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Old 07-19-2019, 08:15 PM   #31
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Originally Posted by TDUFF View Post
I just ordered and replaced my Pittman-side of the Steer Smarts drag link a week ago and they sent me some new decorative covers (that would replace your rusted component - one for each end of the DL since they are different sizes) with o-rings. I didn't use them though.



Call them and tell them your story. They may send you a set. They have always done right by me when I have called them.
Not decorative covers, they are called cap caps, and they come with a rubber gasket. When installed, it keeps moisture out of that area, and no surface rust will occur. They are sent with every tie rod and draglink, and are sent in replacement ends as well.

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While I know some people have had great customer experiences with SteerSmart, I also know of people who have had bad experiences with them. I like some of their products, but some of their hype around their products is misleading (sometime verging on down right dishonest). While they do make some things I like, I am reluctant to buy anything else from them. There are too many other companies that do a better job, and I will choose to support them instead. Everyone is free to make their own choices, that is my choice.
I'd like to know what you consider being dishonest? We are a small group working hard to keep our customers satisfied; hence me being on here at 9pm on a Friday night after hearing about an upset customer.

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That's too bad that you had to go through that DJS. Let me ask you.. Did you call the company that screwed up your axle? Did they get on the phone with you? If for no other reason to tell you "Sorry we messed up" or "forgot to put all the parts in the box here is a set"??? Or did they ignore your concerns completely???


My level of frustration is a combination of things wrapped into one name Steersmart.. A failure at the level of product quality, service and communication. If they don't like being trashed than maybe they should have the common decency to call a paying customer back. Admit their mistake and rectify it... Otherwise they deserve every bit of "Customer dissatisfaction" they create.


Now let's get to the bigger *point*; if you, a couple other guys and a moderator (or two) want to stand up for a company that created this dissension, for what ever reason you may have... please feel free to do so (no one is going to slow me down nor will I get in front of you). Whether you're standing up for the company that took advantage of a brother or just trying to diffuse a situation because you don't have a dog in the fight, I'm going to raise awareness (constructively) until one of two things happen 1) that company creates a solution 2) I let everyone that would consider a product from Steer*not so*smart know that theirs a better option out there IMO.
I'm sorry that you're frustrated, but I can assure you that there is nothing wrong with the part. Yes, there is a little bit of surface rust there, but it will easily come off with a brillo pad or wire brush. In the box there were cap caps included.There is a rubber gasket that comes with them. You remove the zerk, place the rubber gasket on that portion, then put the cap cap over that gasket and then reinstall the zerk fitting. The gasket keeps moisture out of that area, which is uncoated because of our spin-closure process. Those ends are forged and i can assure you there is no issue.

I'm sorry if your phone call got missed. It was not intentional if so. I looked through e-mails and there was nothing there, which would have been another way that we would have known you were having an issue. If you didn't receive cap caps, send me a copy of you invoice to [email protected] and we will send a set out for you on Monday.

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Old 07-19-2019, 09:42 PM
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I'm sorry that you're frustrated, but I can assure you that there is nothing wrong with the part. Yes, there is a little bit of surface rust there, but it will easily come off with a brillo pad or wire brush. In the box there were cap caps included.There is a rubber gasket that comes with them. You remove the zerk, place the rubber gasket on that portion, then put the cap cap over that gasket and then reinstall the zerk fitting. The gasket keeps moisture out of that area, which is uncoated because of our spin-closure process. Those ends are forged and i can assure you there is no issue.

I'm sorry if your phone call got missed. It was not intentional if so. I looked through e-mails and there was nothing there, which would have been another way that we would have known you were having an issue. If you didn't receive cap caps, send me a copy of you invoice to [email protected] and we will send a set out for you on Monday.
SS Andy, Thank you for your quick response. I'll pull the invoice tomorrow and send you the proof of purchase so you can send me the caps that were not in the original package.

Please disregard the FYI in the vendor section. I duplicated my concern there in case someone from your company decided to read that before checking here or the voice mails.

If you need additional proof to my purchase you can also check your call logs from three 1/2 weeks ago. We contacted your company regarding another issue we had with the no drill top mount tapered bolt. I didn't bring that into the discussion because I felt the resolution there was appropriate.. but if my authenticity is in question that may serve a purpose.

Sincerely,

Jeff B.

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Old 07-19-2019, 09:46 PM
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Thread readers..

Thread - I'll update with more information when we come to a resolution.
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Old 07-20-2019, 11:04 AM   #34
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SS Andy, Thank you for your quick response. I'll pull the invoice tomorrow and send you the proof of purchase so you can send me the caps that were not in the original package.

Please disregard the FYI in the vendor section. I duplicated my concern there in case someone from your company decided to read that before checking here or the voice mails.

