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Old 11-11-2017, 12:15 PM
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Venting - wrong headlight received

Sorry all, just need to bitch somewhere. I ordered a set of Mopar LED headlights from Quadratec about 3 weeks ago. They arrived separately, with one arriving Wednesday, and the other Thursday. So Wed. night I went ahead and installed one side as I had some spare time. Saturday AM I had a little time as well, so went to install the other.

Now in fairness, I should have unboxed first, but I went ahead and pulled the old headlight and plastic snap ring (which had a tab break). Then unboxed the new headlight, only to find that they sent me two driver-side lights. Unfortunately their customer service is closed today, so I'll have to wait until Monday to see if they have a passenger side light in stock, or if I'll have to wait 2-4 weeks to get it back on the road.

Both lights clearly had LH stickers on the back. I get that they probably didn't even look and trusted Mopar, but the point is that I ordered it from Quadratec, not Mopar, so my expectation is that they ensure they're sending the right parts.

Oh well. I know Quad will do what they can to make it right, just sucks because it's at least a few days, and perhaps a few weeks more, that I can't drive the Jeep.

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Old 11-11-2017, 01:12 PM   #2
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Uh, I'm pretty sure they both say LH because it is for a Left Hand Drive Vehicle. You have the right headlights.

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Old 11-11-2017, 01:37 PM
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Originally Posted by TRICKsystems View Post
Uh, I'm pretty sure they both say LH because it is for a Left Hand Drive Vehicle. You have the right headlights.
You'd be incorrect. These LED lights replace the entire housing, and have different mounting patterns that snap into the plastic studs. Since the headlight adjuster is on the outside edge of each headlight, the same light would not work for both sides.

Here is a photo of them. Notice they're mirror images of each other, not exact copies.



And while the headlights both say LH, one box says LH, the other, RH. They're also sold as Left, Right, and Pair on quadratec, rather than just as a headlight in which you order the quantity.

Left hand drive vs right hand shouldn't change the headlights themselves either, only the angle at which they point.
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Old 11-11-2017, 02:56 PM   #4
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quadratec is on the forum, contact rick and he'll set you up.
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Old 11-11-2017, 05:56 PM   #5
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Old 11-13-2017, 03:38 PM   #6
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Quote:
Originally Posted by siggyfreud View Post
Sorry all, just need to bitch somewhere. I ordered a set of Mopar LED headlights from Quadratec about 3 weeks ago. They arrived separately, with one arriving Wednesday, and the other Thursday. So Wed. night I went ahead and installed one side as I had some spare time. Saturday AM I had a little time as well, so went to install the other.

Now in fairness, I should have unboxed first, but I went ahead and pulled the old headlight and plastic snap ring (which had a tab break). Then unboxed the new headlight, only to find that they sent me two driver-side lights. Unfortunately their customer service is closed today, so I'll have to wait until Monday to see if they have a passenger side light in stock, or if I'll have to wait 2-4 weeks to get it back on the road.

Both lights clearly had LH stickers on the back. I get that they probably didn't even look and trusted Mopar, but the point is that I ordered it from Quadratec, not Mopar, so my expectation is that they ensure they're sending the right parts.

Oh well. I know Quad will do what they can to make it right, just sucks because it's at least a few days, and perhaps a few weeks more, that I can't drive the Jeep.
Hey Dylan,

Sorry to see this! I see you literally just spoke with Justin 2 minutes ago. He has the new order for the RH side shipping out and a prepaid label for the duplicate LH being e-mailed to you. The replacement will ship tomorrow - you will see it on Wednesday.

If I can help with anything, please let me know.

Thanks!

-Rick
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Old 11-16-2017, 01:14 PM
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Originally Posted by Quadratec View Post
Hey Dylan,

Sorry to see this! I see you literally just spoke with Justin 2 minutes ago. He has the new order for the RH side shipping out and a prepaid label for the duplicate LH being e-mailed to you. The replacement will ship tomorrow - you will see it on Wednesday.

If I can help with anything, please let me know.

Thanks!

-Rick
Thanks Rick,

Received it yesterday. Justin was super helpful though at the time he wasn't sure there was any in stock, so I'm super thankful that you did have one and were able to send it so quickly.
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