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Old 01-08-2019, 03:45 PM
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Can't Trust a Dealership

I replaced the starter on my 2005 wrangler. I bought the part on Rock Auto for $72 plus shipping. Literally took me 15 min to replace. Thought it would be a good idea to call dealership (Terry Labonte Chevrolet) to see how much I saved.


I get the service lady and she says she has to go talk to her manager. She comes back, and says, since your jeep is a 2005, we will have to use aftermarket parts. I can't give you an exact quote but it will be between $800 and $900.


I then proceeded to explain to her that I did it for $72 and 15 min. Silence. Then I hung up after I told her we would never be brining our car/truck there again for service....in which we both bought there.


Crazy.

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Old 01-08-2019, 04:04 PM   #2
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That really sounds kinda childish on your part, I mean what's the end game ? All you did was waste your time.
After being out of warranty for 11 yrs there would be no reason to even call a dealer.
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Old 01-08-2019, 04:30 PM   #3
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Dealerships exist first to sell new vehicles and make as much money as possible, second to do warranty work and make as much money as possible and third to service vehicles out of warranty and make as much money as possible...... doing low cost repair work on OLD vehicles takes away from what they exist to do....

They shoot you a high price with two possible outcomes.... either you take your undesirable job elsewhere or you are dumb enough to pay the price.... win/win....

Interestingly you provide a reason for them to overcharge customers..... You called them and cost them money in the labor of two employees with absolutely no potential of making a profit... Someone has to pay for that time....
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Old 01-08-2019, 04:54 PM   #4
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They charge a minimum of 1 hour of work at $95+/hr, plus a mean green alternator at $400, parts and disposal...it all adds up.


I havent been to a dealership in years.
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Old 01-08-2019, 04:56 PM   #5
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They're called the stealership for a reason.
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Old 01-08-2019, 05:51 PM   #6
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That was their way of telling you they don't want to work on your Jeep
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Old 01-08-2019, 07:30 PM   #7
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I get you did not like the price and see why you would do it yourself but sounds like a cost value issue don’t get why title says a trust issue

What did dealership do to make you not trust them



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Old 01-08-2019, 07:49 PM   #8
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I wouldn't trust them either. If a business is quoting high prices they don't want your business. If you use them anyway they will probably, regardless of the high price tag, not value your business.
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Old 01-09-2019, 01:28 AM   #9
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Trust dealerships??!!??

Quote:
Originally Posted by Digger84 View Post
I get you did not like the price and see why you would do it yourself but sounds like a cost value issue don’t get why title says a trust issue

What did dealership do to make you not trust them
I am still trying to find ONE REASON to trust them. To include the dealership putting my promised Big Brake Kit on and torquing my lug nuts down to 200+ ft.lbs.. They also damaged my front bumper (major scratchs) and not tell me about the damage. So far, the only POSITIVE experience from this dealership was the purchase price we negotiated for the Unlimited Recon. I REALLY did not want two brand new JK's but after saying "NO" for 4 hours, they came back with a deal we both could no longer say no to. EVERYTHING since then has been a nightmare. The ONLY thing I take to the STEALERSHIP is warranty work that I can not afford to do on my own. IF my starter or battery or any other minor thing goes bad, I will just order the MOPAR part from Q-Tec and put it on myself to avoid the NIGHTMARE of dealing with them. I ABSOLUTELY hate dealerships for mechanics work and do not trust them. If anybody has a stealership they trust to do all their work, I would sure like to hear about which dealer and why they trust them over a reputable local mechanic.
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Old 01-09-2019, 07:28 AM   #10
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Since I never use them and always do my own work does not really matter but my point was griping about a Quoted price that was only asked about to brag about how much someone saved is NOT a trust issue
Words do mean things so it does matter


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Old 01-09-2019, 08:43 AM   #11
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I would have just said "OK. Thanks! I'll get back to you...", then celebrate my personal victory in private. That's just me...
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Old 01-09-2019, 09:41 AM   #12
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So the time you wasted of the dealerships is incorporated in their overall pricing scheme. Answering questions for customers who have no intention of using their services is part of that cost. Their labor rates and overhead are incorporated that expense. Your not comparing apples to oranges and you get mad that your apple is cheaper? Not sure I get your beef.
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Old 01-10-2019, 04:13 AM   #13
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The dealership left a very bad taste in my mouth quite recently. So this is going to be a bit salty. Fair warning...

