What's Up With Quadretec? - Jeep Wrangler Forum
Jeep Wrangler Forum

Go Back   Jeep Wrangler Forum > Vendors > Quadratec Inc.

Join Wrangler Forum Today


Like Tree2Likes
  • 1 Post By aggrex
  • 1 Post By Quadratec
Reply
 
Thread Tools

Please support our sponsors and let them know you heard about them on WranglerForum.com
Old 08-31-2019, 08:43 PM
Thread Starter
  #1
Newb
 
Join Date: Jul 2018
Posts: 10
What's Up With Quadretec?

Recently ordered a Black Horse brush guard and hood protector. The brush guard was delivered 2 days ago and came complete with a dent in the top crossover pipe. I sent a note and pics to customer support and have yet to hear anything back. The hood protector was delivered today and has obviously been repackaged from a return. There were no alcohol or primer pads included and the part is scratched. I've started a return on that. No packaging was damaged on either item so it's not the shipper's fault.

Obviously I'm not going to install these defective parts on our new to us JK. I also don't think it's right for me to have to pay to send this stuff back. I'll wait a bit to see what Quadratec wants to do but am hoping they replace this stuff with new undamaged items ASAP. If not, a chargeback might be an option.

I hate to be a jerk about things like this but paid good money for new undamaged parts delivered to my door. Anyone else having problems with Quadratec lately??

Woodsy1 is offline   Quote
Old 08-31-2019, 08:54 PM   #2
Jeeper
 
Lemotan's Avatar
 
Join Date: Mar 2019
Location: California
Posts: 517
I ordered recently a OEM tailgate vent for my JK and it arrived in time but without original package and the part doest look new, it has all sort of dings and scratches. Im not returning, its a $7.99 part and $5 something delivery fee. But it doesn't look right to me either.

Lemotan is online now   Quote
Old 08-31-2019, 09:09 PM   #3
Jeeper
 
aggrex's Avatar
 
Join Date: Jul 2016
Location: DE
Posts: 1,224
Quadratec.com is one of my go-to websites for jeep accessories. They have been reliable, responsive and the discount helps spread the jeep bucks. Holiday weekend may delay immediate service but contact them for assistance the next business day(s).
Quadratec likes this.
aggrex is offline   Quote
Sponsored Links
Advertisement
 
Old 08-31-2019, 10:09 PM   #4
Jeeper
 
Lemotan's Avatar
 
Join Date: Mar 2019
Location: California
Posts: 517
Quote:
Originally Posted by aggrex View Post
Quadratec.com is one of my go-to websites for jeep accessories. They have been reliable, responsive and the discount helps spread the jeep bucks. Holiday weekend may delay immediate service but contact them for assistance the next business day(s).
I placed only 2 orders with them:
First one - very happy, new part -everything as described.
Second order - more of "eBay stile" delivery, functional part but slightly used, no oem package.
But whatever, part price is low enough, not worth the hassle to return.
Lemotan is online now   Quote
Old 09-10-2019, 07:58 PM
Thread Starter
  #5
Newb
 
Join Date: Jul 2018
Posts: 10
Update: hood guard was returned and refunded without issue but I have yet to hear squat about the brush guard. QT shows that "something" has been shipped but I have no idea what it is. Replacement brush guard?? Who knows at this point?? Should have started a return on it from the beginning but thought I'd give em a chance to replace part of it instead of the entire thing. Lesson learned, I guess.
Woodsy1 is offline   Quote
Old 09-10-2019, 08:07 PM   #6
Jeeper
 
ibikee's Avatar
 
Join Date: Sep 2015
Location: South of Nashville Tn
Posts: 669
I’ve ordered from them since 2005. They’ve only gotten one order wrong, sent a softtop knuckle instead of an oil filter. They always beat others prices, and get parts to me in three days. I like em. Seems like they would sell used parts like that at a discount or return item. They’ll make it right if you call them. Just human error in a rushed world.
__________________
2015 2dr Sport. Rubicon springs and shocks take offs for 1 1/2 inch lift. Auto. Regeared Yukon 4:11, 33" duratracs
2004 Rubicon. OME 2.5” lift. 1” body lift. 33” MTs.
ibikee is offline   Quote
Old 09-12-2019, 12:16 AM   #7
Supporting Member

5-Year WF Supporting Member
 
87_WhyJay's Avatar
 
Join Date: Oct 2011
Location: Mobile, Homeless, looking,
Posts: 722
I agree... Waz UP??

