This program is a mess. Myself and several other Jeepers went to Drummond Island a couple years ago and it took and act of God to get the badges. Last Aug, we went to Redbird SRA as they have 4 badges available. Out of the group only 1 has received all the badges. I received all but one. 7 months later, after 4 phone calls (with people who knew nothing about the program) and 15 emails I was told:
"The process is extremely tedious. Everything is outsourced and takes time. Remember too that this is a free program which we absorb 100% of the costs"
Honestly, I have no response except how hard can it be to pull something from a shelf and put it in the mail? Apparently, it is very difficult as I've found out this has been happening since the program was started. Also, apparently, since it is free they really don't care about supporting the program.
Several of us are making a 10 hour trip to Windrock Park in TN over spring break to get more badges. However, I'm not holding my breath. We'll probably not make any more trips based on this program.
At this point, my persistance in getting these badges is less about the badges than it is about customer service.
Working on figuring out how I bring visibility to the issues around this program so they get fixed.
