I agree with your sentiment 100%. As Jeep owners we are at the mercy of derelict dealers that just don't care. However, everything the dealer does wrong now is to your advantage. The dealer is on a representative for Chrysler and everything you can do demonstrate they are incomplete builds your case for warranty service. The dealer Quality of Service survey new owners get from Chrylser should be after 1 year of ownership not 1 week.I officially am never going to a Chrysler dealership again. After finally picking up my jeep today since I'm waiting to hear about the coverage still. I leave the dealership get on the freeway and my hood flies open. The idiots didn't close or latch my hood almost crashed the jeep.