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Discussion Starter · #21 ·
Obviously an engine should not fail at 42k miles. That said, your warranty has expired so Jeep is not obligated to replace your engine. But given the low mileage and the fact that the warranty expired only a month before the failure, you may well persuade Jeep to help you out. On any event, what you’re dealing with sucks. I certainly would be upset if I were in your shoes.
thanks
 

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The Great White Jeep
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My 2016 engine was shot and replaced at 20k miles due to the bottom end going to shit. I wasn’t the first by a long shot, and the dealership didn’t question a thing, just replaced the engine. So yeah, there is an known issue with the 3.6 engine.
Having the engine shit out within a month of the warranty expiring should be an issue for Chrysler to step up and make right. I say “should”, but the warranty is there to protect the company, not the buyer, so I doubt they will help at all.
 

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Discussion Starter · #23 ·
My 2016 engine was shot and replaced at 20k miles due to the bottom end going to shit. I wasn’t the first by a long shot, and the dealership didn’t question a thing, just replaced the engine. So yeah, there is an known issue with the 3.6 engine.
Having the engine shit out within a month of the warranty expiring should be an issue for Chrysler to step up and make right. I say “should”, but the warranty is there to protect the company, not the buyer, so I doubt they will help at all.
I hope you are wrong
 

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The Great White Jeep
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I hope you are wrong
My luck in situations like yours says I’m not wrong, but I hope you get better results. I waved goodby to warranty work right after I got the new engine in as I installed my supercharger and started doing major mods. Haven’t had another issue with the engine, but I expect it.
 

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Well, here is the question: Would you ever buy another Jeep?

Remember, a Jeep is a 4x4 Fiat. And Fiat is simply an acronym for Fix It Again Tony.
 

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Discussion Starter · #26 ·
Well, here is the question: Would you ever buy another Jeep?

Remember, a Jeep is a 4x4 Fiat. And Fiat is simply an acronym for Fix It Again Tony.
If they actually take care of the issue and show that they will stand behind their products then yes I would. If they take care of their customers then they are ok with me. If they hang me
out to dry then it's another story obviously.
 

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Bad things happen but honorable people don’t try to place cost of their misfortune on others they just man up and deal with it

Which is what I would do
I grow weary of those who always expect someone to shoulder their burdens

Freedom requires responsibility and accountability but our current population seem to accept neither which is very unfortunate


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Sorry, honorable people expect honorable actions out of other people as a matter of course. And that includes holding people and corporations responsible for their actions. There is no scenario that exist today where a modern engine won't last well into the 100K miles if not 200K with proper maintenance which the OP has proof of. He also has proof the issue that they failed to diagnose properly.

Freedom does require responsibility and that means not only taking responsibility for your own actions but also holding other accountable for there action.
 

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Sorry, honorable people expect honorable actions out of other people as a matter of course. And that includes holding people and corporations responsible for their actions. There is no scenario that exist today where a modern engine won't last well into the 100K miles if not 200K with proper maintenance which the OP has proof of. He also has proof the issue that they failed to diagnose properly.

Freedom does require responsibility and that means not only taking responsibility for your own actions but also holding other accountable for there action.
If jeep wouldn't fix your radiator I don't expect them to do much for this guy's motor... anything they do should be counted as lucky...
 

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A company's ability to make a customer "whole" extends far beyond the confines of the written warranty.
However, a company's obligation to make a customer "whole" does not.
 

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Sorry about your engine. It does happen. Yes, any engine should go way beyond 42k. I had a Suburban we bought new. It had around 60,000 and the bottom went out on me driving to CA for vacation. While I was able to save the vacation with a rental car we ended up replacing the entire engine. I did get lucky in that the shop in Southern Utah where my Suburban was towed happened to have a used V8 engine in a crate that was a match for my truck. We paid right near $4,000 for the entire repair job. The shop was amazing and we picked up the Suburban on the way back to Northern Utah.

I didn't even try to contact Chevrolet.

In your case I would talk to FCA and see if they will participate in the replacement.

Good luck.
 

