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Discussion Starter · #1 ·
My daughter has a 2011 wrangler automatic and was stopped at a light last night when the hot oil light came on along with a ding. Then the engine shut off on her. It would not start (no cranking even) at first then some cranking but no start. Road side assistance was going to be over an hour. After about 20 mins she was able to start it and drive to a better place to pull over. We were told that it would be an additional 45 mins since they never got the message that we moved it. (she called about it) At this point I drove it to the dealer as it did start and now the engine light was on but no hot oil light. The engine light stayed on for the ten min drive to the dealer. She is gone to get the jeep now after being told that they could not find any stored codes or any sign of anything wrong. Claim they drove for 54 miles and it worked fine!! Now what? So now I am guessing it will do it again when she is least expecting it and hopefully not in the middle of no where with no cell reception! So disappointing It has 10 miles on it last week I'm guessing it may have 100 miles now....
 

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As to what the "HOTOIL" light means, go here and download an owners manual for your daughter's 2011. Use the "Find" function to have your computer search through the PDF for the word "HOTOIL."

According to my 2010 manual, it means "there is excessive transmission fluid temperature that might occur with severe usage such as trailer towing. It may also occur when operating the vehicle in a high torque converter slip condition, such as 4-wheel drive operation (e.g., snow plowing, off- road operation). If this “HOTOIL” message turns on, stop the vehicle and run the engine at idle or faster, with the transmission in NEUTRAL until the message turns off." It could mean something different in 2011, but I doubt it.

Thus, we'd need to know how your daughter was driving at the time to really have an opinion. Was she in 4wd? Was she coming off of sand? Was she towing? Etc. etc.

In any event, as to the general approach for fixing the problem, review this thread (http://www.wranglerforum.com/f33/hotoil-warning-65171.html). Assuming she was driving normally on the road, my view would be that this is a warranty issue and the dealer better fix it.

If you get the run around from your dealer, go to another one. They all honor Chrysler warranties and ought to be pleased to get the work.
 

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I AM THERE4 I JEEP
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Not stupid questions were trying to help diagnose the problem for her because dealers are usually a bit slow in the know - Ask away! I think it's the hot oil issue from previous year JK models but I don't know for sure if the problem still exist on '11s.

My first thought was the oil and hot tranny issue but the second was what both have asked i.e. driving with parking brake on or in 4WD.
 

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Not stupid questions were trying to help diagnose the problem for her because dealers are usually a bit slow in the know - Ask away! I think it's the hot oil issue from previous year JK models but I don't know for sure if the problem still exist on '11s.

My first thought was the oil and hot tranny issue but the second was what both have asked i.e. driving with parking brake on or in 4WD.
At this point it sounds like it's the operator. Could have also been driving around in 2nd by passing D with the shifter.
 

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Discussion Starter · #7 ·
First the hot oil warning is in the manual same as 2010. It doesn't appear that it should shut off the engine and not allow a restart though. also the reason I posted was because even though she had that happen and then the engine light was on, the dealer gave it back to her today saying they could find nothing wrong!!!! She had driven from the gym to the market, shut off for 20mins got in and 1/2 mile down the road it shut off at a light after displaying that hot oil warning. Dry pavement in 2 wheel drive. Idk about the 2nd gear theory but it wasn't drven long enough and shutting down the engine? So frustrating,, she will trek back to central ny in a few days and just hope it doesn't happen again especially where there is no cell service!
 

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It could be a faulty sensor. The engine shutting down or going into "limp" mode is to protect your transmission from further damage due to the transmission fluid getting too hot.
 

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Discussion Starter · #10 ·
Nope, I am happy to report that even though the dealer could not replicate the problem and therefore made no repair, the jeep has since gone on the 5 hour ride to Syracuse and has been fine so far up there. She loves it! At this point in keeping fingers crossed that it was a one time fluke with the sensor. Thank you all for your help
 

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Nope, I am happy to report that even though the dealer could not replicate the problem and therefore made no repair, the jeep has since gone on the 5 hour ride to Syracuse and has been fine so far up there. She loves it! At this point in keeping fingers crossed that it was a one time fluke with the sensor. Thank you all for your help
Something is wrong..It happened before and it will happen again.. THEY (the dealer that is) NEED to fix this..Don't walk away form this because it didn't happen on this 5 hour ride..
I also suspect some faulty or intermittent sensor circuitry..

If the dealer is not forthcoming go up the ladder with Chrysler, where Quality is JOB #1.
 

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Something is wrong..It happened before and it will happen again.. THEY (the dealer that is) NEED to fix this..Don't walk away form this because it didn't happen on this 5 hour ride..
I also suspect some faulty or intermittent sensor circuitry..

