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My new JK died on me!

4397 Views 45 Replies 31 Participants Last post by  Muroc
About four months ago I leased a wrangler unlimited Sahara edition. I fell in love with it. I've taken it off-road a couple of times, nothing too hardcore. I went and spent way too much on new wheels and tires. I planned to buy it out when the time was right and then start really upgrading it. Last Friday as I was driving somewhere with my 6 month pregnant wife, the jeep died on us in the middle of a fairly busy road. it lost power, the steering wheel locked up and the breaks did too. After an agonizing time getting it towed, we finally got it to the dealership. I was pretty devastated, how could my wrangler do this to me.

The service dept said a fuse had blown in the engine, but they didn't know why. I was very concerned because if I was on the freeway or in the middle of nowhere it could have been a very dangerous situation. My service advisor suggested I call Chrysler, so I did. I expressed my concern and how a new car shouldn't be having this type of problem. They gave me a case number and suggested I drive it over the weekend and see how it feels, so I did. Yesterday morning my wife and I were on our way to go hiking and it happened again, on an even busier street. I had it towed again to the dealership, and they didn't really know what to say.

I'll be calling Chrysler tomorrow again and I'm hoping they'll be understanding. I definitely won't feel safe driving that car anymore. Does anyone have any advice, or had a similar situation? I'm pretty bummed out because I really love the wrangler but feel let down.

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What is really troubling about these types of problems is that there are more and more parts of the vehicle controlled by "Smart" systems. Most of the JK is under computer control and monitoring which means in theory that dealer mechanics should be able to collect endless amount of data for troubleshooting and rapidly identifying the source of the problem. Obviously, in practice this is not the case. Either the engineers at the factory are not providing the necessary diagnostic tools or the mechanics at the dealer are not provided adequate training.

For the most part unless they can record the data as the issue happens they won't get much info. Codes will include freeze frame data but for me it was being able to see the before/during/after that helped most and that required me to be able to duplicate it.
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