After 100's of orders since 1999, they botched my last order also. TOTALLY sent the wrong thing. When I saw the wrong thing, I refused to accept it from Brown and told him to return it to sender. Q-Tec over-nighted the right thing as soon as I called and told them what had happened. Then they botched sending the right thing and sent two. OH WELL. I agree, WAZZ UP with them??
__________________
2018 JKUR Recon-Bright White/black
2018 JKR Recon-Granite Crystal Gray
2014 JKUR Bright White/Black (bought new Oct '13 TRADED IN July 2018)
1987 YJ Brown/Tan (bought 1999-sold 2018 for $8500)
1954 Willys Wagon (bought 1982, gave to father-in-law 1984)

Jeeps are BUILT, not bought!!
87_WhyJay is online now   Quote
Old 09-12-2019, 02:22 PM   #8
Sponsoring Vendor
 
Quadratec's Avatar
 
Join Date: Oct 2010
Location: West Chester, PA
Posts: 2,447
Quote:
Originally Posted by Woodsy1 View Post
Update: hood guard was returned and refunded without issue but I have yet to hear squat about the brush guard. QT shows that "something" has been shipped but I have no idea what it is. Replacement brush guard?? Who knows at this point?? Should have started a return on it from the beginning but thought I'd give em a chance to replace part of it instead of the entire thing. Lesson learned, I guess.

Hey there,

I am very sorry to see this and I do sincerely apologize for how the package was delivered. I would be happy to look into this further and see what was sent out. Can you please PM me with the order number and I would be happy to take care of this for you. I apologize for the delay here as I was out of the office.

Thank you,
Hailey
__________________

We Price Match, PM us for a quote
Forum Member Discounts

Active Hours: 9am-5pm EST Monday - Friday
Wrangler Parts • Wrangler Wheels • Wrangler Tires • Wrangler Lift Kits • Wrangler Bumpers • Wrangler Soft Tops
Quadratec is offline   Quote
Old 09-12-2019, 02:27 PM   #9
Sponsoring Vendor
 
Quadratec's Avatar
 
Join Date: Oct 2010
Location: West Chester, PA
Posts: 2,447
Quote:
Originally Posted by Lemotan View Post
I ordered recently a OEM tailgate vent for my JK and it arrived in time but without original package and the part doest look new, it has all sort of dings and scratches. Im not returning, its a $7.99 part and $5 something delivery fee. But it doesn't look right to me either.
Hey Lemotan,

I am very sorry to see this. I would be happy to take care of this for you can you please send me a PM with your order number for this item? If you do not have the order number can you please provide your name and address so I can look up your account?

Thank you,
Hailey
Lemotan likes this.
__________________

We Price Match, PM us for a quote
Forum Member Discounts

Active Hours: 9am-5pm EST Monday - Friday
Wrangler Parts • Wrangler Wheels • Wrangler Tires • Wrangler Lift Kits • Wrangler Bumpers • Wrangler Soft Tops
Quadratec is offline   Quote
Old 09-12-2019, 08:41 PM   #10
Supporting Member

5-Year WF Supporting Member
 
87_WhyJay's Avatar
 
Join Date: Oct 2011
Location: Mobile, Homeless, looking,
Posts: 722
Quadratec, You might have a problem in your warehouse section. I know that the work force is becoming less and less QUALITY workers, but ultimately, it's your job to make sure those No-Load, Lazy, give me 8 hrs pay for 1 hr. work type of workers don't stay in your employment any longer than they have to to be ID'ed and replaced with caring workers. I for one, am going to keep using you for my primary supplier, but if this continues, I will go to Morris 4x4 and you will be my back up. Like I say, Since 1999, then all of a sudden. Hmmmm. Find that problem worker and dump em.

__________________
2018 JKUR Recon-Bright White/black
2018 JKR Recon-Granite Crystal Gray
2014 JKUR Bright White/Black (bought new Oct '13 TRADED IN July 2018)
1987 YJ Brown/Tan (bought 1999-sold 2018 for $8500)
1954 Willys Wagon (bought 1982, gave to father-in-law 1984)

Jeeps are BUILT, not bought!!
87_WhyJay is online now   Quote
Reply

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off






All times are GMT -5. The time now is 01:35 PM.


Powered by vBulletin® Version 3.8.8
Copyright ©2000 - 2019, vBulletin Solutions, Inc.
Search Engine Optimization by vBSEO 3.6.1
User Alert System provided by Advanced User Tagging v3.1.0 (Pro) - vBulletin Mods & Addons Copyright © 2019 DragonByte Technologies Ltd.
vBulletin Security provided by vBSecurity v2.2.2 (Pro) - vBulletin Mods & Addons Copyright © 2019 DragonByte Technologies Ltd.

Jeep®, Wrangler, Liberty, Wagoneer, Cherokee, and Grand Cherokee are copyrighted and trademarked to Chrysler Motors LLC.
Wranglerforum.com is not in any way associated with the Chrysler Motors LLC