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1,671 Posts
Had my Jeep in this past Wednesday to get the radiator, oil cooler and heater core swapped out for the infamous no heat on the drivers side problem. Now it's a blast furnace again.
I have to give kudos to my dealership (Dewildt Chrysler Dodge Jeep in Hamilton Ontario, Canada) for the outstanding service and work they performed on my Jeep as well as the no hassle approach to the problem, very stress free which is nice for a change.
They had the vehicle 2 full days and a few hours of the 3rd day to make sure everything was in order with no leaks etc. They also informed me they flushed the system twice until no more sludge was present and with pretty much a new cooling system then installed I should now be good to go. Now I've read horror stories on this forum about this particular job and the amount of work and panel/dash removal involved and quite frankly that was worrying me quite a bit. I was worried the dash would be loose or rattling all over the place or extra screws or plastic clips laying around but no such problem everything is as it was which soothed my ocd.
I was also put in another Wrangler for the period my Jeep was in the shop but I do have the gold warranty plan which includes a rental so I can't say what they would have done if I just had the regular warranty.
In any event it seems to be the toss of the dice these days to find good dealership/service department and I just thought mine deserved some accolades as it's easy to bash and get angry at dealerships but in the event they do perform well in every aspect then I think they deserve a mention on the forums.
I have to give kudos to my dealership (Dewildt Chrysler Dodge Jeep in Hamilton Ontario, Canada) for the outstanding service and work they performed on my Jeep as well as the no hassle approach to the problem, very stress free which is nice for a change.
They had the vehicle 2 full days and a few hours of the 3rd day to make sure everything was in order with no leaks etc. They also informed me they flushed the system twice until no more sludge was present and with pretty much a new cooling system then installed I should now be good to go. Now I've read horror stories on this forum about this particular job and the amount of work and panel/dash removal involved and quite frankly that was worrying me quite a bit. I was worried the dash would be loose or rattling all over the place or extra screws or plastic clips laying around but no such problem everything is as it was which soothed my ocd.
I was also put in another Wrangler for the period my Jeep was in the shop but I do have the gold warranty plan which includes a rental so I can't say what they would have done if I just had the regular warranty.
In any event it seems to be the toss of the dice these days to find good dealership/service department and I just thought mine deserved some accolades as it's easy to bash and get angry at dealerships but in the event they do perform well in every aspect then I think they deserve a mention on the forums.