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Old 02-18-2017, 12:41 PM
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Windsor Chrysler

I bought a wrangler unlimited from windsor Chrysler, from Tim dupuis the sales person. After expressing our need for warranty on a vehicle, Tim assured my wife and I that the car has full warranty and I would be able to access any service depart, at any Chrysler dealership and pay 0$ for them to look at what's wrong with the car. He reiterated this a few times. We bought the car happily.

Fast forward a month where I am having some issues with my TPS sensor, a pillar squeak and what sounded like a blown speaker, and heated seats issue.

I brought it in for service yesterday February 17 to windsor Chrysler. While there I was told there is a diagnostic fee for every thing on my list, ranging from 50$ to 100$ for the squeak. Of course I didn't know this because Tim didn't say this would happen, I spoke with the service department about it and they basically said, they have to charge the diagnostic fee and if it is found out that it is a warranty covered part I would not have to pay.

So in the words of one of the mechanics "are you a gambling man?" I was shocked by this figure of speech as it automatically lets me loose faith in both my jeep and their work.

Anyways I needed that squeak fix as it was driving me crazy. So go ahead with whatever they need to do.

Some items on my list didn't show a fault at the service department except my TPS sensor which they fixed and said was warranty covered. $150 diagnostic fee. And $100 for the squeak fix which in the invoice days they sprayed foam tape and tightened Freedom top screws. So I had to pay total of $250

I was not feeling right about this diagnostic fee so I went to the sales department and spoke with the sales person Tim dupuis. This is where it got super interesting.

After explaining my situation to him and I guess some finance person, they tried everything to put the ownus on me as a customer. After which I explained I should have been told this when buying a 30000$ vehicle. Well at this point Tim yelled at me and said
" do you want me to cut you a cheque for $100? I'll go to the bank right now so you can shut up"

?? Confused by the amazing customer service and reputation i am receiving I asked

"Are you sure You want to tell a customer to shut up??"

He said

"Yes I am telling you to shut up " and left the room.

Of course I'm 30 and I could have easily put his head through the wall. But I got a daughter and I'm trying to stay cool. I just left the office went and paid and left.

This whole story is just to let those know, windsor Chrysler definitely don't give a **** about their customers, or professionalism of their staff.

So to Tim I hope the 1000 or 2000 you made in commission of my vehicle satisfied you, and keeps you warm over the next year. Because I promise I will make sure to get you fired.

I have never messed with another mans source of income but I feel as a customer I should have been treated way better from this dealership. And being told to shut up by a sales rep??? Wow. Great reputation guys.

This will be blasted on googl reviews, wrangler forums, and all things jeep. I will talk to deal this manager on Monday also.

Everyone has different experience but from mine and my advice stay away from Windsor Chrysler and their sales staff.

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Old 02-18-2017, 11:14 PM   #2
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I bought my jeep from Windsor Chrysler (Dave) in 2014. Luckily he was a friend of my wife's family so we didn't have any issues there. Their service department on the other hand, I'm not a fan. Had an issue with getting my free oil changes and their "techs" messing up my aux lights on the bumper. Not to mention the constant phone calls to set up service appointments after telling them I take care of it on my own. Any issues, I go to Racicot in Amherstburg, mainly because it's in town but their service has been very good.

Most warranties do not cover the diagnostic charge if it's not something that's covered by the warranty, he should've explained that to you. Or if you're within the 36,000 bumper to bumper, just waive the fee. With respect to squeaks, your best bet is to search the forums and fix it yourself. You're going to have a lot.

I would definitely call the general manager at Windsor Chrysler and explain the situation to him/her and also call their corporate office if you haven't already done so. Might get lucky and receive some credit or reimbursement due to how poorly the situation was handled on their end.

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Old 02-21-2017, 12:56 PM   #3
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Sorry to hear about your experience. I would escalate accordingly! Use those resources you mentioned to let people know about your experience.
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Old 03-12-2017, 12:06 PM   #4
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Contact Chrysler's head office. I had an issue with the dealership and they took care of everything for me.
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Old 03-15-2017, 07:16 AM   #5
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Location: Cobalt, ON
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Jeep's biggest issue seems to be their dealership network. So far I've been lucky with our local dealer, but I know a ton of people that have had issues here too. North York Chrysler is where we bought our Rubicon, and I won't be stepping foot back in there again.
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