I had my new to me Jeep TJ inspected by the dealership a couple weeks ago. Prior to my purchase from a private owner. Next day I found out I needed a new transmission. Ya. The dealership can suck it.

I've used dealerships to diagnose issues and do pre purchase inspections for years. (NEver been ripped off like this last time.) But never to have them do the work. There for the rich and lazy. And I don't mean lazy because you won't do the work yourself. I mean lazy in the sense that literally any other garage will do your work for at least half the price. One phone call and you've saved half the price they charge to do anything.

My last dealership (GM) never kept a warranty part in stock. You had to schedule an appt. Take the appt. Have them inspect the part that is bad. Then order the part. Then have you come back a second time to have it put on for free. It was a huge hassle. I actually had to do this for a burned cig lighter. And just the plug. Not the whole mechanism. Dealerships are a scam. Even a new car. Your gonna walk off the lot with about a 20% loss at least.

Dealerships are there to take advantage of people. Period. Rarely do they help anyone. And the whole business model is based on parts failing. And them selling you those engineered to fail parts.

You may think they're helping you. But that's because they know you let them take you for that 20% when you bought a new car. And they're working you to get you to let them take another 20% next time.

I feel the OP's frustration. But it's naive to think they aren't there to take advantage of you. That's just the automobile industry in America. It's just reality. If you don't care about your money or you have so much it doesn't matter. (Good for you. Seriously. Good for you.) Then go the dealership. The rest of us will have repairs done for sane prices. Not get gouged everytime we walk in the door.

And I'm not saying they're the only ones that do it. I got scammed in an even worse way by 4 Wheel PArts service salesmen. And don't make the mistake of thinking any service rep - isn't a salesman. Oh he's a salesman. With a capital "S". Just like any person in any store or service industry. There there to take your money. That's their job.
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Old 01-10-2019, 05:36 AM   #14
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Back in my Navy days one of the other docs did some extra work at planned parenthood
A gal came in for a pregnancy test which was negative
Couple months later she came back and was pregnant and she complained saying he said she was not pregnant
He replied it did not come with a lifetime warranty

Same with dealership inspection, unfortunate that your tranny had an issue soon after you bought it but some failures do not have Symptoms before they occur so insufficient info to tell if inspector did a poor job, but if it makes you feel better to blame the problem on them well we live in a society of victims with greedy lawyers encouraging that way of thinking and profiting from it


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Old 01-10-2019, 08:07 AM   #15
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IMO it's not just car dealerships, seems every service I use is over the top on their labor charges. I have an elevator service that charges $450/hr. I know the tech makes no where near that much....




Quote:
Originally Posted by Gottagofast View Post
Dealerships exist first to sell new vehicles and make as much money as possible, second to do warranty work and make as much money as possible and third to service vehicles out of warranty and make as much money as possible...... doing low cost repair work on OLD vehicles takes away from what they exist to do....

They shoot you a high price with two possible outcomes.... either you take your undesirable job elsewhere or you are dumb enough to pay the price.... win/win....

Interestingly you provide a reason for them to overcharge customers..... You called them and cost them money in the labor of two employees with absolutely no potential of making a profit... Someone has to pay for that time....
I worked for a dealership in the 90's, you might be surprised that they your order of money making is almost backwards. The vast majority lose money (net) on new cars and don't make much on used either. It's ALL about service, parts and the F&I dept, they're the profit generators. Been a while, but at that time it was about 80% of them lose money in the new car dept. They prefer customer pay service as warranty pay is throttled by the manufacturer.


