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Old 03-21-2017, 04:47 PM
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Jeeper
 
Join Date: Apr 2009
Posts: 368
Still No Response

I recently placed a larger order with your company. There were issues with the carpet and rocker covers I won't go into as it's now resolved after multiple calls and e-mails. I still have no response from anyone at Quadratec around issues with the front and rear Warn bumpers and tire carrier received from you. I even received an e-mail from Keith this past Friday with his direct contact information after we spoke.

I've now e-mailed Stu on 3/9, 3/13 and Keith on 3/18 and 3/21. This included photos requested. I even left voicemails yesterday. The only reason I'm still trying to resolve this is because Warn is telling me I need to go through where I purchased the product.

Why is no one getting back to me after 4 e-mails and voicemails? I've sent pictures of the product - it's not fair to customers to spend thousands of dollars and then have radio silence.

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Old 03-24-2017, 01:00 PM   #2
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Join Date: Oct 2010
Location: West Chester, PA
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Hi there. I have e-mailed both reps to obtain updates. Stu is stating he has not received the photos. Our system does have an inbound limitation on file size. I usually recommend sending 1 photo at a time. I requested Keith contact you right away.

Sorry for the delay in response.

-Rick
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