[Melissa16]

Does anyone have the number to jeep cares?

 

[Luckymac]

No phone number. Jeep Cares is a forum member on this forum. PM her through one of her posts.
Give her your name, year and model of your Jeep and the VIN. Tell her when your appointment is with the dealer. Give as many details as you have about the conditions that you're experiencing and what you (and or the dealer) have done so far.

Good luck, L.M.

Good Luck, L.M.

 

[Melissa16]

Thanks

 

[bobbyj1212]

Since nearly everyone in this thread has a jeep that is still under warranty, can we start a class action lawsuit or force Chrysler to recall the jeeps? This is aggravating and costs a lot of money and time for all of us. Any lawyers out there want to start the ball rolling?

 

[bobbyj1212]

Anyone with a problem of the jeep stalling when putting in reverse needs to go to this website to fill out the complaint form. If enough of us do it, it will, (most likely) force Chrysler to address the problem. Remember, safety in numbers.

https://www-odi.nhtsa.dot.gov/VehicleComplaint/

 

[sheepythejku]

Bringing this back to the top. Has anybody had luck getting this fixed while out of the original warranty but under the extended powertrain? Im at 39,xxx but have powertrain until 60K (thank the lord)
@JeepCares

 

[JeepCares]

Hi @sheepythejku,

We're sorry to hear that you are experiencing this concern as well. Have you visited your Jeep dealer for a diagnosis? Please send us a message if you are in need of additional assistance.

Darlene
Jeep Social Care Specialist

 

[sheepythejku]

Hi @sheepythejku,

We're sorry to hear that you are experiencing this concern as well. Have you visited your Jeep dealer for a diagnosis? Please send us a message if you are in need of additional assistance.

Darlene
Jeep Social Care Specialist

PM sent, my local dealer once failed my inspection for my third brake light out and didn't check the fuse box so I don't have a lot of confidence just blindly sending it to them without clear directions of what to look for and what the fix is...

 

[JeepCares]

HI @sheepythejku,

Thank you for messaging us. I have responded to your PM. Please continue our conversation there.

Darlene
Jeep Social Care Specialist

 

[bob320fa]

I guess another 2016 can be added. I just joined while researching the "dies in reverse" issue. Bought my wife a '16 sport a week ago from a Nissan dealership and this has happened twice. It has 24,000 miles and the warranty is up the end of April.
I keep finding this issue online with multiple years and multiple causes. Not very reassuring. I have to contact the dealership Monday. I'm just now finding about "jeep cares". I'll have to get with them as well. I'll report back once I know more. Thanks!

 

[Old Dogger]

I guess another 2016 can be added. I just joined while researching the "dies in reverse" issue. Bought my wife a '16 sport a week ago from a Nissan dealership and this has happened twice. It has 24,000 miles and the warranty is up the end of April.
I keep finding this issue online with multiple years and multiple causes. Not very reassuring. I have to contact the dealership Monday. I'm just now finding about "jeep cares". I'll have to get with them as well. I'll report back once I know more. Thanks!

Welcome to the Forum.

 

[bobbyj1212]

Everyone needs to get a video of this stalling and show it to your dealer and have them focus on the torque converter and transmission.

 

[ARPoole]

2017 unlimited sport with 18,000 miles, same problem. Always has a 3 or 4 second delay in drive before it engages on first drive of the day. I usually back into my parking spot, but out of the handful of times i haven’t, it has stalled out twice. It’s at the dealership now. When i called to make appointment i told them exactly what was happening. I dropped it off Sunday night so it would be cold and they could see for themselves. I left detailed note on the envelope and even mentioned others with same problem and torque converter seemed to be the problem. They called me back today and said they drove it several times today and had no problems with the transmission.... and asked if i wanted them to keep it another day. After explaining the problem again a 3rd time he said he would tell the tech what i said. So i mentioned the torque converter problem as others have had and he said no, those usually throw codes real quick.... looks like a long fight to get this fixed.....

 

[Old Dogger]

2017 unlimited sport with 18,000 miles, same problem. Always has a 3 or 4 second delay in drive before it engages on first drive of the day. I usually back into my parking spot, but out of the handful of times i haven’t, it has stalled out twice. It’s at the dealership now. When i called to make appointment i told them exactly what was happening. I dropped it off Sunday night so it would be cold and they could see for themselves. I left detailed note on the envelope and even mentioned others with same problem and torque converter seemed to be the problem. They called me back today and said they drove it several times today and had no problems with the transmission.... and asked if i wanted them to keep it another day. After explaining the problem again a 3rd time he said he would tell the tech what i said. So i mentioned the torque converter problem as others have had and he said no, those usually throw codes real quick.... looks like a long fight to get this fixed.....

