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Old 05-09-2015, 03:52 PM
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Why does it take all day ?

Been in Jeep Dealership on hour four. I bought a lot of vehicles in my life and it's all the same. You have to do the dealership slow dance.

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Old 05-09-2015, 03:55 PM   #2
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I do mine all from home on computer and phone then go into my local dealer and sign paperwork. In and out in about an hour.

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Old 05-09-2015, 03:57 PM   #3
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They are trying to wear you down most likely. Hang tough.

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Old 05-09-2015, 03:59 PM   #4
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The jerking around always felt weird. It's as if some of the sales guys didn't want to actually sell you anything. When I've gone in just to get basic intro info on the Jeep or other cars in the past, it took work to get to the test drive. They'll talk leather seats and upgraded nonsense but won't answer a simple question about the guts of the vehicle. I'm glad for this forum introducing me to the idea of email negotiations. It's made Jeep buying a lot easier. I only have to deal with the sales guys that are normal.
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Old 05-09-2015, 03:59 PM   #5
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Been in Jeep Dealership on hour four. I bought a lot of vehicles in my life and it's all the same. You have to do the dealership slow dance.
Walk out. You should be able to do 90% of this online. Go for a ride or grab some food.
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Old 05-09-2015, 04:01 PM   #6
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I agree, make sure they have your number and walk out. They'll call back. But they'll know your willing to go somewhere else.
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Old 05-09-2015, 04:03 PM   #7
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Strange, I was in and out in about an hour once I found the vehicle I wanted. I showed them the TrueCar price, said "Match this and you have a deal, otherwise I'm going down the road" and they agreed. No haggling, no upselling. Very easy process.

4 hours? There's NO reason it should take that long.
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Old 05-09-2015, 04:12 PM   #8
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All day is a bit much, but I've found it impossible to take less than 2-3 hours.

Even if I lined up everything before I drive into the dealership, I still want to give it a walk around and take it out for a spin. They will need to make a copy of my driver's license, a get the keys, dealer plate, make sure there's enough gas in the vehicle, etc.

But things usually slow down at the finance office: even if there's no wait, it will be a solid hour of checking for applicable rebates, building up the contract, checking credit scores, signing papers, etc.

The way I see it: I don't buy a vehicle every day, and it's supposed to be exciting. So I will happily dedicate half a day to it.

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Old 05-09-2015, 04:13 PM   #9
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Originally Posted by ohioviper View Post
I do mine all from home on computer and phone then go into my local dealer and sign paperwork. In and out in about an hour.
Same here, last one was 30-35 min. Bought it on a lunch break. Do everything ahead of time!
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Old 05-09-2015, 04:13 PM   #10
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You have been there about three hours longer than I would have waited. I tell them up front what I am looking for and what I want to pay. I try to deal with the salesman as little as possible, he has no authority. Talk to the sales manager who makes all the decisions. You can avoid the back fourth with price and payments. I agree with the others, tell them its been to long and your off to some place else.
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Old 05-09-2015, 04:22 PM   #11
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I called ahead, agreed on a price over email, told them I had to be out of the dealership by 4, and asked if there would be enough time if I came in at 3. They wanted the money so they said yes. Feeney Chrysler in Illinois.
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Old 05-09-2015, 05:01 PM   #12
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I deal with same sales guy and same sales manager every time, bought our town and country in under 45 min including time with the finance mgr...my wife was super impressed....of course I had to work that relationship to get to this point, but I pay what I feel good with and they make a little...everyone is happy
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Old 05-09-2015, 05:02 PM   #13
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I prefer to buy on-line. I' contact a couple of dealers, I tell them what I want, we dicker on an OTD price, and if we reach an accord I go in, sign the papers and drive off. If the papers don't add up when I get there, I leave. If the vehicle isn't what I agreed on, I leave. Shouldn't take more than an hour of my time at the dealership.

I refuse to do the dealer dance.
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Old 05-09-2015, 05:03 PM   #14
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I just bought mine two weeks ago and spent the majority of the entire day in there. And that was with my own personal check. It was maddening. Colorado Chrysler Jeep. Worst place I've ever been to.
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Old 05-09-2015, 05:27 PM   #15
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As many others have said, we never even went to the dealer until our jeep came in. Did everything online/phone for deposit. I told the finance lady not to even bother with the extras pitch. We bargained the lifetime warranty into the final price and that was all we wanted.
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Old 05-09-2015, 05:29 PM   #16
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I just bought mine two weeks ago and spent the majority of the entire day in there. And that was with my own personal check. It was maddening. Colorado Chrysler Jeep. Worst place I've ever been to.
I bought my JKU there last month, it took a total of 3.5 hours and I had a trade-in.

Some of that time was waiting for the salesman I dealt with online & phone to become available. I think he sold two other Jeeps while I was waiting. The place is huge and they pump out Jeeps like crazy.

Overall I was happy with the price, time and experience while at the dealership. But once I left, and had some very minor issues and questions, I could not get a call back from the Sales or Finance dept.

