dealers and a list of crap dealers? Maybe something like the regional boards only one board per dealer. I've have come to believe the true weakness of the Jeep brand is its dealer network. It would be nice for new Jeepers to get a record of interactions with various dealers. I had a pleasant experience buying my Jeep and Covert Jeep here in Austin, but their service department is shambles. When I bought my TJ 18 years ago the Southpoint Jeep dealer here in Austin was shady as hell so I bought it from a small dealer in Burnet. However the Southpoint service department was pretty good as I recall. Finding a good Jeep dealer is certainly a stressful affair and it sucks that it even has to be like this.
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Old 11-01-2017, 11:17 AM   #15
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Originally Posted by 6SpeedBowtie View Post
Electrical issues. At first, it was the drivers door not unlocking with the keyless entry - which also caused issues with the remote start. Then it wouldn't recognize that the key was removed from the ignition. They have the remove key from ignition problem fixed, but are working on fixing the other issue that lingers. It seems the Chrysler warranty process is a big driver to this long repair time. It's very frustrating and has certainly caused grief. Ugh..... Frustrating because we got rid of a land rover we had put well over 100K miles on because we were worried about reliability being an issue -- the Land Rover never spent the night at a dealership, let alone for nearly a week.

pcardoza: What is this lifetime warranty you speak of??? Is it expensive??? Does it require a Jeep Dealership Service center?

I purchased from the dealership most convenient to us. My goal was to establish the relationship, because we were thinking/hoping this would be the first of several Jeeps for us. It's a sister dealership to where we bought our Corvette, and we've had a good experience with their service center when we've used them.
Man that SUCKS... A bad dealer can and usually does completely ruin an experience that could be positive. By this I mean all products from any manufacturer can have issues. If your buying experience was on the level and you had a problem then you chalk it up as a temporary inconvenience and move on. But then you are now suspect of their honesty and the service department isn't doing anything to remove your suspicion. You get multiple stories from multiple people who probably are just too lazy to go get the correct story so they are feeding you bullshit. You take this as them not being competent and that sours the experience even more. At this point your wife is fed up (and rightfully so) because the dealer is yanking you around giving you crap and all you want is everything fixed because you are looking forward to building a Jeep which may not happen now. I know I love it when my wife gets on me so I must imagine you love it as well and this sours the experience even more..
After all this it really just turns out that the dealer is a TURD and if you went to a more customer oriented and honest dealership you would have felt better about the sale, they would have put the priority that they should have to repair your vehicle ASAP, provided you a loner that was inspected properly prior to your wife receiving it. You would be thinking to yourself that your dealer really went out of their way to make you happy and the issue with the vehicle would become secondary. You would be running excitedly through hundreds of websites planning a build that you have waited 25 years to do and not worried about the reliability of the Jeep. I don't know if it's too late for this now but I would bet that once this is all worked out the vehicle will be reliable. The first time you take the top off on a nice day you will forget all about the TURD dealer that you purchased the Jeep from.

You may want to reach out to @JeepCares here on the forum and see if they can help move the situation along for you. At minimum I am sure they would be interested in knowing that you had a less than spectacular experience at on of their dealers.

I wish you luck getting this sorted quickly!
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Old 11-01-2017, 11:36 AM   #16
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You're off to a rough start, that's for sure, and I don't blame you for being discouraged.

But you've gotten some very good advice, like contacting JeepCares for help. Hopefully you'll be on the road/trail soon and having a blast, and all of this unpleasantness will be a distant memory.

Back in my youth, I thought all car dealerships were scum and was pleasantly surprised to eventually learn, though a lot of trial and error, that I was wrong. My dealer isn't perfect but there's no lying, cheating and stealing going on, and I'm on my third Jeep (in 27 years) from them.

Jeep will eventually send you a survey on your buying experience. Be sure to rip these guys a new one.
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Old 11-01-2017, 11:41 AM   #17
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...I love it when my wife gets on me...
Who doesn't!!?

