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Fiat? Or the same incompetent shop installed all 5, without fixing the problem. Might be time for a Cummings Conversion?

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Oh Ya! I bought my 2012 JKU brand new, 29,000 they replaced my first one. 31,000 it was dripping again, replaced another one. Dealer called, said should be ready to pick up, but called a hour later and said the replacement leaked worse. They ripped everything apart again, said they "think" they got it this time! I didn't have a good fuzzy feel since my power warranty was coming to an end. I asked what if the "third" replacement has an issue, since they ripped everything apart three times. (Trans. from engine, drive shafts, etc.)They said I'd have to deal with Chrysler but it probably be covered. Left the dealer, never looked back and traded it in on my new at the time 2016 Willys. Here's what the rear main seal looks like, I feel it was the Dealers crappy installation : rear main seal 2016.JPG
 

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Oh, and by the way, I told them I want to see the defective seals, and actually, the main oil seal wasn't bad, the alignment pins I circles were crushed allowing oil to leak out the black outside gasket. I told the Service Rep, I'd be embarrassed to have someone do this job and you could obviously see the plate was not lined up when torqued down. He blamed possibly bad defective parts.
 

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Time to either take it to another dealer or contact Chrysler Customer Care.
 

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Discussion Starter #6
I've taken it to 3 different dealers for the same problem, actually. I need to figure out how to get out of it, but I can't afford a new car payment (this one is paid off) so I'm like stuck between a rock and a hard place it feels like. Anyone have any thought for what to say to Chrysler to call them?
 

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You probably qualify for your states Lemon Law. Provided it is not shoddy workmanship I would suspect you have a bad crank shaft with something like a nick or something in journal destroying the seals.
 

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I had a 2003 Ford Expedition that had a leak where the drive shaft went into the rear gear housing. Shortly after getting it fixed it leaked again. That time the shop found a bur that was cutting the seal. Might be they are making the repair without looking for the actual cause.
 

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I've taken it to 3 different dealers for the same problem, actually. I need to figure out how to get out of it, but I can't afford a new car payment (this one is paid off) so I'm like stuck between a rock and a hard place it feels like. Anyone have any thought for what to say to Chrysler to call them?
Hey DM,

This sounds super-frustrating, I'm sorry! If you want to PM us, please do. Happy to look into this further to see what we can do to help. Do you already have an appointment scheduled for the current seal concern?

Kori
Jeep Social Care Specialist
 

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Discussion Starter #11
So I dropped it off this morning. They told me that last time they checked the crank shaft and something on the top side of the engine by the intake manifold that also tends to leak (can't remember what it's called tho).

I also called customer service, and they flat out told me that because my Jeep is paid off, there isn't anything they are able to do to help me.

I wish there were other rear 4x4s still made...I PM d Jeep cares above, hopefully they know more than the customer service guy earlier did.
 

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You probably qualify for your states Lemon Law. Provided it is not shoddy workmanship I would suspect you have a bad crank shaft with something like a nick or something in journal destroying the seals.
I'm with you. I have a feeling there's a chip or blem in the crankshaft itself causing the leak. Replacing the RMS several times boils down to one of two things. An incompetent tech, or a bad crankshaft. Come to think of it, maybe both.
 

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I had my rear main start leaking last week. I have a 2016 JKU with 19,000 miles on it.
It was repaired in one day and my service advisor said that it was common.
Not a comforting thought......
 

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Ya, that's what they told me with my 2012. Not comforting at all. I've been driving since the 70's and I think I replaced one rear main in an old Camaro Z-28 I had with higher miles, but to have these things leak in vehicles under 30,000 miles is a joke. When my Dealer "advisor" told me the same at 29,000 miles, I asked him if he was really serious. After the third replacement and days off of work, I was not a happy camper. Hopefully my 2016 Willys has better luck. Main seals should last over 100,000 without an issue. To say at 20,000 miles, "it's common" is totally a false, stupid statement from a authorized dealer, ridiculous, but I went through it and pretty much forced myself to buy new, since Dealer told me after my warranty runs out, I need to deal with Chrysler. I will never send anyone to that Dealer again to purchase vehicles.
 