Interesting article about it: https://www.cargurus.com/Cars/articl...e_their_profit


Quote:
Gross profits hover around $2000 per car, but from a net-profit standpoint, new car sales generally lose money.

Wait, what?

Yes, the typical new car sold loses a dealership about $200.
By the time they've paid floor plan (interest) and other expenses they're losing money (on average)


Quote:
By combining warranty work with non-warranty service work, rolling in the profit from parts, and the work that’s coming out of the body shop, you’ll find the big profit leader for the dealership. The dirty work in the back of the building generates a 15.6% net profit rate.
I never knew, it was a surprise to me.
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Old 01-10-2019, 11:09 AM   #16
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I'll call the transmission failure a coincidence. Had the same thing happen to us, we bought an 06 Jetta. Test drive went well, inspection came back clean, carfax checked out (what was documented anyway) did my usual self inspection and had no complaints. Wife was happy as could be. Not a month later the transmission went out. There is no way to tell on something like that. People then get upset blaming the dealership.

We went back to the dealership and they worked with us beyond what I ever thought they would do. Long story short, we recouped 5k from our 6k purchase, and my wife left with a brand new Jetta at less than $100 a month.


Learn to work on your own vehicles if you dont like paying high labor costs.
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Old 01-10-2019, 12:14 PM
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That really sounds kinda childish on your part, I mean what's the end game ? All you did was waste your time.
After being out of warranty for 11 yrs there would be no reason to even call a dealer.
Me and a couple of my friends were sitting around having a beer and we took bets on how much it would be. Relax man. Besides, it is a cautionary tale for others to look at doing maintenance themselves or call several places for pricing (Since everyone has that cost built into their pricing, they won't have any trouble answering your questions).
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Old 01-10-2019, 12:24 PM
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Quote:
Originally Posted by Digger84 View Post
I get you did not like the price and see why you would do it yourself but sounds like a cost value issue don’t get why title says a trust issue

What did dealership do to make you not trust them



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Aside from the fact that they can't give you an honest quote on a job that is fairly simple. When they rotated the tires on my car they didn't sync the air pressure monitors, so my display has the wrong readings. Same dealership. Does that suffice for a trust issue? Or how about the time I took it there to get the headliner fixed (twice), because the glue kept coming undone and it was sagging? Finally I had to put some tap screws from the sunroof to fix it. Or how about the time I took it to their autobody shop to have some door dings fixed and I had to take it back because they didn't get all of them out? But took my money. All the same dealership. So yeah, I have trust issues. But the work on my car was all warranty. However, it took up a lot of my time having to keep going back.
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Old 01-10-2019, 01:17 PM   #19
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TJs don’t have headliner or tire pressure monitors so maybe your gripes belong over on the mall crawler jk forum


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Old 01-10-2019, 01:54 PM   #20
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IMO it's not just car dealerships, seems every service I use is over the top on their labor charges. I have an elevator service that charges $450/hr. I know the tech makes no where near that much....













I worked for a dealership in the 90's, you might be surprised that they your order of money making is almost backwards. The vast majority lose money (net) on new cars and don't make much on used either. It's ALL about service, parts and the F&I dept, they're the profit generators. Been a while, but at that time it was about 80% of them lose money in the new car dept. They prefer customer pay service as warranty pay is throttled by the manufacturer.





Interesting article about it: https://www.cargurus.com/Cars/articl...e_their_profit









By the time they've paid floor plan (interest) and other expenses they're losing money (on average)









I never knew, it was a surprise to me.
I was going to bring that up myself but this thread was started to crap on dealerships so I just let people do it since no minds will be changed anyway.

The BMW dealer beat the auto glass place when replacing my wife's windshield, the dealer is slightly cheaper than the oil change places and you get a OEM filter, the dealer was about 30 more than the local guy replacing the brakes, and exactly the same price as the tire place when we replaced the tires.

We'll get any extra money we spent at the dealer on repairs when we trade it in on a another car since all the service will have been done by them.

