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I think Chrysler is nuts. I requested a brochure from Jeep a month before my jeep purchase. It arrives a week later($500) after I take delivery of my jeep. It is valid till august and dealer says no-go.

Why do they even bother sending it.. so late.
 

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what was the time between requesting the brochure and getting the certificate this time around? Last year I requested a borchure after reading about the $500 Certificates and I waited at least a month if I remember correctly and never got one but I told my dealer l was waiting for one (at that time I thought it was automatic that you got one but found out later it was not) he said he could look it up in the Chrysler computer and sure enough he said I had one and said he could just copy the number from the computer which he did. I am back looking at a new rubicon and sent for a borchure about two weeks ago so wonder if I will get one again. I might note that if the dealer looked he would have been able to see you had one coming and the $500 does not effect dealer in any way shape or form so it is too bad they did not look for you.
 

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i wonder if they do this on purpose. i requested the brochure literally a month or so back. my father received one but no $500 coupon. i have yet to receive my brouchure.....
 

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When was this

I just bought one 3 weeks ago
Who do I call ?
 

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When was this

I just bought one 3 weeks ago
Who do I call ?
you needed to use it at the time of purchase it does no good after the purchase.
 

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When you are issued a coupon, your name is in the system. I wonder if some shady dealers are not mentioning the coupon, but still using it?
 

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I ordered the brochure last October, bought in November. Got a $500 coupon with brochure two weeks ago, good through September. I thought it was odd that it came 8-9 months after purchase, but wife wants one, so great! Unfortunately she only wants hydro blue which hasn't come out yet so I won't be able to use it. :banghead::facepalm::surrender:
 

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I had the same thing happen.

I started requesting brochures back in January when I ordered my 10A, knowing it would be a few months before I actually got the vehicle. I requested multiple brochures and received no less than five different sets in the mail, but none of them contained the 500$ coupon.

Took delivery the first week in May and within three weeks, I got the 500$ coupon ... just out of the blue, without requesting any more literature. It is almost like they knew, heh.
 

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Simliar to how you would feel if the dealer came after you for extra money after the sale, because they forgot to charge you before you signed. Once the deal is done, its done.

With that said, I think it was just unlucky timing. I got that $500 coupon a year after I bought my Jeep. I doubt that Jeep's marketing team is targeting its campaign to recent purchasers. If anything they want to get ahold of people whose lease expired or are in the market for a new vehicle.
 

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Ford did the exact same thing when I requested a brochure in 2010.

Meanwhile, I have requested a brochure at least 3 times since June and still no brochure. First class mail takes only a couple of days. If it takes more than a month to get a brochure, it makes you wonder what they are thinking.

If they also send coupons, the delay may be deliberate. As someone in the coupon business, I hate when companies put up hurdles to use their coupons.
 
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