Actually it was bought from Quadratec, I called Bestop they told me atbwould be no problem to get replaced, to call Quadratec. The Bestop rep told me if I had any probpems to thell them I spoke to her. I called Quadratec and they shipped out a replacement and a pickup for the damaged one that day. Bestop was happily standing behind their warranty and ready to help if the vendor failed, which they didn't. So kudos to both Bestop and Quadratec! I haven't heard much but complaints recently for them, but you are more l ok likely the hear the bad than good.