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Discussion Starter #1
Hello,

A week ago today, I bought a 2008 Jeep Wrangler Unlimited Rubicon. It's the 6 cyl wtih 6 speed manual. It has 90,000 miles (I know, I know, but the price was right... so I thought.)

While driving yesterday, I noticed a very pronounced THUD in the steering when turning left or right. I ferociously read through the forums and discovered the steering shaft issue, and the track bar issue, and all of the other associated issues...

I tired to diagnose it last night, in the dark, and in the cold, by myself, but I could not pinpoint it. It really seemed to be coming from the passenger side.

I thought, Hell, I have a 3 month, 3000 mile warranty with the car, so why not take it to the dealer and have them fix it?

So I dropped it off, and this is what they told me:

1) Ball joints are bad.

2) Passenger tie rod end bad.

3) Passenger wheel bearing (bad)

4)Steering gearbox faulty.

They said they are going to cover the ball joints, tie rod, and wheel bearing, but not the gearbox.

They argued that there would be no way they could have known the gearbox was bad. I kind of agree with that, but I don't understand how all of the rest of it could not have been detected.

Last night, I shook the passenger side wheel, and even jacked it and wiggled it back and forth. I noticed NO play in it at all. I really don't think all of that is bad.

They quoted me about $650 to replace the steering box, which would come with a 3 year, 30,000 mile warranty...

So, do I let them do the other stuff and pay for the steering box repair, or have them do the other stuff, and do the steering box repair myself.

???
 

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Hello,

A week ago today, I bought a 2008 Jeep Wrangler Unlimited Rubicon. It's the 6 cyl wtih 6 speed manual. It has 90,000 miles (I know, I know, but the price was right... so I thought.)

While driving yesterday, I noticed a very pronounced THUD in the steering when turning left or right. I ferociously read through the forums and discovered the steering shaft issue, and the track bar issue, and all of the other associated issues...

I tired to diagnose it last night, in the dark, and in the cold, by myself, but I could not pinpoint it. It really seemed to be coming from the passenger side.

I thought, Hell, I have a 3 month, 3000 mile warranty with the car, so why not take it to the dealer and have them fix it?

So I dropped it off, and this is what they told me:

1) Ball joints are bad.

2) Passenger tie rod end bad.

3) Passenger wheel bearing (bad)

4)Steering gearbox faulty.

They said they are going to cover the ball joints, tie rod, and wheel bearing, but not the gearbox.

They argued that there would be no way they could have known the gearbox was bad. I kind of agree with that, but I don't understand how all of the rest of it could not have been detected.

Last night, I shook the passenger side wheel, and even jacked it and wiggled it back and forth. I noticed NO play in it at all. I really don't think all of that is bad.

They quoted me about $650 to replace the steering box, which would come with a 3 year, 30,000 mile warranty...

So, do I let them do the other stuff and pay for the steering box repair, or have them do the other stuff, and do the steering box repair myself.

???
Geez, I would get them to replace every thing that would be covered you could find wrong under their warranty .
Are they just replacing one tie rod end ? I would do both ends, just so it's done with.
Same with the unit bearings, but I'd doubt they would go for that.
As far as the steering box goes, that's kind of a toss up. It would be great to have that warranty. Have you checked to
See how much a box is at a parts store if you can find one.
 

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I'm sorry to read that you have a list of issues, but then again, 90K miles on a Jeep will cause this. Did you try to push back any further with the steering box? I understand they had no idea of knowing, but neither would you of. That is kind of failed logic in my opinion. That's like someone having a regular manufacture warranty, having an issue with something internal that no one could diagnose, and then the dealership saying, "we cannot cover it because we couldn't foresee this."
 

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Take it to another shop to see what they say about the gearbox. That way you know for sure it needs to be replaced. I'd then let the shop fix everything they are willing to fix under warranty and if indeed the gearbox is bad, swap it out yourself.

Check everything out real well, as your Rubi may have been used to its fullest.
 

