Absolutely agree. The service department has been good; no complaints from me.
But, I fear my relationship with the dealer is about to be tested (see below
Agree. The root cause of the problem is still unknown (see below
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Dealer called me today, and said that a tech took the jeep off-road on a bumpy rutted road. The tech did not trigger the error lamps on his drive, and believed the jeep to be fixed.
I asked the SA if he was confident that the jeep was indeed fixed, and he did agree that the matter was resolved to the dealer's best ability.
The error lamps illuminated on my drive home, so I will now have to schedule the fourth repair appointment for the same problem.
My understanding of the AZ Lemon law is that if the fourth attempt to repair the problem fails, I can seek legal relief.
But, that is not my desire. Problem is that I am no longer confident that the dealer will find the root cause this 4th time.