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Old 03-22-2019, 01:39 PM
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Dealers that "Don't know"....?

I'm sure You (if you are reading this thread) have had that experience.

You read of a rampant or possibly just well known issue here on WF.

So, one day your Jeep starts misbehaving and low and behold there are threads and posts of people having the same exact problem.
You "feel" better because now you know you aren't the only one - That's good....Right?
You're not nuts despite what your Wife says.

If others are having it then this should be easy so you pick up the phone and call your trusty dusty dealer service dpt.
Hold.

"Hello"

"Hey there, I'm having what appears to be a well known issue with my Jeep"

"Ok what's that??

Blah blah blah and then it blah blah blah...... Right? Easy Fix?

"Never heard of that. We can make you an appointment for 4 a.m. 3 1/2 weeks from now and maybe we can get it to do it in a half a mile but more than likely we're gonna say It's a Jeep thing, we couldn't duplicate it and maybe offer you some poison so you can just end your misery sooner than later. You want 0400 or 0415?"

My Jeep's wandering steering is either getting worse or I woke up and just noticed it or maybe I am nuts. I dunno. BUT my dealer says they have never heard of any issues with steering. They are going to "check to see everything is tight and torqued" a couple weeks from now.

I drive 80 miles a day on route 80 amidst 18 wheelers that usually run 70-80 mph and it is "exciting" not knowing IF my Jeep is going to track straight. I constantly feel like I am in a 25mph cross wind.

So, life as a Jeep dealer service department
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Life as a Jeep owner "If" you have an issue.
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Old 03-22-2019, 01:54 PM   #2
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Yep,, perfect.
I have been to several dealers and the oil cooler leak, no problem. Radiators never leak. There are just no known issues with the Wrangler. LOL. They must go to training to learn this crap. If you have a problem you are the first one so we have to spend many hours and your $$$$ just to figure out what it is, even if you tell me what it is. Not fixing the problem is job security. There are some good ones, but they seem to be few.

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Old 03-22-2019, 02:09 PM   #3
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As crappy as it is, you probably need to spend the time to find a service bulletin pertaining to your issue and go in with that.
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Old 03-22-2019, 02:18 PM   #4
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Quote:
Originally Posted by RubiconSS View Post
I'm sure You (if you are reading this thread) have had that experience.

You read of a rampant or possibly just well known issue here on WF.

So, one day your Jeep starts misbehaving and low and behold there are threads and posts of people having the same exact problem.
You "feel" better because now you know you aren't the only one - That's good....Right?
You're not nuts despite what your Wife says.

If others are having it then this should be easy so you pick up the phone and call your trusty dusty dealer service dpt.
Hold.

"Hello"

"Hey there, I'm having what appears to be a well known issue with my Jeep"

"Ok what's that??

Blah blah blah and then it blah blah blah...... Right? Easy Fix?

"Never heard of that. We can make you an appointment for 4 a.m. 3 1/2 weeks from now and maybe we can get it to do it in a half a mile but more than likely we're gonna say It's a Jeep thing, we couldn't duplicate it and maybe offer you some poison so you can just end your misery sooner than later. You want 0400 or 0415?"

My Jeep's wandering steering is either getting worse or I woke up and just noticed it or maybe I am nuts. I dunno. BUT my dealer says they have never heard of any issues with steering. They are going to "check to see everything is tight and torqued" a couple weeks from now.

I drive 80 miles a day on route 80 amidst 18 wheelers that usually run 70-80 mph and it is "exciting" not knowing IF my Jeep is going to track straight. I constantly feel like I am in a 25mph cross wind.

So, life as a Jeep dealer service department
Attachment 4136903

Life as a Jeep owner "If" you have an issue.
Attachment 4136907
Good Luck RubiconSS - I am sure JeepCares will chime in here any minute and say they are "very sorry you are having this issue" and "they understand this must be frustrating for you" and to "please send them a PRIVATE MESSAGE" if you want them to tell you they will help you and then not do anything at all for you. How am I doing?
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Old 03-22-2019, 02:20 PM   #5
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the thing is they don't care.....manufacturer doesn't care...dealer doesn't care....if they did how come so many carry over problems from the JK to the jl....not to mention the newly introduced jl problems.....
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Old 03-22-2019, 02:38 PM   #6
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a guy I work with told me his wife usually diagnoses all of their car problems. she used to work in the service department for a Toyota stealership. he said she would know 90% of the time what the problem was by someone's description. but, all she could say is we will have to schedule an appointment to take a look. never, ever let the caller know you know what is going on.
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Old 03-22-2019, 03:02 PM   #7
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My only advice for this is to leverage the power of google.
I know there are a ton of 'review' apps out there.. but there is something about google specifically that just works.

