When they “fixed” the rocker tick the 1st time what did they do?
Mopar Extended Vehicle Protection Rental Reimbursement longer then 6 months
Rant ahead with the Mopar extended warrantee plan.
Long story short, last July my 2016 Rubicon engine was ticking for the 2nd time in less then 50,000 mile on my Jeep.
I dropped my Jeep off at the dealership (AutoNation Jeep in Pembroke Pines FL.) on 7-1-22. The tech told me it would be at least 2 weeks before they could even look at it. I was leaving town for a week so I was ok with that. Once I got back home I needed to get a rental car. The shop had my Jeep for over 5 weeks so I had a rental for over 1 month. I was finally able to pick my Jeep up 8-8-22.
Once I picked up my Jeep I started the process with getting my reimbursement for my rental car. I sent them all the necessary documents they requested and was told I should had a check by 3 months max. I called them at 3 months and they said they were backed up and it might be another month or so. Guess what, 1.5 months later still no check. I call them again and they told me they are so backed up it could take up to 120 business days to process a check.
Yesterday was day 120 business days without a check so I called them.
The first 2 people I spoke with either hung up after 20 mins or got disconnected (they had my phone number to call back what they didn't). The next guy I spoke with I told him I'm at the point of calling the BBB if this doesn't get resolved this phone call. Like magic Patrick told me the escalated the case and will receive a check shortly. I took over 6 months of calling them to finally get this resolved.
I'm thinking Jeep, Dodge and Chrysler has lost any future business from me and my family. Between the motor needing lifters replaced along with the radiator and other parts and the horrible customer service I'm done with them.
I love my Jeep and never plan to get rid of it but I'm not dealing with them in the future.
![Wheel Tire Car Vehicle Land vehicle]()
Long story short, last July my 2016 Rubicon engine was ticking for the 2nd time in less then 50,000 mile on my Jeep.
I dropped my Jeep off at the dealership (AutoNation Jeep in Pembroke Pines FL.) on 7-1-22. The tech told me it would be at least 2 weeks before they could even look at it. I was leaving town for a week so I was ok with that. Once I got back home I needed to get a rental car. The shop had my Jeep for over 5 weeks so I had a rental for over 1 month. I was finally able to pick my Jeep up 8-8-22.
Once I picked up my Jeep I started the process with getting my reimbursement for my rental car. I sent them all the necessary documents they requested and was told I should had a check by 3 months max. I called them at 3 months and they said they were backed up and it might be another month or so. Guess what, 1.5 months later still no check. I call them again and they told me they are so backed up it could take up to 120 business days to process a check.
Yesterday was day 120 business days without a check so I called them.
The first 2 people I spoke with either hung up after 20 mins or got disconnected (they had my phone number to call back what they didn't). The next guy I spoke with I told him I'm at the point of calling the BBB if this doesn't get resolved this phone call. Like magic Patrick told me the escalated the case and will receive a check shortly. I took over 6 months of calling them to finally get this resolved.
I'm thinking Jeep, Dodge and Chrysler has lost any future business from me and my family. Between the motor needing lifters replaced along with the radiator and other parts and the horrible customer service I'm done with them.
I love my Jeep and never plan to get rid of it but I'm not dealing with them in the future.
1 - 20 of 23 Posts
2022 Porsche 718 Spyder Shark Blue color. Once this color became available I knew it was time to spec and order my dream car I was saving up for over 5+ years
The 718 Spyders are hard to get new, less then 600 a year are shipped to the US. They only run the 718 Spyders and GT4 for a few years before stopping production for a few years, I was very lucky to get a Spyder allocation for an order last year. It's near impossible to get an allocation for a Spyder or GT4 now. The 718 Spyder is a convertible GT4. They both have GT3 brakes, suspension and motor
.1 - 20 of 23 Posts