If the dealer is not forthcoming go up the ladder with Chrysler, where Quality is JOB #1.
I absolutely agree. As you mentioned yourself, you don't want it to happen again when you least expect it at the worst location imaginable.

Had something similar with a LR Freelander. For some reason, in the middle of the road it just died and did not start anymore. Looked like the enige was over-cooking. Dealer couldn't find anything. Couple of weeks I drove on without any problems and then it hit back when I tried to drive away from the gas station towards an appointment. Luckily I was in the middle of civilization, missed the appointment however. I brought it back to the dealer and didn't pick it up untill they, after hours of searching, found something concerning the bougies. if I remember correctly, wrong types were installed so under certain conditions they did not spark. Anyway: problem solved = peace of mind.
 

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Something is wrong..It happened before and it will happen again.. THEY (the dealer that is) NEED to fix this..Don't walk away form this because it didn't happen on this 5 hour ride..
I also suspect some faulty or intermittent sensor circuitry..

If the dealer is not forthcoming go up the ladder with Chrysler, where Quality is JOB #1.
I love this sort of attitude. How do you propose they fix this? Yes, I do work in the auto service industry at a large dealer (Not Jeep). I drive many customers' vehicles home at night to duplicate concerns. I have driven some for over a week in order to duplicate/diagnose the concern. Sometimes it happens, other times it never shows while I'm driving.

In a situation where I am unable to see the vehicle "act up", there is little that can be done. If it is something we've seen before or there are manufacturer bullitens that describe the same sort of problem, I will "try" that repair as a possible starting point. But how are we to know if the problem has been fixed if it did'nt happen before or after?

All that being said....If the engine light was on when you took it in, they should have been able to pull codes to give them a direction to head. If you
see the engine light come on again, DO NOT shut the vehicle off when you get to the dealer and have them scan it before shutting it off.

If there were no codes and no check engine lights when you had it in, I'd suspect a possible intermittent ground concern.


Let me know if you need more info on how to "Handle" the dealer as I deal with these sort of situations regularly.
 

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I love this sort of attitude. How do you propose they fix this? ...........................
Why should I propose how to fix this "reliability" issue... The customer pays good money for this.. If a dealer cannot fix this, well get the Chrysler folks in action...SOMETHING is wrong and I feel sorry this creates some hardship to a dealership..

By the way, this is the only attitude a customer can and should have.. Part of Quality is "Customer Satisfaction"..
 

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My only addition to this thread is to make sure you document everything. All phone calls, all conversations, people's names etc. In the event of issues down the road, it may come in handy.

Having gone through the Lemon process with Chevy years ago, one thing that helped my case significantly was my notes.
 

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Discussion Starter · #18 ·
The part I do not know is that because I had to shut off the vehicle and couldn't get them to scan for code because it was after hours is that why there was no code? I was assuming that it got stored somewhere??
 

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I love this sort of attitude. How do you propose they fix this? Yes, I do work in the auto service industry at a large dealer (Not Jeep). I drive many customers' vehicles home at night to duplicate concerns. I have driven some for over a week in order to duplicate/diagnose the concern. Sometimes it happens, other times it never shows while I'm driving.

In a situation where I am unable to see the vehicle "act up", there is little that can be done. If it is something we've seen before or there are manufacturer bullitens that describe the same sort of problem, I will "try" that repair as a possible starting point. But how are we to know if the problem has been fixed if it did'nt happen before or after?
Remember back in the day when we used to be able to troubleshoot vehicles? 30 years ago if you would have delivered your vehicle to a mechanic-dealer or not-and told them it died in the middle of the road they would have dug around under the hood till the problem was discovered. If you would have told them a warning light came on then their job would have been that much easier. Now, you drop your vehicle off; they drive it around, hook it to a computer, and if there isn't a printout to tell them exactly what's wrong then they hand your keys back and tell you to come back if it does it again.
Who's going to go pick this girl up on the side of the road in the middle of the night when this issue manifests itself again? Probably not the pimply-faced "mechanic" who couldn't replicate the problem. I'm with the 'Goon on this one...take it back to the dealer and tell them you're willing to let one of their young daughters drive it until they find the problem.
 

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The part I do not know is that because I had to shut off the vehicle and couldn't get them to scan for code because it was after hours is that why there was no code? I was assuming that it got stored somewhere??
It will get stored under normal circumstances. However if the vehicle looses
all power (Same as disconnecting the battery) the code will most likely be lost. Don't get me wrong, something does need to be done here. If brought to
my dealer with this concern, I would offer to personally drive the vehicle until the problem shows itself again. At the same time I'd be checking all grounds
and power feeds for possible shorts. It is hard to fix something that's not broken at the time. As has been said above, be sure the dealer is documenting all concerns as well as keep a log yourself.
 
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