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Discussion Starter · #1 · (Edited)
There have been several threads on door hinge corrosion. I just went through having all 8 replaced on my 2015 JKU. All under warranty, even though only 2 had paint bubbling.

I thought a write up might help those going through this or considering going through this.

We have 2 2015 JKUs. Mine was built early in the run, my wife's was built later.

In mid 2015 FCA redesigned the hinge to avoid galvanic corrosion. I had the old design - bare aluminum against steel. My wife had the new hinges, with the pad stuck to the aluminum hinge. Just my luck, 2 of my hinges started bubbling. So off to the dealer I went.

I was told they would replace the 2 hinges that had issues, and no more. I went to the truly great folks at Jeep and finally got approval to get all 8 replaced with the new design. I went in armed with knowledge - this is a design flaw and you will most likely have this issue as a result.

The new hinges were installed by the local body shop. Not a good shop - they actually could not paint match Black on their first try. Turns out that the dealership group owns this shop - which is about as reliable as their service department.

Here's what I learned:

1. The door is painted with the hinges on

The repaired hinge will never look like the original. They told me they would use touch up paint to make it look good as new. They lied. They painted nothing. When I asked them, they offered to touch up the bolts if I purchased my own touch up paint and brought it to them.

Even a properly installed new hinge will not look like the original, and some anti corrosion material will show around the new hinge (unless you buy slightly larger after market hinges). Which brings me to...

2. There is corrosion on your door under the hinge

I was told that there is a Service Bulletin from 2012 stating that under each hinge the door must be sanded and painted with a rust inhibitor.

The body shop did not do that. I walked up to the bay while waiting for them to finish the job, saw corrosion on my door, and asked "Was there corrosion under any of the other hinges?" The reply: "Dunno, didn't look."

Note that this was after the body shop manager promised any corrosion would be taken care of.

The job of replacing the hinges takes a while. if they do it in an hour they did not do the job right. It takes this long because of my next point -

3. The door must remain closed while replacing the hinges

Remember above, where I said I walked by and saw the corrosion? I saw something else - The tech swinging my door open and closed on just one hinge.

Here's what they should do: cut the paint, pull the bolts and swing out the upper hinges only. They then should sand the steel door, apply a few coats of rust inhibitor (waiting for each coat to dry), the attach and bolts in the new hinge. All while the doors remain closed. Then repeat for the lower hinges.

All my doors were out of alignment, and one factory hinge bushing was severely malformed. My driver's door was so loose it "jumped" up to catch whenever it was closed. Three doors leaked horribly, and I'd never had any leaks until then.


So what did I do?

I found a reputable 4x4 shop. They pulled all the hinges, sanded and painted, and re positioned my doors. I also had to get Derlin liners to get rid of the door wobble. And yes, the dealer paid for it all.

Now, my doors sit right. No leaks. One hinge was painted poorly, and they will all never look factory again, but I'm just glad to be done.

One more thing

This will probably happen to my hood hinges too. No liners there. When it does, I'm getting the full Kentrol set of steel hinges and having the whole job redone. Until then I'll deal with my almost nice hinges.

In the end, the dealer was a pain, the body shop hideous, and Jeep Cares was freaking phenomenal. What was originally scheduled to happen in a week took almost 3 months, and my case manager was with me all the way. I actually kinda miss her already (case finally closed yesterday).
 

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I am currently going through the same issue.
Round 1:
The first time my Jeep was "done" the paint job looked like it was done by a drunk monkey; runs, blistering, crinkling, dust contamination, a new dent in my cowl, and paint/primer on two of the doors from not taping the hinges off properly.

Round 2:
Paint issues are fixed
Dent Removed from my cowl
Tape issues on several of the hinges
Hinges appear to have been "shifted up" to hide poor masking from previous attempt.

Needless to say, I have told them to stop working. Now I am wrestling with the do I try and talk to the GM of the dealership or contact Jeep?

How do I open a ticket with Jeep Cares?
 

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How do I open a ticket with Jeep Cares?
By your signature, do you have a 2015? Did you pay the fee for Jeep Care membership?

Jeep Care membership is free for 2016 and newer. 2015 owners are able to join by paying. 2014 and older, nothing.
 

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I googled "Jeep Cares" and came up with the Jeep Wave program. It looks like I can register, but will that get me better service at this point?
 

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I am currently going through the same issue.
Round 1:
The first time my Jeep was "done" the paint job looked like it was done by a drunk monkey; runs, blistering, crinkling, dust contamination, a new dent in my cowl, and paint/primer on two of the doors from not taping the hinges off properly.