No professional mechanic/carpenter/plumber/electrician etc. can compete with the non professional simply because of overhead and their need to actually make a living.
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Old 01-10-2019, 01:59 PM   #21
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Didn’t you get the new memo a large group of our population resents free enterprise and profit and our American history cause they learned in high school that socialism and government hand outs is the answer to everything even though it has failed ever time it was implemented


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Old 01-10-2019, 02:53 PM   #22
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I wouldn't trust them either. If a business is quoting high prices they don't want your business.
You can always come down on a quote but going up, even if it's because of something the customer "forgot" to mention, is one of the most heinous crimes imaginable. If a shop is making low quotes competitive with internet parts on vehicles they're not actually looking at, they're lying to trick you into coming in.

Quote:
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Aside from the fact that they can't give you an honest quote on a job that is fairly simple.
"Hi, how much to replace a starter?" That's going to get a different quote than a car that's in the shop. Right off the bat they're going to assume the rustiest condition and the most expensive version of the part that's immediately available, and then maybe a few other related parts to make sure the shop doesn't go over the quote. If the car's in the shop and the tech is looking at it, the shop can tell exactly what parts it needs and they can have a realistic picture of how long it's going to take. The other related parts are a joke when you're looking at a starter, but what if you asked about a radiator? They're going to include coolant in the quote, and because they can't see the car itself they may include hoses in the number just to be safe- it is a 2005. Up here, the more winters a rig has seen, the worse off things are. If the car was in the shop, no one would even mention hoses because the tech had seen them, but over the phone? Better to be safe than be the evil shop that "added" hoses after they lured you in with a low quote. Either way, that's going to come in a lot higher than simply the price of a radiator.

You're going to be quoted the most expensive starter that the local parts stores have on hand at the moment, not the least expensive starter that the internet has to offer- even if we're comparing apples to apples, an apple on hand ready to be run across town is going to cost more than one from Rock Auto.
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Old 01-10-2019, 03:05 PM   #23
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Quote:
Originally Posted by Waregle View Post
Aside from the fact that they can't give you an honest quote on a job that is fairly simple. When they rotated the tires on my car they didn't sync the air pressure monitors, so my display has the wrong readings. Same dealership. Does that suffice for a trust issue? Or how about the time I took it there to get the headliner fixed (twice), because the glue kept coming undone and it was sagging? Finally I had to put some tap screws from the sunroof to fix it. Or how about the time I took it to their autobody shop to have some door dings fixed and I had to take it back because they didn't get all of them out? But took my money. All the same dealership. So yeah, I have trust issues. But the work on my car was all warranty. However, it took up a lot of my time having to keep going back.
Why do you keep going back there if they keep messing things up?

edit: Didn't read enough to see the answer to my question..but warranty work for a TJ?
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Old 01-10-2019, 03:53 PM   #24
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Back in my Navy days one of the other docs did some extra work at planned parenthood
A gal came in for a pregnancy test which was negative
Couple months later she came back and was pregnant and she complained saying he said she was not pregnant
He replied it did not come with a lifetime warranty
LOL

Money makes the world go round. Sales = food on the table.

My wife had some back issues so she went to the chiropractor. Chiro gave her a smooth sales pitch and said she needed to sign up for a course of treatments to get better so she could save big $$$. Then the treatments consisted of light massages at the office, and stretches/excercises at home. Wife got no benefit from going to the chiropractor. I got a hole in my wallet.

Morale of the story: not all Jeep salesmen work at Jeep dealerships, they're all around us.
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Old 01-11-2019, 11:05 AM   #25
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Old 01-11-2019, 11:49 AM   #26
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I replaced the starter on my 2005 wrangler. I bought the part on Rock Auto for $72 plus shipping. Literally took me 15 min to replace. Thought it would be a good idea to call dealership (Terry Labonte Chevrolet) to see how much I saved.

I get the service lady and she says she has to go talk to her manager. She comes back, and says, since your jeep is a 2005, we will have to use aftermarket parts. I can't give you an exact quote but it will be between $800 and $900.

I then proceeded to explain to her that I did it for $72 and 15 min. Silence. Then I hung up after I told her we would never be brining our car/truck there again for service....in which we both bought there.