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This really sucks. I hope they take care of you. My other driver is a 15 Chevy Cruze. I had a new thermostat put in on the last day of the power train warranty in November 2020. 5 weeks later a known 1.4 turbo motor problem shows up. The intake manifold needs replacement. $600 I said come on! 5 weeks ago you had it. And the warranty has now ran out. Diagnosis cost $150....or I could pay $300 total to fix it as a "deductible" to the expired warranty. I paid and got it fixed. I got 77k on my 15 jkur and pray it keeps going.
 

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Ha Ha. I loved this one as well up until two weeks ago. I hope they go beyond just a little Goodwill and take care of the issue completely. There is nothing more to the story. Regularly scheduled oil changes. Was not super hard on the car as the mileage would show. I think it was just a fluke in manufacturing and I am hopping they will stand behind their product.
I’ve spent some of my life in the car industry at a repeatable dealership. Obviously, they’re in business to make money and Jeep is as well. I would imagine a regional manager will get involved in a case like this and will offer to share the cost of the motor in some way. In my experience, they will point out that you’ve received some value (5 years and 42K miles of use) from the motor. Their offer will likely be based on some formula of useful design life of the 3.6 motor. 10 years / 100K miles sticks in my head for some reason, but IDK. Then you will likely negotiate the labor costs. If you have a good relationship with your dealer, now if the time that pays dividends.

Either way, IMO, even if you have to shell out a couple/few grand to have a brand new crate OEM long block and dealer warranty on the work, it’s well worth it. At that point, even if you decide to ditch the Jeep at that point, potential buyers will see added value in parts and labor backed by a dealer versus an independent shop in an unusual case like this. I hope the best for you and fingers crossed they really step up and just take care of everything. 👍👍
 

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The Great White Jeep
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On the bright side, if Jeep won't come through, the hardest part of a LS or Hemi swap is deciding that you actually need a new engine...
Actually, in that regard (if done yourself) it’s the wiring/adapters - tedious work. If done by a shop, hardest part is finding one that won’t overcharge you by thousands.
 

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Discussion Starter · #36 ·
I’ve spent some of my life in the car industry at a repeatable dealership. Obviously, they’re in business to make money and Jeep is as well. I would imagine a regional manager will get involved in a case like this and will offer to share the cost of the motor in some way. In my experience, they will point out that you’ve received some value (5 years and 42K miles of use) from the motor. Their offer will likely be based on some formula of useful design life of the 3.6 motor. 10 years / 100K miles sticks in my head for some reason, but IDK. Then you will likely negotiate the labor costs. If you have a good relationship with your dealer, now if the time that pays dividends.

Either way, IMO, even if you have to shell out a couple/few grand to have a brand new crate OEM long block and dealer warranty on the work, it’s well worth it. At that point, even if you decide to ditch the Jeep at that point, potential buyers will see added value in parts and labor backed by a dealer versus an independent shop in an unusual case like this. I hope the best for you and fingers crossed they really step up and just take care of everything. 👍👍
Jeep doesn't have any brand new engines for replacements. They only do rebuilts.
 
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If jeep wouldn't fix your radiator I don't expect them to do much for this guy's motor... anything they do should be counted as lucky...
I was well outside the warranty when my radiator went.
 

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Another reason I spend a bit extra time and money to get service done at my dealer... if something goes wrong, there is only one place to blame.

So there are about 1 million JK Wranglers running around... and some are going to blow up 1 mile after warranty... some will last 500,000 miles. But eventually, they all will have some critical failure that just can't be foreseen with regular maintenance.

Most unhappy people come here to air their complaints... and rightfully so. It's a good reality check to know that extended warranties sometimes are useful... and that today's newer vehicles can cost a crap-ton of money to repair if there is a major failure.

The flip side is... $5k only gets an extra 60,000km warranty here in Canada... so it's really hard to spend that kind of money for such a short extension.

It will be interesting to see what they do... I imagine it will come down to if they can locate some obvious manufacture defect or not...
 

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Discussion Starter · #40 ·
wrong, they replaced my entire long block.
Well I've been told by Jeep that they are replacing my entire long block with a rebuilt long block and that it's the only option. That the only way to get a completely new engine is to buy a brand new Jeep. So either they changed things since yours was replaced, your engine is actually rebuilt, or they are lying to me. Not sure why they would need to lie about something like that so I would assume it's one of the other two options.
 
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