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Old 01-11-2019, 04:20 PM   #31
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My gripe was his title said cannot trust even though they did nothing dishonest that is not reasonable


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Old 01-11-2019, 04:36 PM   #32
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Lambert Chrysler Dodge Jeep Ram in Claremont NH. Absolutely trust their service department. They do not screw with cost, they charge what they charge. If I bring my own parts, they will install them. If they find something, they show me. They programmed and cut two keys I brought them. They gave me a loaner car overnight0 when they had my Jeep a full day to install parts I brought them. BTW, I did not buy my Jeep from them. I wanted to buy my replacement Jeep from them this summer but they did not have what I was looking for, though had I time they would have found one.
They are the best. Prime Subaru in White River Junction Vt. is a very close second. Very trustable service department, and sales department as well. They cut me a deal on my 12 Sahara, fixed both front axle joints, worn but not gone, and ultimately knocked a further $500 off the final cost. We also bought both of my wife's Subarus used from them for great deals
Sounds like my dream dealership(s). Unfortunately in my case, every time we have dealt with dealerships around Vegas, we keep finding out which ones we will NEVER go back to. I sure would like to find one that is worth my repeat business like yours. Thanks for letting me know they aren't ALL bad news. I will just keep looking.
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Old 01-11-2019, 05:54 PM   #33
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My gripe was his title said cannot trust even though they did nothing dishonest that is not reasonable
In my book, quoting $800-900 for a starter replacement is severely dishonest. Unless, of course, the dealership has an advertised labor rate of $1500/hr.
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Old 01-11-2019, 05:54 PM   #34
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In my book, quoting $800-900 for a starter replacement is severely dishonest. Unless, of course, the dealership has an advertised labor rate of $1500/hr.
Or grossly misquoted.... who knows, maybe when they finished the job they'd call and say the service writer goofed and the total is only $250

I cooked a spaghetti meal for four for about $20 and then called a 5 star resturant and they told me a spaghetti dinner for four would be $100 plus tip so I'll never go there and now I know resturants can't be trusted!
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Old 01-11-2019, 06:03 PM   #35
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In my book, quoting $800-900 for a starter replacement is severely dishonest. Unless, of course, the dealership has an advertised labor rate of $1500/hr.
Or their telling the customer they don't want to work on his old off brand vehicle.
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Old 01-11-2019, 06:12 PM   #36
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Just how good is a $72.- starter ?
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Old 01-11-2019, 07:30 PM   #37
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Or their telling the customer they don't want to work on his old off brand vehicle.
That's an excellent point. A Chevrolet dealership probably would not have wrenches that would fit the two bolts that secure a Jeep starter. Fastener technology has come a long way since 2005. And it varies greatly between vehicle manufacturers.

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I get the service lady and she says she has to go talk to her manager. She comes back, and says, since your jeep is a 2005, we will have to use aftermarket parts.
Another dishonest claim. Mopar starters are available.

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Just how good is a $72.- starter ?
How good was the aftermarket starter the dealer was going to install?
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Old 01-11-2019, 08:20 PM   #38
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I can't give you an exact quote but it will be between $800 and $900.

Thanks for sharing that. My wife thinks that I spend too much on tools. Stories like this go a long way toward demonstrating why money spent on tools is money well spent.
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Old 01-13-2019, 05:58 PM   #39
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lol, good job OP!
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Old 01-13-2019, 09:26 PM   #40
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Mopar starters are available.

How good was the aftermarket starter the dealer was going to install?
Is the $72.- starter a Mopar part ?
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Old 01-15-2019, 05:37 PM   #41
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Local dealership wanted $1,100 to change the oil in the diff's, t-case and trans. Ummm nope.
Also went to another dealership to price hoses. Upper, lower, the two heater hoses plus the 4 clamps $450---That's parts only, no labor. got'em at NAPA for $120. They were gates which I bet is the manufacture for the OEM. I did have to get worm-screw clamps because I wasn't going to fork out the $80 for the spring clamps from the stealership.

In the past 30 years, I bet I've saved $50,000++ by being able to do the work myself and being smart when shopping for parts.

I do let the dodge dealer change the oil in our SRT Charger-6qts of full syn and a mopar filter for $80. To me it's worth the extra $20 to let them mess with the car. We also have a lifetime warranty on the car so the dealer gets all that work too, and I don't care how much it costs, I pay my $100 deductible.
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Old 01-15-2019, 05:55 PM   #42
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So, expensive = not trustworthy according to OP. I'm not sure I see the correlation.


Dealers hire humans. Some humans are good. Some, not so much. I have found good people at dealerships, and bad. Likewise, I have found good and bad at small shops, and places like 4 wheel parts.



To say all dealership are thieves is to insult many good people that are doing their best to help people based on the negative experiences (real or imagined) of a few [loud] individuals.


YMMV
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Old 01-15-2019, 09:45 PM   #43
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So, expensive = not trustworthy according to OP. I'm not sure I see the correlation.

