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Old 04-12-2017, 06:56 PM
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Smile Quadratec is the best!

As I'm sure any forum member knows by now, Quadratec is by far the best online vendor for all things Jeep. I only wanted to make this thread to reaffirm this belief, and share my own story about how helpful the Quadratec team was for me. I have the Quadratec all-weather mats in my 2008 JKU, and ordered them the same day my family purchased the Jeep. The front mats have been nothing but great, however during the course of its 9-year life the cargo mat developed a tear which made it no longer able to hold water. I regularly put wet clothes into the cargo area after mountain biking, so I need the mat to contain water. Although my mat was nearly a decade old, I reached out to Quadratec regarding the lifetime guarantee. Rick PM'd me back almost immediately and asked for my address to send the new mat. Not only that, but he sent me a prepaid shipping label to send the faulty mat back! The new mat came in 2 days and already I can tell the new mats are built with a more durable rubber. I have been so busy with school I forgot to ship the faulty mat back until after the shipping label expired, and PM'd Quadratec again to ask for the return address to send it to (since this was my fault, I was going to pay shipping on the way back). Steve replied to me and sent a new prepaid shipping label! These guys really went above and beyond and reminded my why I'm a Quadratec customer. Quadratec really made my day. Hopefully when I'm out of school and have more disposable income I can give them my business more regularly! Thanks again to Steve and Rick, you guys are the real deal!

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Old 04-12-2017, 09:47 PM   #2
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Wow.. that's good to hear. For us people who have bad eyes, I would implore that you throw a return in that wall of text every so often. Its daunting.
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Old 04-14-2017, 05:51 PM   #3
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Quote:
Originally Posted by chrisclifford View Post
As I'm sure any forum member knows by now, Quadratec is by far the best online vendor for all things Jeep. I only wanted to make this thread to reaffirm this belief, and share my own story about how helpful the Quadratec team was for me. I have the Quadratec all-weather mats in my 2008 JKU, and ordered them the same day my family purchased the Jeep. The front mats have been nothing but great, however during the course of its 9-year life the cargo mat developed a tear which made it no longer able to hold water. I regularly put wet clothes into the cargo area after mountain biking, so I need the mat to contain water. Although my mat was nearly a decade old, I reached out to Quadratec regarding the lifetime guarantee. Rick PM'd me back almost immediately and asked for my address to send the new mat. Not only that, but he sent me a prepaid shipping label to send the faulty mat back! The new mat came in 2 days and already I can tell the new mats are built with a more durable rubber. I have been so busy with school I forgot to ship the faulty mat back until after the shipping label expired, and PM'd Quadratec again to ask for the return address to send it to (since this was my fault, I was going to pay shipping on the way back). Steve replied to me and sent a new prepaid shipping label! These guys really went above and beyond and reminded my why I'm a Quadratec customer. Quadratec really made my day. Hopefully when I'm out of school and have more disposable income I can give them my business more regularly! Thanks again to Steve and Rick, you guys are the real deal!
Can't thank you enough for the kind words! More importantly I'm very happy we were able to get you taken care of! Really means a lot to us when we can make things right for you guys here!

I'll make sure Rick see's this when he gets back, I'm sure he'll personally thank you also!

Again, I can't thank you enough! Enjoy your holiday weekend!

- Steve
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