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I took my 2019 Moab in to the Jeep dealership for my first oil change at 4000 miles. When it was ready the service writer said they updated by head unit computer. I thanked them and left. I realized that I couldn’t get my phone to pair and was missing apps including navigation so I came back. The service manager took it back saying it would just take a few minutes. An hour later I saw him and asked about my Jeep. He looked around and pointed outside saying where it was. This time I didn’t leave the lot and found that I had no navigation and phone wouldn’t pair. He said the first piece of equipment they used to update was broken and didn’t work and the second one did but I must have a bad head unit. They have to keep my vehicle and hook it up with Star as the head unit might be bad. Everything worked fine before they decided to update my computer. They cannot let my vehicle leave the lot once they pull the unit out of the dash. I said order a new unit and I will bring it back in to have the old unit replaced. I was told they can’t let it go with a bad head unit. The service writer was great and they gave me a stripped down Jeep to drive. I don’t understand why they have to keep my vehicle and all they say is that is a Chrysler’s decision. I call BS. I offered to pay for overnight shipping as well. I have had numerous cars during my 76 years of life and have never run in to this type of situation as my Jeep runs fine just no phone and missing apps.
In addition, I was advised that it could take a week or more. Maybe “Jeep Cares” can explain.:atomic:
 

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wait, what? They can't let you drive your own vehicle off the lot with the stereo removed? That is the most absurd thing I ever heard!

OK I get that more and more stuff gets integrated to the "info-tainment center", but did they really integrate it so much that the vehicle is unsafe to drive or inoperable???

very strange.
 

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Discussion Starter #3
They called at 6:00 PM and said they were finally able to get my computer pod working. It was not bad after all just needed some service tech patience. Next time I bring it in fir anything I sail state no updates to computer.

RRT UPDATE MESSED UP HIS RADIO PHONE Wont PA IR
APPS AND NAVIGATION DELETED (ElectricalNon PCM Flashes Co ncern)
Cause: WORKING AS DESIGNED
Correction: SCANNED, NO CODES. SOFTWARE IS UP TO DATE. REMOVED RADIO AND PERFORMED HARD RESET. REINSTALLED. LET BUS GO TO SLEEP FOR 15 MINUTES. NAV NOW LOADING. PAIRED SAMSUNG 9+ AND CALLED SVC WRI
 
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