Try correlating the whole story. The dealer claimed that that Mopar starters are not available. That statement is false.

False statements = not trustworthy. Correlation complete.
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Old 01-16-2019, 08:06 AM   #44
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Try understanding the market.

Yes, there are starters out there. But nobody has them on their shelves and most warehouses don't even have them. Generally speaking, that means it's a week away. Napa has a starter on their shelf that will fit right here in town.

Add that to "Hi, I've got a 14 year old Wrangler that's never been in your shop. How much to replace a starter?" and guess what? Mopar starters effectively don't exist. Bring it in and I'll get one coming from downtown. If you never show up it'll go back to Napa. If I got the Mopar one I'd own it forever.
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Old 01-16-2019, 08:16 AM   #45
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After paying $1600 for a headlight assembly and ballast replacement for one of my vehicle, I will never ever take any vehicle to the dealership to be worked on ever again.
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Old 01-16-2019, 09:15 AM   #46
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Can’t trust Dealer

I think this is a very valuable point on a number of fronts, and should be a wake up call to all. The fact that he states he has two other vehicles that he previously had serviced at the dealership I think it’s prudent to get a value check. What the heck am I paying for? GM gave me a 6 year scholarship back in the early 80’s to be on the forefront as they started putting OBD1 in cars, then OBDII. At the time I spent 1/2 days in class year 3 and on, then out at the dealerships teaching techs how it all worked. To pay for all of this they mandated an annual “Emmissions Service” which was nothing more than popping the hood and seeing if all parts were still intact. At the customers expense. If anything was wrong then it rolled into warranty work most often which meant more money for the dealer. Every vehicle has a “built in or planned obsolescence”. Meaning they keep changing just enough things to require constant upgrades. And very obviously up north especially the rust out problems. We all know there are chemicals that could be added to metal during the assembly process to prevent this, but then how could they sell you a new car in 4 years? Anyone remember Ziebart? On a much more serious note The Wall Street Journal recently ran an op-Ed regarding the fact that the younger generation for the most part can’t fix anything! Just throw it away and get the new improved one. The article went on to say that there are 75-90% less young people entering the trades of any kind, that with retirements etc. by 2026 you will have an extremely hard time finding a quality, trained technician of any kind. Most High Schools have done away with most shop classes due to low enrollment and high risk insurance premiums. This guy was right to test the waters to see if he was getting ripped off. My point I guess is find a good honest mechanic and stick with them. Learn and do what you can, because you will be paying a bundle for someone else to do it. These forums are a Miracle for us old Chilton manual / Library guys! Until 10 years ago or so you couldn’t buy a factory manual at any price, it was protected as proprietary materials, until of course they found a profit in it! Thanks to all of the contributors here, even someone doing it “Forever” can pick up new tricks along the way! Thanks!
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Old 01-16-2019, 10:31 AM   #47
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It is just not dealerships. Big chain auto repair shops also, even independent shops. It is a matter of actually finding an HONEST person or shop to do work for you if you can’t or don’t want to do it yourself.

I had a what was supposed to be a renowned 4x4 shop in Mesa Az. Fab a HP 30 for me. I figured since they will be re-using some internals from my LP 30 for the HP 30. I would just drop off the Jeep and they could r&r the axle. Instead of me dropping axle having it fabed! And re=installing myself.

Well let’s just say the re-install of the axle was shitwork. Had to drop axle set up control arms, and toe adj. myself. I mean they didn’t even adjust toe. I was told they would setup and re=grease my rcv’s. Waste of money to have them install in the Jeep for me since I had to re-do myself. Cross my fingers that the fab work and gear setup is quality work.

If you ever find a good shop or mechanic cherish that relationship, because it is a rarity.

I could go on and on about the times I was bs’d by dealers and shops, but we have all been there. Thank goodness these jeeps are pretty easy to work on.
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Old 01-16-2019, 12:26 PM   #48
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This guy was right to test the waters to see if he was getting ripped off.
The OP bought a part from Rock Auto and slapped it in himself. Then he called the dealership to get a quote to see how much he had saved.

Obviously, Rock Auto and DIY are going to come in below that, just like frozen patties from Walmart and a little work in your own kitchen will be cheaper than a meal at 5 Guys. But you can't trust a dealership!
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Old 01-16-2019, 12:57 PM   #49
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The OP bought a part from Rock Auto and slapped it in himself. Then he called the dealership to get a quote to see how much he had saved.

Obviously, Rock Auto and DIY are going to come in below that, just like frozen patties from Walmart and a little work in your own kitchen will be cheaper than a meal at 5 Guys. But you can't trust a dealership!
Dealers can be trusted. You can trust them to take you to the cleaners at every opportunity.

Now...does that mean that they are trustworthy?