Round 2:
Paint issues are fixed
Dent Removed from my cowl
Tape issues on several of the hinges
Hinges appear to have been "shifted up" to hide poor masking from previous attempt.

Needless to say, I have told them to stop working. Now I am wrestling with the do I try and talk to the GM of the dealership or contact Jeep?

How do I open a ticket with Jeep Cares?
Hi opelgt21,

Sorry to hear about this! If you decide to make another appointment for further diagnosis of your concerns feel free to send us a PM with your VIN so I can escalate a case to our Jeep Specialists for further handling.

Andrea
Jeep Social Care Specialist
 

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Hi opelgt21,

Sorry to hear about this! If you decide to make another appointment for further diagnosis of your concerns feel free to send us a PM with your VIN so I can escalate a case to our Jeep Specialists for further handling.

Andrea
Jeep Social Care Specialist
This is impressive, to me, that a Jeep rep is on this site and takes initiative to follow up on stuff like this.
I'm new to the Jeep world, but so far have been impressed with their level of customer service, at the corporate level.
:worthy:
 

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Discussion Starter · #9 ·
I'm in Ohio too and have a 2015. What 4x4 shop did you use??
All-Terrain Outfitters, just north of Cincinnati. Terrific place. Was just back there today to have them look at my wife's Jeep that the same dealer screwed up. They went over everything with me.

Nothing but great people there, who seriously know Jeeps.
 

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Discussion Starter · #10 ·
This is impressive, to me, that a Jeep rep is on this site and takes initiative to follow up on stuff like this.
I'm new to the Jeep world, but so far have been impressed with their level of customer service, at the corporate level.
:worthy:
They are pretty great, though I'm getting antsy waiting for them to respond to my PMs about the issues my wife is now having.
 

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Does anyone know if this would be covered on a 2012. I'm concerned due to my year, and the fact that I now have 40000 miles.


Sent from my iPhone using Tapatalk
 

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They are pretty great, though I'm getting antsy waiting for them to respond to my PMs about the issues my wife is now having.
Keep us posted! After I sent that reply, earlier, I got a survey from Jeep via email. Kind of ironic.

Sent from my SM-G930V using Tapatalk
 

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Discussion Starter · #13 ·
Keep us posted! After I sent that reply, earlier, I got a survey from Jeep via email. Kind of ironic.

Sent from my SM-G930V using Tapatalk
And they just PM'd me. I love that Jeep is active in this forum.
 
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Does anyone know if this would be covered on a 2012. I'm concerned due to my year, and the fact that I now have 40000 miles.


Sent from my iPhone using Tapatalk


Also interested. 2012 but with 90k. I know a lot of manufactures have a 10yr rust policy, but didn't know about Jeep.


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I've replaced the bushings once on my 2008 JK and ready to do something major to the hinges. I looked at the Kentrol replacement ($600 for all parts) and it appears to be a major job to get right. A few questions:

I've see a number of posts where people remove, sand and bed-liner the hinges. How long does that really last? Any multi-year experience? I did this with a RR bumper and it didn't last.

Has anyone hear done Kentrol themselves? How long does it take and is it worth having a professional do it? Did you do both door and frame?

Any cost estimates on a body shop doing them?

Thanks
 

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I don't know about the Kentrol system, but I just had all eight of my door hinges replaced by my dealership. They color matched and had them clear coated to match my JK. The Shop Foreman showed me the paperwork and the price was about $2000.00 CDN for the hinges, I don't know about the paint matching but it cost the dealership about $3000.00 total for this repair. I'm really glad I have the extended warranty. And they gave me a new set of bushings as mine were still in excellent condition.
 

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I know this is an old thread... I just got my hinges approved on my 2015. Was told by the dealership i have to have it done through them, and they only pull hinges, sandblast and repaint and reinstall, no paint on the doors... I dont feel like this is satisfactory. Not sure how to handle.
 

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Sounds like a good case for Jeep Cares. Contact them with a PM.
 

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The paint on my hood hinges started to peel on the sides so I fixed the problem myself. I unscrewed just one hinges at a time and sanded all loose paint off of the hinge. When I rotated the hinge up, I found rust on the hood. I sanded off the rust and gave the spot where the hood was attached a coat of primer and a few coats of body color matched Mopar spray paint. I then did the same primer and painting on the hinge. Then I gave it a few coats of Mopar clear spray paint. The re-painted hinge came our great. The spray paint costs around $16 per can, $12 for sandpaper, plastic drop cloth, and masking tape. So it cost me close to $45.







 

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That is pretty much exactly what happened to me and that's what I did.
 
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