Originally Posted by lmdshadow
So I get ready to place an order for the Diver Down seat covers in Black and for the VersaHitch. Before doing so, I entered the online chat with Kevin to verify both items were in stock. He assured me that both were in stock, but that I would need to place my order by phone in order to get the forum discount. I immediately picked up the phone and called Quadratech. I didn't catch the name of the guy I spoke to on the phone, but he claimed the seat covers were not in stock. I'm having a hard time understanding how 2 different people with the same company can have 2 different answers less than 2 minutes apart. I didn't end up placing an order, and in fact, just hung up the phone. Now how can a consumer trust a company with their banking info if you can't even believe them when they tell you they have a product in stock or not? Anyone else run into issues like this when dealing with Quadratech?
The two part numbers you provided Kevin in chat are in stock:
Seat covers: 14167 2021 07
VersaHitch: 12015 1002 07
This is also reflected on our website:
I can confirm that these are in stock per my inventory management system.
I am not sure with whom you spoke on the phone, but I do apologize that they provided conflicting information.
For a discounted quote you can go about it 3 ways:
1) PM me with your first & last name, address, zip and the part numbers you would like to order. I'll reply back with a discounted quote if applicable. This takes 1-2 business days (or less) on average depending on PM volume.
2) E-mail my sales rep Rob at: [email protected]
Tell him you're a Forum user and would like a discounted quote. He'll get that going for you. He typically responds within hours if it's Mon-Fri 8am-5pm Eastern.
3) Call my sales line at 1-800-745-2348. Tell them you're a Forum user and would like to place an order with your Forum discount. Their hours are Mon-Thurs 8am-Midnight, Friday 8am-9pm, Saturday 9am-5pm.
Whichever you prefer works for us.
Originally Posted by Socaljk
I'm not 100% but I don't think they charge your card until the product comes in. I'm not worried about the money as much as I am having the product for summer.
You are correct, we do not charge until parts ship out unless you use PayPal of course. If you can PM me your order # I can check with my Purchasing team for a proper ETA.
Thanks & have a great day!