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14 Posts
Hi,
Let me start by saying that I love(d) my Jeep. I've had a lot of fun, off and on the road in it. Unfortunately, recent events have had me looking on other car manufactures websites for alternatives. This is regarding an automatic transmission problem on my 2012 JKU (Pentastar v6) that I purchased new.
A couple months ago, I noticed a strange whining or buzzing sound when I was accelerating at higher RPMs. I also noticed that at when I was doing something like getting on a freeway and was pushing it a bit, it would get to a point where it felt like it wanted to shift, but would make an odd light clunking noise and not shift. It would then sort of lose power until it finally shifted, but still never felt like it had the right amount of power.
I took it to a local dealership as it's still covered by the power train warranty. They took the transmission apart and said they replaced two parts in it. After 7 days in the shop, they told me it was finished and I picked it up.
I noticed that the shifting problem was still happening after about a week of driving it. I called the dealership and took it back. That was two weeks ago tomorrow. The dealer refused to give me a rental and made me call Chrysler to get one. I have escalated this to a “case manager” at Chrysler who seems to be absolutely useless. All she seems to do is call the dealership to find out what’s going on and then call me and tell me it’s not fixed yet.
The service advisor has kept telling that they are talking to some tech support people (Star?) and they send them emails telling them what to try next. At this point, they’ve taken apart and put back together the transmission two or three times and they’re still having problems. I’ve suggested just replacing the transmission several times and they told me that Chrysler doesn’t usually do that. After yet another attempted fix a couple days ago, the guy told me this is a very unusual problem and they’re still working with tech support on it.
I’m wondering if anyone else has ever been in such a situation or if anyone has any suggestions for how to deal with this. The situation has me really down on Jeep and Chrysler. I was skeptical about buying a Chrysler product, but there’s nothing quite like a Jeep. It’s one thing for a car to have minor issues, but a major transmission problem like this when it only has 30k miles on it seems crazy.
Thanks!
Let me start by saying that I love(d) my Jeep. I've had a lot of fun, off and on the road in it. Unfortunately, recent events have had me looking on other car manufactures websites for alternatives. This is regarding an automatic transmission problem on my 2012 JKU (Pentastar v6) that I purchased new.
A couple months ago, I noticed a strange whining or buzzing sound when I was accelerating at higher RPMs. I also noticed that at when I was doing something like getting on a freeway and was pushing it a bit, it would get to a point where it felt like it wanted to shift, but would make an odd light clunking noise and not shift. It would then sort of lose power until it finally shifted, but still never felt like it had the right amount of power.
I took it to a local dealership as it's still covered by the power train warranty. They took the transmission apart and said they replaced two parts in it. After 7 days in the shop, they told me it was finished and I picked it up.
I noticed that the shifting problem was still happening after about a week of driving it. I called the dealership and took it back. That was two weeks ago tomorrow. The dealer refused to give me a rental and made me call Chrysler to get one. I have escalated this to a “case manager” at Chrysler who seems to be absolutely useless. All she seems to do is call the dealership to find out what’s going on and then call me and tell me it’s not fixed yet.
The service advisor has kept telling that they are talking to some tech support people (Star?) and they send them emails telling them what to try next. At this point, they’ve taken apart and put back together the transmission two or three times and they’re still having problems. I’ve suggested just replacing the transmission several times and they told me that Chrysler doesn’t usually do that. After yet another attempted fix a couple days ago, the guy told me this is a very unusual problem and they’re still working with tech support on it.
I’m wondering if anyone else has ever been in such a situation or if anyone has any suggestions for how to deal with this. The situation has me really down on Jeep and Chrysler. I was skeptical about buying a Chrysler product, but there’s nothing quite like a Jeep. It’s one thing for a car to have minor issues, but a major transmission problem like this when it only has 30k miles on it seems crazy.
Thanks!
