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Old 06-24-2017, 05:40 PM
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Join Date: Jun 2017
Posts: 3
Beware of Jeep Service Center in Manhattan

If you break down in Manhattan, go anywhere else. These clowns are a bunch of liars and thieves. I went in with a gernaded rear axle that was just rebuilt by another dealership, Meadowlands of Carmel. I paid $1800 for the rebuild. Frank Shanley said that he was battling for me with Carmel but said they refused to honor the warranty. He made it seem like he was was really putting up a fight. In the meantime, Frank never called me once in the month that they had the jeep. He would also tell me he'd call me back in 5 minutes but I wouldn't hear from him until I called him. He even claimed that they had Jeep representatives go there and denied the warranty. When I asked how much they wanted to fix the axle, he quoted me $2500 in parts alone, without labor. Who knows how much he would have charged for labor, at least another $1000. So, that would have been $3500 for a rebuilt axle that I paid $1800 for at Carmel. I could buy a brand new gernade proof axle for that. As an added insult he told me that I needed a new clutch for $1800 without labor. It was only low on fluid. After he told me the reps denied the warranty, I thought something was really weird so I called Meadowlands myself. They were shocked that my Jeep wasn't done. They told me Frank Shanley called them 1 time to ask how to handle a warranty, that he didn't know how the process went. They told him and that was the last they heard from him. After hearing that the Jeep was still in limbo at Mopar Manhattan they told me that they would send a truck to go get it for free. When I called Frank to tell him to release the Jeep, he got angry and told me that he would charge me $100 a day for storage. Joe and Derrik at Carmel had my Jeep back in Carmel that day and on the road in a week free of charge because it WAS under warranty. When I told the manager of Mopar Manhattan, Brian Suruj, my story, he was disinterested. When I said that I wanted a CSI Survey, he tried to tell me that I had to get it from corporate. It's a lie. The dealer issues them. He refused to send me one. A CSI Survey is how companies like JD Powell judges dealerships and gives awards and plaques to them. They are usually pretty important to the dealerships. You will notice that this place has not a one of these awards. Do not go to this place. Go anywhere else but here. I have to believe that whoever rates this place over one star either works there or is related to someone who works there. Again, they are thieves and liars. I will be contacting the Better Business Bureau next and then I'll be reporting on the Jeep Forums.

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Old 06-25-2017, 01:46 PM   #2
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Join Date: Feb 2012
Location: NYC-LA
Posts: 372
Thanks for posting your experience. None of this surprises me though. I had researched that dealership a few years ago when I was looking to buy my JK and I decided to stay far, far...far away from them. I'm glad that other dealer took care of it.


13-JKR gone but not forgotten
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Old 06-25-2017, 08:42 PM
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Me too! The guys at Meadowlands of Carmel are great. In hindsight I should have called them from the get go.
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