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Take it to another shop to see what they say about the gearbox. That way you know for sure it needs to be replaced. I'd then let the shop fix everything they are willing to fix under warranty and if indeed the gearbox is bad, swap it out yourself. Check everything out real well, as your Rubi may have been used to its fullest.
Boom ^^

All but the steering box is common based on the milage.
Honesty, I would try for better parts if possible.
Is is possible to pay out of pocket for the ball joints? Throw some Synergy or crown HD grease-able joints in there. That way you won't have to worry about them in another 30k
 

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Discussion Starter #6
Thanks for the replies.

I realized that going into it, a car with 90000 miles (and a lift kit) would obviously have some issues that I would need to take care of.

Something just doesn't seem right to me. I've changed out plenty of tie rod ends, ball joints, and wheel bearing assemblies.... All of which have displayed symptoms of going bad (wobbly wheel, noise when shaking...)

Part of me wonders if they are offering to replace those parts, in order to get me to agree to a steering box R&R, that really doesn't need to be done (maybe they have a used one on the shelf???)

The dealer I bought the car from has pretty good reviews online, and a good reputation in the community... however, a few of the negative reviews on the internet fall right in line with what I am dealing with now.

One review cited that the dealer agreed to replace an a/c compressor only if the Evap core in the dash would also be swapped out at about a &1,800 dollar bill!!!

MK
 

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Discussion Starter #7
Boom ^^

All but the steering box is common based on the milage.
Honesty, I would try for better parts if possible.
Is is possible to pay out of pocket for the ball joints? Throw some Synergy or crown HD grease-able joints in there. That way you won't have to worry about them in another 30k
I did notice last night that the ball joint DID have grease zerks in them, and there was fresh grease around them...

Did the factory ones not come with grease zerks?
 

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Thanks for the replies.

I realized that going into it, a car with 90000 miles (and a lift kit) would obviously have some issues that I would need to take care of.

Something just doesn't seem right to me. I've changed out plenty of tie rod ends, ball joints, and wheel bearing assemblies.... All of which have displayed symptoms of going bad (wobbly wheel, noise when shaking...)

Part of me wonders if they are offering to replace those parts, in order to get me to agree to a steering box R&R, that really doesn't need to be done (maybe they have a used one on the shelf???)

The dealer I bought the car from has pretty good reviews online, and a good reputation in the community... however, a few of the negative reviews on the internet fall right in line with what I am dealing with now.

One review cited that the dealer agreed to replace an a/c compressor only if the Evap core in the dash would also be swapped out at about a &1,800 dollar bill!!!

MK
Some components in your AC system have to be replaced altogether especially if your compressor crapped out pretty bad. The shops don't want to take a gamble and have to redo work.

I'd go in and tell them you want everything done but the gearbox because you don't have the money. If they won't do it, then you know they are crooked.
 

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Thank you for all of your replies...

So. I felt even more funny after going back to the dealer and talking about these issues.

I decided to leave with my Jeep and had intended to take it elsewhere.

My garage heater is bad order, so I decided to take it to my fire department (where I am a member) and jack it and see if I could figure out what was going on.

I immediately noticed that one of the aftermarket steering stabilizer's bolts was nearly out, and the hole in the bracket was ovaled out.

Also, the adjusting nut on the track bar was completely loose, and about 1/2 inch from contacting the other side of the bar.

I put a new bolt in the steering stabilizer, and tightened it down the best I could, for now.

I also tightened up the track bar nut.

The noise is completely gone.

I called the service manager back and advised him as to what I had discovered. At first he said that the reason for the misdiagnosis was that his "Jeep guy" had recently quit, and the other techs were not savvy on Jeeps.

After I politely called it BS, he advised me that "I will be sorry." He said that his techs know these issues when they see them, and when the ball joints let go, I will be in for "a hell of a ride."

I am not a stranger to mechanics. So, for runs and grins, I jacked up the truck, again, and tested my ball joints (with the wheel shake method.) I noticed no play.

Still, second guessing myself, I took the Jeep to a Ford (gasp) dealer that is in my town and paid them $45 to do an oil change and give it a "safety inspection." I specifically asked them to look at the ball joints, steering, and brakes.