As a thought, the jeep is under warranty and you should be able to take it to any dealership to get it looked at. Some dealerships might only provide loaners if you bought from them, but some may be willing to help you out and get good word of mouth.
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Old 11-01-2017, 11:50 AM   #18
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My Power Wagon had electrical gremlins and dealers were never able to sort them out. Muther Chrysler helped me out and into my JK ------ which has had a few bugs but I found a good dealer, bought the MaxCare, and am happily married to my Jeep. 92,000 miles this week and I still sing her a lullaby before bedtime.

If your Jeep is VOR for a total of 30 days during the first year, it's a lemon and you get a new one. VOR means vehicle off road ---- a problem that could lead to a safety issue. Electrical problems are, by nature, VOR because they're unpredictable and can affect several unrelated systems.

So maybe you lemon it and get a do-over?
Or maybe they fix it?
You have 3 years to decide if you want the MaxCare. It costs less if you buy it in the first year though. I think I paid $2200 ----- worth it in the repairs I've gotten so far, the free loaner car, etc.

Muther Chrysler told me in no uncertain words that I should never go back to the dealership where I bought my PW. They told me flat-out that their service department was on notice for incompetence. I've learned to appreciate a good service department like they're Heaven sent.
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Old 11-01-2017, 11:59 AM   #19
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I don't think your experience reflects on every Jeep out there. Dealerships are obnoxious and hard to deal with, and maybe the Jeep you got has a couple problems that not every stock one has. They're a treasure to own and I hope your experience gets better from here.
Seconding this. If I draw a 30-mile circle around my house, there are 3 Jeep dealerships.

Dealer 1: 8 miles, 10-15 minutes away, easy to get to, traffic sometimes gets in the way, but not terrible. Dealership itself is horrid, duplicitous, false advertising, and pushy. Took in the wife's vehicle on the rust warranty, kept her JKU for 3 weeks, then called to say "FCA wouldn't approve the repair, come pick up your vehicle." - Went to pick it up, and they'd had it TOWED to an impound yard since it had been sitting on their lot without moving for more than 2 weeks. Turns out that FCA was willing to get the repair done under warranty, this stealership just didn't want to do labor without possibility of profit.

Dealer 2: 20 miles, 25-30 minutes away, not that bad to get to, traffic can snarl badly on the way there and/or back, doubling the timeframe. Dealership is very hit-or-miss. They took care of the safety recall on my JK quickly and with zero hassle. Then the next time I brought it in, they held it for 4 days, didn't do any work, blamed aftermarket parts for a problem that was from OE parts, and scuffed up my bumpers. When I confronted them about that, they said "Call your insurance, not our problem."

Dealer 3: 19 miles, 45-60 minutes away, PAIN IN THE ASS to get to, traffic always snarls up and can make the drive each way take well over an hour, sometimes over two. Yep, that's DC area traffic for you. Unfortunately, this is the ONLY dealership I'll work with anymore. Any time I have an issue, they're quick to address it, look for ways to make sure it's covered under warranty, and always keep me updated on the process with estimates to completion usually being spot-on. Always a positive experience at the dealership, just such a headache and so much time wasted getting there and back. I ended up buying my JK there just because I've always had pleasant experiences there, and they're also a WF supporting vendor, so bonus!

All that said, find a dealer who won't treat you like garbage. They exist, and are worth being familiar with. Best of luck to you!
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Old 11-01-2017, 12:07 PM   #20
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Wow. Some really disturbing info. Great candor and clarity describing an issue FCA needs to address as I assume they had to years ago when the workers at Jeep factories were caught on camera partying like it's 1999 everyday at lunch, booze and pot.

I had a dealer screw me around back when the RedRock came out. Tyler Ruby from home office got involved. He was worse than the dealer - I ended up losing $3500 in the deal. If I didn't like Wranglers as much as I do I'd never even consider doing business with FCA again.

