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Old 05-02-2017, 08:32 PM
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Question Kentrol 80703 issues

Quadratec,

I received the Kentrol 80703 on 03/24/17. I sent you a private message on 04/03/17 of my issues, with no response back. I email you on 04/25/17 of my issues and I get a email back that you do not see an issue. Now onto my third attempt....Onto the pictures.....

First issue: PVC jacket exposing the wires. There is a reason for the exterior PVC jacket!




Second issue: Bad LED lights



Still can't see the bad LED lights? Here you go.....



Do you still not see my issues?

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Old 05-02-2017, 09:57 PM   #2
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Did you try contacting Kentrol directly? I emailed them after doing the warranty registration through the website and received a response quickly. Just a heads up though, new light will look the same. I will probably install the new one once the current light completely fails.

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Old 05-11-2017, 09:26 AM   #3
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Hi Justin,

Sorry to see this. Has this been resolved? If not, please PM me and I will take care of it.

Thanks!

-Rick
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Old 05-15-2017, 08:17 AM
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Quote:
Originally Posted by FloppyEar View Post
Did you try contacting Kentrol directly? I emailed them after doing the warranty registration through the website and received a response quickly. Just a heads up though, new light will look the same. I will probably install the new one once the current light completely fails.
FloppyEar, Great advise, about contacting them! But my new LED if different.

Quote:
Originally Posted by Quadratec View Post
Hi Justin,

Sorry to see this. Has this been resolved? If not, please PM me and I will take care of it.

Thanks!

-Rick
I PM'ed you a month ago with my issue and received no response until now. Why would I PM you again?

This issue has been resolved by Kentrol. NOT Quadratrec! Kentrol responded to my email within 24 hrs and I had my new LED light within a week.

Quadratrec customer service on issues you have with products you buy from them


Kentrol customer service
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Old 06-21-2017, 02:30 PM   #5
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Kentrol customer service
We try

And your LED is different because it is now a better quality light.
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