They found nothing faulty.

I will not be visiting this dealer any longer.

Just wanted to update you all. Makes me nervous what else they could be hiding with the Jeep, but I guess only time will tell.
 

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Thank you for all of your replies...

So. I felt even more funny after going back to the dealer and talking about these issues.

I decided to leave with my Jeep and had intended to take it elsewhere.

My garage heater is bad order, so I decided to take it to my fire department (where I am a member) and jack it and see if I could figure out what was going on.

I immediately noticed that one of the aftermarket steering stabilizer's bolts was nearly out, and the hole in the bracket was ovaled out.

Also, the adjusting nut on the track bar was completely loose, and about 1/2 inch from contacting the other side of the bar.

I put a new bolt in the steering stabilizer, and tightened it down the best I could, for now.

I also tightened up the track bar nut.

The noise is completely gone.

I called the service manager back and advised him as to what I had discovered. At first he said that the reason for the misdiagnosis was that his "Jeep guy" had recently quit, and the other techs were not savvy on Jeeps.

After I politely called it BS, he advised me that "I will be sorry." He said that his techs know these issues when they see them, and when the ball joints let go, I will be in for "a hell of a ride."

I am not a stranger to mechanics. So, for runs and grins, I jacked up the truck, again, and tested my ball joints (with the wheel shake method.) I noticed no play.

Still, second guessing myself, I took the Jeep to a Ford (gasp) dealer that is in my town and paid them $45 to do an oil change and give it a "safety inspection." I specifically asked them to look at the ball joints, steering, and brakes.

They found nothing faulty.

I will not be visiting this dealer any longer.

Just wanted to update you all. Makes me nervous what else they could be hiding with the Jeep, but I guess only time will tell.
On your steering stabilizer, make sure it is centered and that the piston is allowed to move in and out without binding.

On the track bar, I'd make sure that the lose bolt didn't hollow out the axle's bracket. FYI, torque is 125 ft lbs. on the track bar bolts.
 

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Those front end parts eventually go bad on any vehicle, car or truck or Jeep, so that's normal. Did they say what specifically was wrong with the gear box? inside? Or maybe it was something the previous owner did to damage it. ....

(for my 2-cents, I don't like mechanics that say something is bad or broke, but can't tell you why)



..
 

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while i worked at a chevrolet dealer i worked on used cars and trucks that came in as trades or they would buy from the auction. and from being there for 3years i noticed that they would not replace everything i would inspect every vehicle then take my list to the used car sales manager and he would tell me what they would replace. alot of the time i did not like what they did not replace hence my reason for leaving. and the service writers or manager get paid buy how much each ticket is they get a portion of that ticket and if a mechanic looked at your vehicle and they are not to savvy on jeep then they will take a list to the writer who has the ticket and tell them what they think is bad and then the writer will call and tell you what they think needs to be replaced. its a huge rip off alot of the time mechanics will not suggest to replace everything that they find just pointing out what they find and the writer decides what needs to be replaced just about all the time they will suggest what pays the most for their paycheck.
this is what i have seen from being in the bussiness
 

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That is just sad, who the heck do we take our cars to then? Not all of us are able to become home mechanics, besides we cannot afford to buy all of the specialised tools.
 

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This is a good question--do you JK owners usually take it to the dealership for maintenance? Aren't they often much more expensive? With warranty, are you obligated to take it to a jeep dealership?

That is just sad, who the heck do we take our cars to then? Not all of us are able to become home mechanics, besides we cannot afford to buy all of the specialised tools.
 

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This is a good question--do you JK owners usually take it to the dealership for maintenance? Aren't they often much more expensive? With warranty, are you obligated to take it to a jeep dealership?
Depends on the warranty. Factory warranty repairs have to be done at the Jeep dealer. If you bought used from a non-Jeep dealer and your warranty is non-factory typically you'd just take it back to the dealer you bought it from since they are the warranty reseller and authorized service center for that warranty.

General maintenance, like fluids and such, I do myself. Keep all receipts and record mileage for any service I do.
 
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