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Discussion Starter #15
Ya, that's what they told me with my 2012. Not comforting at all. I've been driving since the 70's and I think I replaced one rear main in an old Camaro Z-28 I had with higher miles, but to have these things leak in vehicles under 30,000 miles is a joke. When my Dealer "advisor" told me the same at 29,000 miles, I asked him if he was really serious. After the third replacement and days off of work, I was not a happy camper. Hopefully my 2016 Willys has better luck. Main seals should last over 100,000 without an issue. To say at 20,000 miles, "it's common" is totally a false, stupid statement from a authorized dealer, ridiculous, but I went through it and pretty much forced myself to buy new, since Dealer told me after my warranty runs out, I need to deal with Chrysler. I will never send anyone to that Dealer again to purchase vehicles.
That is my thought, if it had 100k on it, and it was just starting, that's one thing. However, there is less than 2000 miles on the most current one. Only 44k on the jeep, and the first was replaced at 30ish. It's absurd for this to be a "common" problem.

I had my rear main start leaking last week. I have a 2016 JKU with 19,000 miles on it.
It was repaired in one day and my service advisor said that it was common.
Not a comforting thought......
One day, are you kidding me?! My Quickest one so far has literally been 9 days. Longest has been 3 1/2 weeks. Man, one day, that sure would be something nice.
 

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Discussion Starter #16
I'm with you. I have a feeling there's a chip or blem in the crankshaft itself causing the leak. Replacing the RMS several times boils down to one of two things. An incompetent tech, or a bad crankshaft. Come to think of it, maybe both.
They told me they checked the crankshaft with the last one, when it went back literally 2 days after I got it back. While I would tend to agree with the incompetent tech, it hasn't been one tech this whole time, it's been several, including them working with corporate for how to do it properly this past time.

If there was maybe a bad mold with the engine block, could that maybe be causing it if it's really not the shaft? idk, I wish I knew more about engines and how they are pieced together to have any thoughts on this, I just know that it's way over my head, and getting really old.


Hey DM,

This sounds super-frustrating, I'm sorry! If you want to PM us, please do. Happy to look into this further to see what we can do to help. Do you already have an appointment scheduled for the current seal concern?

Kori
Jeep Social Care Specialist
FYI Everyone, for anyone following, I PM'd JeepCares, and Kori seems to have a much more pleasant attitude than the others I've dealt with thus far. They opened a ticket, and they should be calling me tomorrow. *fingers crossed*
 

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They told me they checked the crankshaft with the last one, when it went back literally 2 days after I got it back. While I would tend to agree with the incompetent tech, it hasn't been one tech this whole time, it's been several, including them working with corporate for how to do it properly this past time.

If there was maybe a bad mold with the engine block, could that maybe be causing it if it's really not the shaft? idk, I wish I knew more about engines and how they are pieced together to have any thoughts on this, I just know that it's way over my head, and getting really old.




FYI Everyone, for anyone following, I PM'd JeepCares, and Kori seems to have a much more pleasant attitude than the others I've dealt with thus far. They opened a ticket, and they should be calling me tomorrow. *fingers crossed*

We might be able to rule out an incompetent tech then. If so then there would have to be a defect somewhere, which would mean the techs didn't pick it up in their inspection after they had it apart. Something just isn't right. You'll know soon enough. Hopefully Kori hooks you up. Good luck!!
 

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Here's my thoughts after looking at the actual ones (seals) they took at per my request. the alignment pins that I circled above were squished and pushed to the side on one of the pins. It was obvious why the outside seal didn't seal against the block. The plate has male pins, the mating service has female. If they are not aligned perfect, it's going to leak. The last one replaced, Dealer felt and wrote it up as "defective" part. He told me this time he thinks he got it correct, but I found myself looking under the Jeep everyday waiting for another leak. And I did NOT like his answer on my warranty running out, if I'd have future issues with something they ripped apart numerous times including the trans. I lost money on the trade, and basically started from scratch with a loan after paying 3-1/2 years on my 2012. And if you really search all Jeep Forums, you will see that this is an issue that ton's of people had over the last couple years, but seems like it hasn't been resolved. It's a major shop job to fix this issue, lots of things to remove and disturb while doing it, drive shafts, pulling the trans. ect. On a vehicle basically just being broke in, just isn't right. Could it have been a batch of bad seals, yes, but I'm very surprised this is coming up again with newer models.
 

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Discussion Starter #20
Miami Lakes Jeep is who did mine. They are at the Palmetto and 57th. Super good people.
That's pretty surprising. Miami lakes is who currently has it, and did the last 2 (current one it gets this time will be the 3rd they've put in).

AutoNation off the 75 and pines did the first one, arigo did the second. Both of their customer service experience left me way less than impressed. Miami lakes at least listens to me and works it, even if it keeps leaking haha.
 
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