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Looking for some advice.
Bought a Certified 2016 JKU Wrangler in May, since then I have taken it to the dealer for service several times for an awful clunking noise (linking the noise here - https://www.reddit.com/r/Wrangler/comments/c95hyr/help_tracking_down_clunking_noise_see_comments/).
First time - Dealer said they could not duplicate the problem. Annoyed, I said "OK," and brought it back in again one month later.
Second time - Dealer heard the noise (a lot) on a ride along with the service advisor, and they checked the diff and said everything looked great. They retorqued all suspension components and that seemed to help... for about 20 minutes. The noise came right back. On the repair order it literally says "[after repair] test drove heard once or twice...]"
Third time - Jeep is still making the noise, as they acknowledged before. Now, they say they cannot hear it but have done no additional work since last time. At this point, the limited certified warranty is expired, but I still have powertrain. I asked them to consult the engineers at Mopar, which they happily did. After being in the shop for 2 weeks, still no definitive answer.
I am convinced it is a suspension or body issue, thus not covered by the powertrain warranty. Now outside of my warranty, I am going to have to pay to fix the issue that nobody can track down. I'm not blaming the dealer, but just frustrated that I bought a certified Jeep, that nobody can seem to fix despite agreeing that it has a problem.
Bought a Certified 2016 JKU Wrangler in May, since then I have taken it to the dealer for service several times for an awful clunking noise (linking the noise here - https://www.reddit.com/r/Wrangler/comments/c95hyr/help_tracking_down_clunking_noise_see_comments/).
First time - Dealer said they could not duplicate the problem. Annoyed, I said "OK," and brought it back in again one month later.
Second time - Dealer heard the noise (a lot) on a ride along with the service advisor, and they checked the diff and said everything looked great. They retorqued all suspension components and that seemed to help... for about 20 minutes. The noise came right back. On the repair order it literally says "[after repair] test drove heard once or twice...]"
Third time - Jeep is still making the noise, as they acknowledged before. Now, they say they cannot hear it but have done no additional work since last time. At this point, the limited certified warranty is expired, but I still have powertrain. I asked them to consult the engineers at Mopar, which they happily did. After being in the shop for 2 weeks, still no definitive answer.
I am convinced it is a suspension or body issue, thus not covered by the powertrain warranty. Now outside of my warranty, I am going to have to pay to fix the issue that nobody can track down. I'm not blaming the dealer, but just frustrated that I bought a certified Jeep, that nobody can seem to fix despite agreeing that it has a problem.