FCA - Get your shit together. Your butt does Not smell like a rose.
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Old 11-01-2017, 12:31 PM   #21
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...
Dealer 1: 8 miles, 10-15 minutes away, easy to get to, traffic sometimes gets in the way, but not terrible. Dealership itself is horrid, duplicitous, false advertising, and pushy. Took in the wife's vehicle on the rust warranty, kept her JKU for 3 weeks, then called to say "FCA wouldn't approve the repair, come pick up your vehicle." - Went to pick it up, and they'd had it TOWED to an impound yard since it had been sitting on their lot without moving for more than 2 weeks. Turns out that FCA was willing to get the repair done under warranty, this stealership just didn't want to do labor without possibility of profit.

Dealer 2: 20 miles, 25-30 minutes away, not that bad to get to, traffic can snarl badly on the way there and/or back, doubling the timeframe. Dealership is very hit-or-miss. They took care of the safety recall on my JK quickly and with zero hassle. Then the next time I brought it in, they held it for 4 days, didn't do any work, blamed aftermarket parts for a problem that was from OE parts, and scuffed up my bumpers. When I confronted them about that, they said "Call your insurance, not our problem."

...
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Jeez....

Story sharing is good.
I took the PW in for an oil change, got it back 1.5 hours later, GPS showed a nice 10 mile loop with a top speed of 123.9 mph.
Heckuvva test drive after an oil change, huh?


I've got two good dealers around now. One is between work and home and one on the complete opposite vector from work. They both treat us well though.
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Old 11-01-2017, 12:43 PM   #22
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I despise dealerships, no matter what brand. I try to find the dealer with the lowest price possible and usually never come back for anything other than warranty issues.
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Old 11-01-2017, 12:46 PM   #23
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Dealers are a mixed bag.

2012 - We bought our first Jeep from a dealer 2 miles from our house. Easiest new car purchase ever. Their first offer on price was below what I was going to go for. On delivery, their Wrangler expert spent 90 minutes reviewing everything about the vehicle, including putting the top down and up and removing the doors. After that, their service dept has been great.

Whenever people asked about our Jeep we always mentioned how great the dealer was.

2017 - Go to same dealer to look at JKUs. They didn't have hypergreen in stock and ordering that color had just ended. Because of past experience, I really wanted to buy from this dealer. I found a few Hypergreen JKUs at other dealers but my dealer said they don't swap Wranglers. They basically told me to buy my Jeep somewhere else. So I did, 110 miles away. Now whenever I go to my dealer for service, every single time, someone asks me why didn't I buy the Jeep from them. And each time I explain why I bought somewhere else, I'm told the dealer swaps Wranglers all the time.
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Old 11-01-2017, 12:48 PM   #24
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As the title says, My wife and I have wanted a Wrangler for nearly 20 years, and we finally purchased one. I bought a new truck on the same day, and so far the experiences couldn't have been more different.

Jeep: Dealer played all kinds of games on the "advertised deal of the day", and when asking about lowering the top, he simply said, "google it". Then a week after purchase, it's been in the shop for 4 days and counting. Not even 500 miles on the JKUS and the shop has had it nearly as long as I have.....
Dealer and Service manager giving all kinds of stories, most of which don't jive with one another.

To cap it off, the loaner whip had a slow leak in the tire, so my wife spent her pre-planned road trip stopping every few hours to put air in the tire....

After being jubilant and super exciting about starting the mod process, my wife now wants the Jeep gone.... I'm not sure what I can do for my wife to have confidence and excitement in her new Jeep.... What a miserable introduction into an experience we've been looking forward to for many years.....


GMC Truck: Dealer was straight the whole time, laid out MSRP, his price, and never played games. Salesman clearly knew the product, was able to show me everything I needed to know about all of the features. I haven't had a single problem with the truck and I'm now 1300 miles in. When I asked about the floor mats that were in the truck he said "let me look into that, I think you should have better mats" and promptly ordered me a new set without my even asking. When I went to pick them up, he was out there helping me install them and addressing any questions in detail.
6SpeedBowtie,

Welcome to the Jeep family--hopefully I can turn this experience around for you ASAP. Please send me a private message with your VIN, I will get a case opened for you, and our handling team can assist during the repair process.