In any case, we can all feel better knowing that the OP didn't actually have to install his new starter; he was able to just "slap it in." (Presumably, after he "yanked" the old starter out.)
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Old 01-16-2019, 01:30 PM   #50
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For starters and alternators, don't overlook your local auto-electric shop. I have many "stuff" that has these things, (trucks, snowmobiles, tractors, etc), and when these go bad, I take it to the shop for fixing/rebuild, usually less than $50. Its usually a small part, like an insulator/washer that shorts something out.

Last year my backhoe starter went out, I pulled it, and it wasn't a Delco or other well known unit, it was a John Deere. Its on a 24V starter system, and its a large starter.

I called JD first because I didn't think it was something the shop could do, but got a price of several hundred bucks.

So, I took it to the shop to see. They fix them while you wait if you want, or drop it off. I watched, he put it in a jig, and tested it, and knew right away what it was, a bendix part. He fixed it, cleaned and re-painted, and cost me $50.

I have saved thousands over the years I figure.
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Old 01-16-2019, 01:37 PM   #51
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Dealer wanted $150 to replace the daylight running light on my Suburban. Bought the $4 bulb and did it myself. In retrospect, $150 seems cheap.
Have to take half the front apart to get to the bulb.
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Old 01-16-2019, 02:55 PM
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TJs don’t have headliner or tire pressure monitors so maybe your gripes belong over on the mall crawler jk forum


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Old 01-16-2019, 02:59 PM
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Why do you keep going back there if they keep messing things up?

edit: Didn't read enough to see the answer to my question..but warranty work for a TJ?


That was for my car. I said in my original post that I bought my car there and my GF also bought her truck there.
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Old 01-16-2019, 03:03 PM
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Just how good is a $72.- starter ?

Better than the broken one it replaced.
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Old 01-16-2019, 03:12 PM
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Look. It was a harmless post and I was having a little fun with it. I didn't know it was going to trigger a bunch of frosty's and they'd lock themselves in the greenhouse. R-E-L-A-X.
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Old 01-16-2019, 11:35 PM   #56
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Better than the broken one it replaced.
Three months from now . . . .maybe another $72.- starter.
A $72.- starter is just that . . . . .
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Old 01-17-2019, 12:31 PM   #57
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I got into wrenching on my own after bad dealer experiences with my motorcycle. There's a very supportive online group (like this one), bought a manual, and got down to business. Saved THOUSANDS since then.

I did my own starter on my old TJ. Youtube vid and 15 min. in the garage.

I've done brakes on my motorcycle, so I had some familiarity. Youtube vid later, I did the brakes on my JKUS for 1/3 what the shop would have charged.

Recent story: My son's Ford Focus shifter "broke". Google search lights up with 2 common problems with the shifter on these cars. And yes, a Youtube vid on how to repair!

I decided I didn't want to bother with the hassle of digging in there. Had it towed to a transmission shop.

They tell me the cables are good... so it's in the trans. Yeah.. not good... $3000.

Explained to him it was a roll pin in the shift tower. No way it needs a new trans.

"Well...we have to drop the trans... 9 hrs labor, so..."

No... you get to it under the hood!! Move a few things, comes right out!

3 days later...

"Yeah... you got lucky! It was exactly what you said!". Bill, including the tow, $550.

I'm to the point where I don't trust anyone anymore!
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Old 01-17-2019, 01:30 PM   #58
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Some people have more money than time, so their time is more important to them and would rather pay someone to do the work for them.
Some don't have a place to do said work or the tools or the know how.
Lots of reasons why Dealerships stay in business.


Another way they make money is Fleet sales and service for company owned vehicles.
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Old 01-17-2019, 01:49 PM   #59
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Lots of reasons why Dealerships stay in business.
One of the biggest reasons is the one identified by P.T Barnum: There is a sucker born every minute.

Don't be a sucker. Never go do a dealer for a repair that you are going to pay for. Never.

I recently repaired one of my neighbors trucks with a $9 part and two hours worth of labor. The local dealer wanted $950 for parts and $550 for labor. They insisted that the broken part was not available separately and he would have to replace his entire steering column. Funny thing, when I called the parts department at the very same dealer and started to read the part number, the parts man named the part before I got half way through the number; he already knew what part I needed. Apparently, they sell lots of them. No surprise, since it's a known failure item.
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Old 01-17-2019, 02:06 PM   #60
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One of the biggest reasons is the one identified by P.T Barnum: There is a sucker born every minute.

Don't be a sucker. Never go do a dealer for a repair that you are going to pay for. Never.

I recently repaired one of my neighbors trucks with a $9 part and two hours worth of labor. The local dealer wanted $950 for parts and $550 for labor. They insisted that the broken part was not available separately and he would have to replace his entire steering column. Funny thing, when I called the parts department at the very same dealer and started to read the part number, the parts man named the part before I got half way through the number; he already knew what part I needed. Apparently, they sell lots of them. No surprise, since it's a known failure item.

Sounds like you had the know how, not everyone does, like your neighbor.
You should open your own business and compete with the Dealer, I'm sure you'd clean up the whole town.
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