If you need additional proof to my purchase you can also check your call logs from three 1/2 weeks ago. We contacted your company regarding another issue we had with the no drill top mount tapered bolt. I didn't bring that into the discussion because I felt the resolution there was appropriate.. but if my authenticity is in question that may serve a purpose.

Sincerely,

Jeff B.
Authenticity is not in questions, we require an invoice/proof of purchase for all inquiries such as this, as well as warranty claims, etc.

It is entirely possible that the cap caps were somehow missed when packing your box. Additionally, we have had more than one that didn't realize the cap caps were in the box, or, didn't know what they were for and they got tossed.

Whatever the case, we're not here to take advantage of anyone or ignore people. We are extremely busy and there are only a couple of us handling all of the day to day. Sometimes calls get missed. In the future, a follow up call or an e-mail will make sure that the issue gets resolved. As stated before, when I get in on Monday and get your e-mail with the invoice I'll get cap caps sent out for you.
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Old 07-20-2019, 11:40 AM
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Invoice sent via email.
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Old 07-20-2019, 04:39 PM   #36
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Originally Posted by Yeti_Andy View Post

I'd like to know what you consider being dishonest? We are a small group working hard to keep our customers satisfied; hence me being on here at 9pm on a Friday night after hearing about an upset customer.
Here is an example, quoted from your web page on your new sway bar links.
"You will notice a decrease in body roll and an overall improvement in handling and drivability when adding this kit to your Jeep. "
https://steersmarts.com/collections/...t-2-5-3-5-lift
I suppose they will deliver on those promises if you are using as a baseline no sway bar links. But if you are using as a baseline either the stock sway bar links or other aftermarket sway bar links and you are promising reduced body roll and an overall improvement in handling and drivability by using your sway bar links vs others, well that is in my opinion verging on dishonest. Your sway bar links look cool, and they undoubtedly work. But so do the stock links and other aftermarket links.
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Old 07-21-2019, 02:50 PM
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Authenticity is not in questions, we require an invoice/proof of purchase for all inquiries such as this, as well as warranty claims, etc.

Whatever the case, we're not here to take advantage of anyone or ignore people. We are extremely busy and there are only a couple of us handling all of the day to day. Sometimes calls get missed. In the future, a follow up call or an e-mail will make sure that the issue gets resolved. As stated before, when I get in on Monday and get your e-mail with the invoice I'll get cap caps sent out for you.

First two times I called about the rust and missing caps.

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And a voice mail follow-up when I didn't here back from the company.

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I used the proper ways of communication. I wasn't looking for sales so I shouldn't reach sales via email and I wasn't (at that point) interested in warranty services.

In the future I hope you can find a way to stay busy and at the same time take care of those that give you the opportunity to be busy in the first place.

Good luck,

Jeff B.
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Old 07-21-2019, 11:13 PM   #38
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Here is an example, quoted from your web page on your new sway bar links.
"You will notice a decrease in body roll and an overall improvement in handling and drivability when adding this kit to your Jeep. "
https://steersmarts.com/collections/...t-2-5-3-5-lift
I suppose they will deliver on those promises if you are using as a baseline no sway bar links. But if you are using as a baseline either the stock sway bar links or other aftermarket sway bar links and you are promising reduced body roll and an overall improvement in handling and drivability by using your sway bar links vs others, well that is in my opinion verging on dishonest. Your sway bar links look cool, and they undoubtedly work. But so do the stock links and other aftermarket links.
I'm trying to figure out your statement here....did you go and read the reviews? With all the crappy stock stuff we replace on these things.....it's the sway links you're taking a beef against? The guys running the Currie anti rock seem to love them......also it appears they aren't using moving ball joints rather a bolt and a bushing which would explain the lesser movement and the change in handling and roll....idk...
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Old 07-22-2019, 06:01 AM   #39
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I'm trying to figure out your statement here....did you go and read the reviews? With all the crappy stock stuff we replace on these things.....it's the sway links you're taking a beef against? The guys running the Currie anti rock seem to love them......also it appears they aren't using moving ball joints rather a bolt and a bushing which would explain the lesser movement and the change in handling and roll....idk...
I am simply providing an example as requested. SteerSmart asked for an example, that was an easy example to provide.
They are nice looking sway bar links, and presumably they are the right length for a lifted Jeep. But the claimed benefits are a bit misleading, verging on dishonest.
If you use SteerSmart stuff and are happy with it, great. I use one of their steering attenuators and like what it does. My sister in-law also uses one, and while they have had some serious issues with theirs and received poor support from SS with it, they still run one because if you want a steering attenuator there really aren't any other choices. But they are replacing other SS components with options from other brands when their SS components fail.
Its up to everyone to make their own choices. I am making mine.
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Old 07-22-2019, 08:49 AM   #40
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Invoice sent via email.
The cap caps have been sent out and tracking information has been e-mailed to you.
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Old 07-22-2019, 11:21 AM   #41
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SteerSmart Draglink, anyone...