Kori
Jeep Social Care Specialist
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Old 11-01-2017, 12:53 PM   #25
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Electrical issues. At first, it was the drivers door not unlocking with the keyless entry - which also caused issues with the remote start. Then it wouldn't recognize that the key was removed from the ignition. They have the remove key from ignition problem fixed, but are working on fixing the other issue that lingers. It seems the Chrysler warranty process is a big driver to this long repair time. It's very frustrating and has certainly caused grief. Ugh..... Frustrating because we got rid of a land rover we had put well over 100K miles on because we were worried about reliability being an issue -- the Land Rover never spent the night at a dealership, let alone for nearly a week.
You've gotten some good advice, there are unfortunately terrible dealers out there, and even some good dealers have poor service departments. I used to work at one of those. I now take my Jeep to a dealer where I would never buy a car because their salespeople are known to be terrible, but the service department is great. The warranty coverage shouldn't be your problem -- I have a Mopar warranty on my wife's van and they got me an engine replacement (3.8L V6) on the basis of one diag visit and one follow up visit.

It's somewhat funny that you're comparing to Land Rover as I don't know anyone who has the trouble-free history with them that you have! I used to sell new Jeep, now I sell everything used, including several Rovers.
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Old 11-01-2017, 01:08 PM   #26
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Seconding this. If I draw a 30-mile circle around my house, there are 3 Jeep dealerships.



Dealer 3: 19 miles, 45-60 minutes away, PAIN IN THE ASS to get to, traffic always snarls up and can make the drive each way take well over an hour, sometimes over two. Yep, that's DC area traffic for you. Unfortunately, this is the ONLY dealership I'll work with anymore. Any time I have an issue, they're quick to address it, look for ways to make sure it's covered under warranty, and always keep me updated on the process with estimates to completion usually being spot-on. Always a positive experience at the dealership, just such a headache and so much time wasted getting there and back. I ended up buying my JK there just because I've always had pleasant experiences there, and they're also a WF supporting vendor, so bonus!

All that said, find a dealer who won't treat you like garbage. They exist, and are worth being familiar with. Best of luck to you!
O_E
Please tell me this one is Criswell! That's where I bought my Jeep, and I'm worried once I start playing with it, that I'll get warranty work denied.
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Old 11-01-2017, 01:39 PM   #27
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I despise dealerships, no matter what brand. I try to find the dealer with the lowest price possible and usually never come back for anything other than warranty issues.
Ditto, in fact I normally only go back if the warranty is a big ticket item or it is for a recall.
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Old 11-01-2017, 03:33 PM   #28
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OP- let us know how this works out and if @JeepCares helped.
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Old 11-01-2017, 08:22 PM   #29
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Don't reward shitty dealerships by buying vehicles from them. It's worth driving a little further to deal with someone who deserves your business and will deal fairly. I emailed about 8 dealerships and got one that was happy to deal fairly with me, so I drove the extra 10 minutes.

If you need service work done, don't take it to a dealership that screwed you around on the purchase.

The relationship you are building with this dealership is like that of a battered wife and her abuser.
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Old 11-01-2017, 08:38 PM   #30
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I believe it. When I was looking for my JKUR I reached out to a dozen Jeep dealerships and only about three of them were serious. The others either gave me excuses, blew me off, tried to sell me on things I didnt want, or just werent interested in selling a Wrangler. It was an odd experience but I walked anytime I didnt get a good feel, why give them my money if they are not going to earn it.
The dealership I finally settled on answered all my questions went out of their way to look for options, colors, I wanted. I was going to go manual then switched to auto and the whole time they worked with me quickly and respected me as a customer. Hope you get your Wrangler situation sorted out and your wife gets to enjoy it.

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