Welcome to the Forum.

 

[Luckymac]

Welcome to the Forum ARPoole,

It seems strange to me that so many folks report this problem and finally discover that changing the torque converter fixes the problem. Then each new Jeeper with the same problem has to go through the exact same hassle.
If I was a conspiracy theorist, I'd see one here. While I might consider it to be a conspiracy of incompetence, I'd be more likely to consider a conspiracy of cover ones butt with FCA.

Good Luck, L.M.

 

[bobbyj1212]

2017 unlimited sport with 18,000 miles, same problem. Always has a 3 or 4 second delay in drive before it engages on first drive of the day. I usually back into my parking spot, but out of the handful of times i haven’t, it has stalled out twice. It’s at the dealership now. When i called to make appointment i told them exactly what was happening. I dropped it off Sunday night so it would be cold and they could see for themselves. I left detailed note on the envelope and even mentioned others with same problem and torque converter seemed to be the problem. They called me back today and said they drove it several times today and had no problems with the transmission.... and asked if i wanted them to keep it another day. After explaining the problem again a 3rd time he said he would tell the tech what i said. So i mentioned the torque converter problem as others have had and he said no, those usually throw codes real quick.... looks like a long fight to get this fixed.....

We got our jeep back from the dealer. They replaced the torque converter and it solved the problem. We also are now getting better mileage. We went from 14 to 17 mgp. INSIST on them focusing on the TC.

 

[MoabCarl]

I was going to say it sounds like your torque convertor is trying to lock up when you go into reverse, but it looks like the problem has been resolved.

 

[sheepythejku]

Everyone needs to get a video of this stalling and show it to your dealer and have them focus on the torque converter and transmission.

My biggest problem with this is going to be that my jeep doesn't do this every time and therefore a dealership is going to very easily pretend the issue doesn't exist. It has stalled completely only 3 times maybe? So the likely hood I will reproduce that is extremely low. Pretty much every time on the first time putting in reverse the RPM's drop really low and if feels like it might stall....

Just a hard thing to get someone to agree that something is wrong that isn't driving your car every day.... My appointment is Wednesday, we will see

 

[ARPoole]

Everyone needs to get a video of this stalling and show it to your dealer and have them focus on the torque converter and transmission.

My biggest problem with this is going to be that my jeep doesn't do this every time and therefore a dealership is going to very easily pretend the issue doesn't exist. It has stalled completely only 3 times maybe? So the likely hood I will reproduce that is extremely low. Pretty much every time on the first time putting in reverse the RPM's drop really low and if feels like it might stall....

Just a hard thing to get someone to agree that something is wrong that isn't driving your car every day.... My appointment is Wednesday, we will see[/QUOTE

That was my problem. They had the Jeep for 3 days and it never stalled for them so they said everything was working as it should and there wasn’t anything they could do. I asked if i took a video of it happening would that be good enough to get something done. They said unfortunately no, they have to have it in the shop when it does it. I contacted JeepCares and their response was that they are not trained mechanics so if the dealership says there is nothing wrong, then there is nothing they can do. Good luck

 

[bobbyj1212]

Everyone needs to get a video of this stalling and show it to your dealer and have them focus on the torque converter and transmission.

My biggest problem with this is going to be that my jeep doesn't do this every time and therefore a dealership is going to very easily pretend the issue doesn't exist. It has stalled completely only 3 times maybe? So the likely hood I will reproduce that is extremely low. Pretty much every time on the first time putting in reverse the RPM's drop really low and if feels like it might stall....

Just a hard thing to get someone to agree that something is wrong that isn't driving your car every day.... My appointment is Wednesday, we will see[/QUOTE

That was my problem. They had the Jeep for 3 days and it never stalled for them so they said everything was working as it should and there wasn’t anything they could do. I asked if i took a video of it happening would that be good enough to get something done. They said unfortunately no, they have to have it in the shop when it does it. I contacted JeepCares and their response was that they are not trained mechanics so if the dealership says there is nothing wrong, then there is nothing they can do. Good luck

Ours did the same thing. It did not stall everytime. Be persistent, get a video of it and show them. Jeep knows there is a problem. Insist that the focus on the TC. We brought ours to the dealer 4 times. They finally gave in. You will get it fixed. The dealer we worked with was Tasca Jeep in Johnston Rhode Island.