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Old 09-17-2016, 08:33 PM
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Crushed tie rod end boots

A couple of months ago I replaced all my tie rod ends/tie rod. When I finished I pumped the boots full of grease, but not oozing. Then I took it to Firestone for an alignment which they had to redo since the didn't center my pitman arm (ie, I could much further to the right than I could the left). Fast forward to today, as I was servicing the front diff I decided to look at my tie rod ends, and sure enough that's when I spotted it. Two of my tie rod end boots are crushed from where the tech cranked the castle nut all the way down vs to just below the hole for cotter pin. They're crushed to the point of being split open and no grease. Do you think there's any chance that Firestone will fix this without charging me since it would be for correcting their mistake? Or should I just say screw it and replace the boots?

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Old 09-17-2016, 11:01 PM   #2
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I would take the Jeep back and ask to speak with the manager (not a service writer).
If they agreed to fix the problem, the fine. If they didn't agree to fix the problem I would simply fix it myself and never go back.

No sense in making too big a deal for a few bucks worth of parts and some labor.

Good Luck, L.M.

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Old 09-18-2016, 09:34 AM   #3
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Firestone sucks... Not just because I work for one of their competitors... They probably just put the impact on the nut and cranked down on it. What I do when I install the tie rod end is zip it down on low torque to snug it up, then use a 3/4" socket on a ratchet until it gets difficult to turn, then take a combination wrench and tighten it until the castle nut lines up with the hole.

They put mismatched sizes of tires on a car we had, which tripped all of the traction sensors and caused way too many issues. I'm sure there are some good ones out there, I just notice that lots of people have issues with them. Possibly it's a corporate issue urging employees to rush through jobs. I know they don't clean any hubs.
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Old 09-18-2016, 10:03 AM   #4
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Do as Mac said and take it back, give them some grief and if it works out for you the great, if not its a simple fix.
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Old 09-18-2016, 01:03 PM
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Quote:
Originally Posted by Luckymac View Post
I would take the Jeep back and ask to speak with the manager (not a service writer).
If they agreed to fix the problem, the fine. If they didn't agree to fix the problem I would simply fix it myself and never go back.

No sense in making too big a deal for a few bucks worth of parts and some labor.

Good Luck, L.M.
Quote:
Originally Posted by MudMagnetYJ View Post
Firestone sucks... Not just because I work for one of their competitors... They probably just put the impact on the nut and cranked down on it. What I do when I install the tie rod end is zip it down on low torque to snug it up, then use a 3/4" socket on a ratchet until it gets difficult to turn, then take a combination wrench and tighten it until the castle nut lines up with the hole.

They put mismatched sizes of tires on a car we had, which tripped all of the traction sensors and caused way too many issues. I'm sure there are some good ones out there, I just notice that lots of people have issues with them. Possibly it's a corporate issue urging employees to rush through jobs. I know they don't clean any hubs.
Quote:
Originally Posted by bigearl View Post
Do as Mac said and take it back, give them some grief and if it works out for you the great, if not its a simple fix.
I think that'll be my course of action. I saw where replacement boots are fairly inexpensive and I would assume not too much of a hassle to install.

Thanks!
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Old 09-18-2016, 01:11 PM   #6
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LESSON LEARNED ---- ALWAYS inspect any work done at time you pick up the vehicle. Not " a couple of months later ".

I hope Firestone helps you out ... and they might.

I have several garages in my area, and there are two Firestone locations.

The only place I take my jeeps to is one of the Firestone locations when I need shop to work on them. I have an ongoing working relationship with them, and the only mechanic I allow to work on my Jeeps is a Jeep guy himself ..... old school factory trained.
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Old 09-18-2016, 08:45 PM
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Originally Posted by harcosparky View Post
LESSON LEARNED ---- ALWAYS inspect any work done at time you pick up the vehicle. Not " a couple of months later ".

I hope Firestone helps you out ... and they might.

I have several garages in my area, and there are two Firestone locations.

The only place I take my jeeps to is one of the Firestone locations when I need shop to work on them. I have an ongoing working relationship with them, and the only mechanic I allow to work on my Jeeps is a Jeep guy himself ..... old school factory trained.
Yeah, I always check the work that was accomplished. So when I got it back I checked to ensure the steering was aligned properly along with the general alignment. I didn't have a reason to check the TREs, really.

But I get what you're saying.

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