Search the dealership in google and write an unfavorable review.
I have done this twice now and received a call from the dealer within an hour after writing my negative review asking how they can make it right.
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Old 03-22-2019, 04:32 PM   #8
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Maybe they don't check email?
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Old 03-22-2019, 04:38 PM   #9
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This ^
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Old 03-22-2019, 04:42 PM   #10
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Maybe they don't check email?
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Old 03-22-2019, 05:55 PM
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maybe they don't check email?
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Old 03-22-2019, 09:22 PM   #12
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Hey is there a FCA Star Online Publication that addresses the rear window defrost wire disconnecting from the window?


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Old 03-23-2019, 10:37 AM   #13
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My only advice for this is to leverage the power of google.
I know there are a ton of 'review' apps out there.. but there is something about google specifically that just works.

Search the dealership in google and write an unfavorable review.
I have done this twice now and received a call from the dealer within an hour after writing my negative review asking how they can make it right.
^^ This is why I don't trust online reviews. People so quick to jump online and talk crap...some have never been to the establishment and just do it for "points" others do this ^^ and then no one can tell what is fact or fiction.
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Old 03-23-2019, 10:42 AM   #14
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a guy I work with told me his wife usually diagnoses all of their car problems. she used to work in the service department for a Toyota stealership. he said she would know 90% of the time what the problem was by someone's description. but, all she could say is we will have to schedule an appointment to take a look. never, ever let the caller know you know what is going on.
+1

Because you don't know what's wrong with the vehicle, you know what the person on the phone told you. If they've been doing research on the internet, of course the phrases they're giving you on the phone are going to lead exactly to the diagnosis they want. And if the customer has it in his head that he needs a new radiator/module/adapter, and you agreed over the phone that it needed it, you're evil if the real problem doesn't call for replacing that exact part for free under warranty. Everyone in Service has stories of people angling for the response "sure, it's covered and we have the parts, bring it in" while failing to mention some blatant facts like mods, collision damage or DIY maintenance done badly. The new ones get told those stories to show them what to watch out for.

Even when everyone knows what's going on, the tech isn't going to do a repair based on the writer's over the phone diagnosis. Steering issues aren't something that can be fixed in a quick visit; there are too many parts and possible problems involved. And now that the JL is out, service departments are really gun shy when it comes to steering issues. In the end the tech has to present a part to Chrysler and say "here's your faulty part" and if that exact part isn't exactly wrong in the exact way he says, the store doesn't get paid and your problem probably still hasn't been fixed.

They're trying to avoid creating problems. It sucks when that keeps them from fixing them.
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Old 03-23-2019, 10:55 AM   #15
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This is one of the many features of a Forum, free speech ! Yes there are dealerships, IRFs and garages that Don't Know. Maybe they never encountered the described issue one is experiencing. Many DO READ EMAILS, TSBs, ATTEND TRAINING, AND MORE. It is unfortunate that many don't. Service advisors are trained to gather the facts NOT diagnose - that is the technician's responsibility. I am fortunate in that the dealer that services my JEEPS does train his techs, has OnLine Tech equipment available on every other techs work station and Techs that have a desire to DIRTFT!
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Old 03-23-2019, 01:20 PM   #16
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It's hard to avoid TSBs and other nastygrams. Even if the tech doesn't check, a lot of them are linked into the parts catalog and others pop up when checking parts availability. But 99% of them don't say what to replace, they tell what to look for or give a change to the labor op.

If you decide you want a new track bar, pay for it. If you want it done under waranty you need to let them jump through the hoops that Chrysler makes them jump through. Either way, that track bar is restricted so the dealership may not even be able to order one for a while.
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Old 03-23-2019, 02:19 PM   #17
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a guy I work with told me his wife usually diagnoses all of their car problems. she used to work in the service department for a Toyota stealership. he said she would know 90% of the time what the problem was by someone's description. but, all she could say is we will have to schedule an appointment to take a look. never, ever let the caller know you know what is going on.
Correct!! They have to get the vehicle into the shop to make money. They downplay everything and occasionally play stupid, after all how else can they charge for diagnostics?
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Old 03-23-2019, 02:46 PM   #18
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Correct!! They have to get the vehicle into the shop to make money. They downplay everything and occasionally play stupid, after all how else can they charge for diagnostics?
If you're confident in your diag, just tell the writer what you want and don't ask for confirmation. After you pay for the job you can figure out on the way home if you were right. But if you want it written up as anything more than "installed part per customer request" then you need them to do the diag.
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Old 03-23-2019, 05:20 PM   #19
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If you're confident in your diag, just tell the writer what you want and don't ask for confirmation. After you pay for the job you can figure out on the way home if you were right. But if you want it written up as anything more than "installed part per customer request" then you need them to do the diag.
I'm usually very confident my diagnostics, if not I'll recruit a good friend. Then I'll do the work myself. OTOH while under warranty they can do the diagnostics.

I worked a 5 different dealerships over the years and have friends who still work in dealerships. I learned exactly how they operate. There are some good honest dealerships, but around these parts most are crooks.
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Old 03-23-2019, 11:35 PM   #20
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I was a back yard mechanic years ago. But now with all the sensors and electronic stuff I am really lost. If it doesn't start it's a paperweight to me. Back in the day if you needed to correct the spedo you changed a gear. Now it's a Pro Cal. I have no idea where the spark plugs are. It runs,, that's good.
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Old 03-24-2019, 05:02 AM   #21
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Hey is there a FCA Star Online Publication that addresses the rear window defrost wire disconnecting from the window?