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I installed the drag link with attenuator and tie rod a couple of years ago (didn't know about the caps, but that's a different topic). The attenuator was damaged by the Hard Rock steel front skid plate; I put a post on the forum as a warning about the interference and Steer Smarts contacted me right away and sent me a new attenuator. I think they probably have updated the instructions about needing to trip that plate as well. I was impressed by their customer service. Just sharing my experience.

Yeah every single company has had an experience or two that someone wasn’t happy. All my experiences including helping me after hours have been great.

And thank you Zenman for posting about skid plate. Saved me lots of issues.
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Old 07-22-2019, 11:35 AM   #42
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Very glad to hear that it helped; that's what this forum is all about. I've learned a ton from all of you on many different topics.
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Old 07-22-2019, 12:06 PM   #43
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Very glad to hear that it helped; that's what this forum is all about. I've learned a ton from all of you on many different topics.

I just wish my contributions to this forum weren’t all my screwups.
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Old 07-22-2019, 02:00 PM   #44
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It sounds like this has been resolved..I hope..

This Thread belongs in the Vendor Forum. So I am going to move it.

The below is from our WF Rules and Guidelines:


Dealer/Vendor and Customer Disputes: This forum is not intended to be a mechanism for people to vent frustrations about vendors or sales from private parties. Please settle your differences with sellers, manufacturers and dealers through the long-established legal or arbitration systems or the Better Business Bureau but not through our community.

@Yeti_Andy @FLEX B . I hope that this issue is resolved, because only you two Gentlemen can make it happen.

So please help us to continue making this a Family Friendly Forum!

Have a great day,

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Old 07-22-2019, 02:23 PM
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It sounds like this has been resolved..I hope..

This Thread belongs in the Vendor Forum. So I am going to move it.

The below is from our WF Rules and Guidelines:


Dealer/Vendor and Customer Disputes: This forum is not intended to be a mechanism for people to vent frustrations about vendors or sales from private parties. Please settle your differences with sellers, manufacturers and dealers through the long-established legal or arbitration systems or the Better Business Bureau but not through our community.

@Yeti_Andy @FLEX B . I hope that this issue is resolved, because only you two Gentlemen can make it happen.

So please help us to continue making this a Family Friendly Forum!

Have a great day,

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I don't consider this resolved, but if you want to make the vendor happy... That has nothing to do with me.
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Old 07-22-2019, 03:08 PM   #46
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I'm just hoping that this gets resolved, but that's between you two.
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Old 07-22-2019, 03:24 PM   #47
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I don't consider this resolved, but if you want to make the vendor happy... That has nothing to do with me.
I thought it was agreed that we would send you the cap caps that were not in the draglink box? You can remove the surface rust from the uncoated portion (result of our spin closure process) with a wire brush, and then you just need to the gasket and caps and you'll be good to go (I sent install instructions with the e-mail this morning).

Was there something else I'm missing that you wanted?
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Old 07-22-2019, 05:24 PM   #48
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If that don't make him happy.....nothing will....
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Old 07-22-2019, 07:04 PM   #49
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I have just noticed that some of my not so positive comments about the Steersmarts steering stabilizer have been deleted.
I got a notification of a post quote from Andy Yeti. "Creative Marketing @ Steer Smarts" but it was deleted with my comments.
Any possibility that someone is deleting non-positive comments about Steersmarts?
NO ACCUSATIONS JUST QUESTIONS....
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Old 07-25-2019, 01:41 PM   #50
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Invoice sent via email.
USPS Tracking shows that the cap caps were delivered this morning. There will be 2 gaskets that are different sizes. The thicker of the two goes on the passenger knuckle, as that is where the reverse pin in.

Please let me know if you need anything else or have any questions about installing.
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Old 07-30-2019, 07:54 AM   #51
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I don't consider this resolved, but if you want to make the vendor happy... That has nothing to do with me.
Haven't heard anything from you since the caps arrived. Is everything good to go now?
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Old 08-12-2019, 08:25 AM   #52
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I have not heard anything else from Flex B in regards to sending him replacement cap caps. I am going to say that this has been resolved.
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Old 08-29-2019, 08:36 AM   #53
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He's selling his rig now so I'm guessing it's over... Good on ya for making it right....nice talking to you guys at the smokey mountain Jeep invasion....can't believe the other "big" vendors weren't selling stuff like you guys....
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Old 08-29-2019, 09:15 AM   #54
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He's selling his rig now so I'm guessing it's over...
His for sale thread states "no rust" and it shows the caps on the SS drag link, so it must be over.
https://www.wranglerforum.com/f139/f...k-2373469.html
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Old 09-04-2019, 01:00 PM   #55
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I wish him luck, dropping 30K in parts and putting it on sale, price dropped 7k in 9 days

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