Crazy.

I kind of agree with the other guys here. Why waste your time calling them since you know the price will be outrageous ... although that was a pretty outrageous quote. I've had mechanics replace my starter for under $300.



But if you're out to make a point, and some of us are that type (including me), then why don't you make an appointment with the Service Director and bring him in a letter you write with the price comparisons -- the dealership, local mechanics, and the cost of doing it yourself. Then tell him you're going to write him up on Yelp. See what he does.


He might fire the idiot gal who quoted you $800. He might say "go ahead, it won't matter to us." Or maybe he'll thank you for being so concerned, he will make sure his staff won't ever overquote services again, and maybe offer you a free $200 service.



Everyone knows that dealerships can't be trusted. Yet there are millions of morons who still use their service department.



Finally, in case you didn't know, most of the profit at a dealership comes from service. probably 90% of it. Not from selling new cars. I learned that long ago. It might not be true at high end Tesla, BMW, and Mercedes dealerships, but for ordinary brands, it's true.
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Old 01-11-2019, 12:13 PM   #27
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I am still trying to find ONE REASON to trust them. To include the dealership putting my promised Big Brake Kit on and torquing my lug nuts down to 200+ ft.lbs.. They also damaged my front bumper (major scratchs) and not tell me about the damage. So far, the only POSITIVE experience from this dealership was the purchase price we negotiated for the Unlimited Recon. I REALLY did not want two brand new JK's but after saying "NO" for 4 hours, they came back with a deal we both could no longer say no to. EVERYTHING since then has been a nightmare. The ONLY thing I take to the STEALERSHIP is warranty work that I can not afford to do on my own. IF my starter or battery or any other minor thing goes bad, I will just order the MOPAR part from Q-Tec and put it on myself to avoid the NIGHTMARE of dealing with them. I ABSOLUTELY hate dealerships for mechanics work and do not trust them. If anybody has a stealership they trust to do all their work, I would sure like to hear about which dealer and why they trust them over a reputable local mechanic.
Lambert Chrysler Dodge Jeep Ram in Claremont NH. Absolutely trust their service department. They do not screw with cost, they charge what they charge. If I bring my own parts, they will install them. If they find something, they show me. They programmed and cut two keys I brought them. They gave me a loaner car overnight0 when they had my Jeep a full day to install parts I brought them. BTW, I did not buy my Jeep from them. I wanted to buy my replacement Jeep from them this summer but they did not have what I was looking for, though had I time they would have found one.
They are the best. Prime Subaru in White River Junction Vt. is a very close second. Very trustable service department, and sales department as well. They cut me a deal on my 12 Sahara, fixed both front axle joints, worn but not gone, and ultimately knocked a further $500 off the final cost. We also bought both of my wife's Subarus used from them for great deals.

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Old 01-11-2019, 12:36 PM   #28
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I'm sure the dealer goes online and orders parts from Rock auto to get you a good deal
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Old 01-11-2019, 12:55 PM   #29
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Good god, everyone. Quit beating the guy up for making a phone call. I would be interested too. It shows to other people that may not know any better that you are better off attempting a repair yourself or taking it to reputable non-dealer shop for repairs. The dealerships are good for buying a new car or taking your in-warranty car for repairs only. The grief you guys are giving the OP is a little unwarranted. His phone call was not making the costs that high. The person answering the phone is getting paid the same whether he called or not.
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Old 01-11-2019, 12:58 PM   #30
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Quote:
Originally Posted by Waregle View Post
I get the service lady and she says she has to go talk to her manager. She comes back, and says, since your jeep is a 2005, we will have to use aftermarket parts. I can't give you an exact quote but it will be between $800 and $900.

If they quoted you between $800 an $900 over the phone, and the real bill comes out to be only $200, you probably will not fight with them to charge you more.


If they quoted you $200 over the phone, and the real bill comes out to be between $800 and $900, would you gladly pay it?
Bobnh and Lost in the woods like this.

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