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It happens to many.
MOPAR usually says to replace the rear glass.
There are repair kits out there if you search.
I've used the one from https://www.frostfighter.com/catalog.htm
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Old 03-25-2019, 10:05 AM   #22
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Well as far as dealerships go I usually try to avoid them as much as I can, but so far I have only had good experiences with the dealer near my work (more of a service dept, not sales) been able to walk in and get what I wanted with minimal to no fuss (most fuss I had was trying to decide which bank card to use and having to wait for the part to arrive over night) anyways I just scheduled my warranty/recall service for the air bag with them so we will see how this plays out!
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Old 03-25-2019, 11:15 AM   #23
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^^ This is why I don't trust online reviews. People so quick to jump online and talk crap...some have never been to the establishment and just do it for "points" others do this ^^ and then no one can tell what is fact or fiction.

I think you are twisting my words here. I have never written a negative google review unless the service dept. has screwed something up somehow at my local dealership. You make it sound like i jump online and 'talk crap' about some random dealership which is completely untrue. Also I don't do this for 'points' or whatever you are talking about. I was simply offering advice that has worked for me in the past so that it may help others.
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Old 03-26-2019, 07:41 AM   #24
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I think it is harder to find a dealership that actually knows their product than it is to find one that doesn't. It seems like most of them I have gone to, are utterly clueless. I went to a local dealership about 3 weeks ago. I go in and tell them exactly what I am interested in. I then proceed to ask questions about the engine options, packages, etc. I take two JL's for test drives one with the new turbo and one with the 3.6L. He was really excited about the radio and fluff like the doors coming off, etc. I tell him I do not care about the radio, I listen to AM most of the time anyways, so I ask about a few issues I have read about on this site to see if he has had any come in with similar problems. Seeing the guy looked confused, he eventually sighs and says, "I really don't know much about cars, I really just like people." I gave him credit for at least being honest about it.
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Old 03-26-2019, 08:35 AM   #25
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maybe offer you some poison so you can just end your misery sooner than later. You want 0400 or 0415?"
Is the poison covered under warranty?
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Old 03-26-2019, 10:10 AM   #26
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Originally Posted by RubiconSS View Post
I'm sure You (if you are reading this thread) have had that experience.

You read of a rampant or possibly just well known issue here on WF.

So, one day your Jeep starts misbehaving and low and behold there are threads and posts of people having the same exact problem.
You "feel" better because now you know you aren't the only one - That's good....Right?
You're not nuts despite what your Wife says.

If others are having it then this should be easy so you pick up the phone and call your trusty dusty dealer service dpt.
Hold.

"Hello"

"Hey there, I'm having what appears to be a well known issue with my Jeep"

"Ok what's that??

Blah blah blah and then it blah blah blah...... Right? Easy Fix?

"Never heard of that. We can make you an appointment for 4 a.m. 3 1/2 weeks from now and maybe we can get it to do it in a half a mile but more than likely we're gonna say It's a Jeep thing, we couldn't duplicate it and maybe offer you some poison so you can just end your misery sooner than later. You want 0400 or 0415?"

My Jeep's wandering steering is either getting worse or I woke up and just noticed it or maybe I am nuts. I dunno. BUT my dealer says they have never heard of any issues with steering. They are going to "check to see everything is tight and torqued" a couple weeks from now.

I drive 80 miles a day on route 80 amidst 18 wheelers that usually run 70-80 mph and it is "exciting" not knowing IF my Jeep is going to track straight. I constantly feel like I am in a 25mph cross wind.

So, life as a Jeep dealer service department
Attachment 4136903

Life as a Jeep owner "If" you have an issue.
Attachment 4136907
It seems that Jeep sales, at least where I live where there are four, only sell Jeeps like the cars they sell. None of the sales personnel have a clue sboug the capabilities of Wranglers much less how to service them. This is sad as they all carry a large inventory of Wranglers and should have trained personnel. I am hesitant to bring my vehicle in for even oil changes.
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Old 03-26-2019, 10:29 AM   #27
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Are the salesmen the ones wrenching?
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Old 03-26-2019, 11:07 AM   #28
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Rubi, you still zig zagging down the highway?
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Old 03-26-2019, 11:15 AM
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Rubi, you still zig zagging down the highway?
Yes. Appointment is next week to go through the motions.

The Jeep is a Great rig and will be better when this relatively minor issue gets resolved and I will make sure it does.
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Old 03-26-2019, 11:42 AM   #30
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I am sure they will get it figured out Rubi. I test drove a new F150 the other day and told the salesman it needed aligned because it was pulling to the right.

Salesman told me the truck has all of these electronic steering gizmos to keep you in your lane and the truck was learning my driving habits.

I guess we won't have to worry about steering our vehicles in a few years.

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