Oh well, I was planning on using a closer dealership for most things anyway.
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Old 05-09-2015, 07:40 PM   #17
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I bought my JKU there last month, it took a total of 3.5 hours and I had a trade-in.

Some of that time was waiting for the salesman I dealt with online & phone to become available. I think he sold two other Jeeps while I was waiting. The place is huge and they pump out Jeeps like crazy.

Overall I was happy with the price, time and experience while at the dealership. But once I left, and had some very minor issues and questions, I could not get a call back from the Sales or Finance dept.

Oh well, I was planning on using a closer dealership for most things anyway.
Thats weird, definitely find another dealership. When I purchased mine and the deal was done, the salesman asked me for my phone so he can configure my bluetooth and and answer any questions I could have. Called me a few days after to make sure I was happy with the Jeep etc.
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Old 05-09-2015, 08:26 PM   #18
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IT took me 6hrs today from start to drive my new JK home today.
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Old 05-09-2015, 09:24 PM   #19
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Took less than 30 total minutes on the phone to firm up my order. A few weeks later dealer wanted my truck and it took less than 20 minutes to firm up the trade. Dealt with one dealer about 200 miles away, great experience.
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Old 05-09-2015, 09:31 PM   #20
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I'm a little annoyed with my salesman after the last experience. I should have been in and out within 30 minutes. The Jeep was prepped, he's the one that scheduled the time for me to come in and even text me to come in a little earlier, and I still sat there for 3 hours waiting on him while he was working some other deal and then waiting on the finance guy. You know its bad when they ask you to not bother filling out the survey.

Wasting my time is a surefire way to make sure my next purchase goes out to bid with other dealers.
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Old 05-09-2015, 09:32 PM   #21
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I emailed my OTD (out the door) price 2 days before the end of the month
The general mgr responded that had a quota to meet and would do the price
Went in and then they started cleaning the vehicle, got to financing and they tried to add destination back in, said this was normal, I protested and said this was the OTD price.
I left satisfied, got what I wanted for what I wanted and no stressful haggling
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Old 05-09-2015, 09:56 PM   #22
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I do mine all from home on computer and phone then go into my local dealer and sign paperwork. In and out in about an hour.
BINGO!! Thats what I do as well! Makes it much easier!
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Old 05-10-2015, 02:38 AM   #23
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It took me total of about 1 hr over phone/email and then the dealership delivered it to my office 2.5 hrs away at no extra charge. I never set a foot in the dealership. The driver had all the paperwork I needed to sign.
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Old 05-10-2015, 03:05 AM   #24
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Yeah, some things I've learned.

1. Contact them through email and try to negotiate email/phone. If they don't want to, find another dealer that does, because there's plenty of those.

2. The managers won't waste your time dicking around

3. Get financing approved through your credit union or bank beforehand, that way it becomes a game of "we'd love to earn your business by beating your bank, if we can!" instead of 2+ hours of the finance room dicking around.
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Old 05-10-2015, 06:50 AM
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I deal with same sales guy and same sales manager every time, bought our town and country in under 45 min including time with the finance mgr...my wife was super impressed....of course I had to work that relationship to get to this point, but I pay what I feel good with and they make a little...everyone is happy
I would have liked to deal with the guy that sold me my JK but he no longer worked there. In fact every car I bought when I returned the guys that sold me the previous one no longer worked there. That business has a high turnover rate ain't working for a pension in that field.
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Old 05-10-2015, 08:16 AM   #26
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Rovercross, how long was the overall time you were stuck there? Did you make the buy or walk out? Did they sweeten the deal when you told them you were walking?
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Old 05-10-2015, 09:20 AM
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Rovercross, how long was the overall time you were stuck there? Did you make the buy or walk out? Did they sweeten the deal when you told them you were walking?
Wife got the payment she wanted took almost four hours counting test drives. Then dealership detailing vehicle, clearing her car out, signing paperwork and salesman showing wife features another hour and half. Jeep Cherokee Latitude very nice vehicle Jeep really designed nice vehicle.
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Old 05-10-2015, 09:42 AM
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Wife was happy at the end with 2015 Jeep Cherokee Latitude.
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Old 05-10-2015, 10:13 AM   #29
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took me about 1.5hrs, including the walk thru
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Old 05-10-2015, 10:17 AM   #30
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All day is a bit much, but I've found it impossible to take less than 2-3 hours.

Even if I lined up everything before I drive into the dealership, I still want to give it a walk around and take it out for a spin. They will need to make a copy of my driver's license, a get the keys, dealer plate, make sure there's enough gas in the vehicle, etc.

But things usually slow down at the finance office: even if there's no wait, it will be a solid hour of checking for applicable rebates, building up the contract, checking credit scores, signing papers, etc.

The way I see it: I don't buy a vehicle every day, and it's supposed to be exciting. So I will happily dedicate half a day to it.

Aldo
Exactly !!

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