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Discussion Starter · #1 ·
Well I picked up a brand new 2013 wrangler unlimited on Thursday Sept 20th. So far the dealer has had it more than I have. The check engine light was on when I picked it up and they said it was probability the gas cap triggering it that if it didn't reset bring it back in. Well that wasn't the problem. I took it back to them on Monday and had to leave it they said the light wasn't on when they went to work on it and the ran the codes and there was a old code in there for the knock sensor they cleared the code and put 5 miles on it and it didn't come back on. I went after work on Tuesday to pick it up and before i put 1 mile on it the light came back on. I returned back to the dealer and had to leave it there again and they said they had to order a new knock sensor for it. They got that part in on friday and it didn't cure the problem so they had to order a new PCM in and replace that. They got that part in Saturday morning and replaced it put about 15 miles said it was fixed. I picked it up around noon drove 6 miles home then detailed it from where there was crap all over it from where they had worked on it. Then I went to go over to a friends house that lives 2 miles away to show it off and the check engine light came back on. I pulled over and called the dealer because they closed at 4 and it was 3:30 and was told the service writer would call me back. Well I never herd from him. I called them back Monday morning and explained to him what happened and he had me bring it back in after work set me up in a loaner car. I got a call from them yesterday saying they are still working on it that they are not sure what the problem is. Sorry for the long first post but just needed to vent a little. I sure hope its not all like this.:(
 

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When I got my 09 JK, it was used with ~7000 miles on it. The check engine light came on so I took it to a dealership close to work, which had just recently started selling/servicing Jeeps. I had it there 3 different times and they swapped 3 different parts. The 4th time, I took it to the dealership closest to my house. They found that there was something to do with the PCM that had actually been melted by the exhaust (this is what I'm told at least) that they had to replace. Once they replaced it, I never had the light come back on.

The moral of my story is, just because a dealership thinks they fixed the problem, they may only be fixing the symptoms and the underlying problem hasn't been found -- perhaps due to their incompetence. For me, it just took a better technician to find the real issue. Also, I won't be returning to the first dealership any longer.

Good luck...I hope they find your issue. :)
 

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first, welcome to the forum. :wavey: second, sorry to hear about your troubles with the new JKU. no, they're definitely not all like that.... thankfully!

i'm not sure i wouldn't just make them take the damn thing back and get another one off their lot. :eek: and it sounds like that service department isn't very customer oriented... very unfortunate.

good luck!
 

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Tell them you want a new one or your going to the better business bureau and want to use whatever kind of lemon law your state has
 

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Discussion Starter · #5 ·
Tell them you want a new one or your going to the better business bureau and want to use whatever kind of lemon law your state has
Lemon law here in Ohio is 1 year 18,000 miles or whatever comes first so i'm good there and it has to have 3 times the same problem without being fixed so i'm right there on that part just have to see what there going to do for me.
 

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Lemon law here in Ohio is 1 year 18,000 miles or whatever comes first so i'm good there and it has to have 3 times the same problem without being fixed so i'm right there on that part just have to see what there going to do for me.
well keep us posted. i'm interested to hear, hopefully they'll square you and your new JKU away... one way or another, and fast.

hope it works out. :popcorn:
 

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Lemon law here in Ohio is 1 year 18,000 miles or whatever comes first so i'm good there and it has to have 3 times the same problem without being fixed so i'm right there on that part just have to see what there going to do for me.
When I asked about the lemon law at the first dealership I took my JK to, they said that the diagnosed probelm was different each time I took it in, so I wouldn't be able to turn it in as a "lemon".

This may not be the case with your issues, but I thought it might be worth mentioning.
 

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Welcome --- bring it to a different dealership. Some are way better than others. Purchasing a code reader isn't a bad idea either. We have one for our sports car -- so whenever anyone has a light on we check it (most places charge a stupid fee). That way YOU know what's wrong so you don't get railroaded.

Good luck. Once it's fixed you'll love it!!!!
 

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Hi!

The same thing is happening with my 2013 Wrangler Unlimited. I picked it up Saturday September 29 and the check engine light came on as I was driving home from the dealer. I brought it back the following Tuesday, and the dealer said it was probably just a glitch and (I assume just reset it). As I was driving home, the check engine light came back on again. I brought it back in the next day, and the service department said it was an errant knock sensor and had to order a replacement part. It should be ready to be picked up tomorrow, Oct.8, and hopefully the problem is addressed. Although after reading your post, I'm a little discouraged! I hope it's not an indicator of problems to come. I've previously owned a cj-7, and a yj both of which had mysterious oil leaks and other chronic problems that I just learned to live with. When I mentioned that to the salesman, he laughed and said, "Oh no, we don't make 'em like that anymore!" Fingers crossed!
 

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Tell them you want a new one or your going to the better business bureau and want to use whatever kind of lemon law your state has

OP - IMO talk to the service manager and or general manager at the dealership first and explain your concerns. If they won't help you, look for another dealer. Also research the lemon laws for your state just in case.

Did you also get something in writing every time your Jeep was at the dealer?
 

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When I asked about the lemon law at the first dealership I took my JK to, they said that the diagnosed probelm was different each time I took it in, so I wouldn't be able to turn it in as a "lemon".

This may not be the case with your issues, but I thought it might be worth mentioning.
\
Not to be a Smart A**, but What would you have them say? Their gonna protect themselves. Talk to an attorney. Or better yet if you know an attorney, have them call the dealership for you. You may get better results
 

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Discussion Starter · #15 ·
Hi!

The same thing is happening with my 2013 Wrangler Unlimited. I picked it up Saturday September 29 and the check engine light came on as I was driving home from the dealer. I brought it back the following Tuesday, and the dealer said it was probably just a glitch and (I assume just reset it). As I was driving home, the check engine light came back on again. I brought it back in the next day, and the service department said it was an errant knock sensor and had to order a replacement part. It should be ready to be picked up tomorrow, Oct.8, and hopefully the problem is addressed. Although after reading your post, I'm a little discouraged! I hope it's not an indicator of problems to come. I've previously owned a cj-7, and a yj both of which had mysterious oil leaks and other chronic problems that I just learned to live with. When I mentioned that to the salesman, he laughed and said, "Oh no, we don't make 'em like that anymore!" Fingers crossed!
Ok got mine back Thursday it was a pin connector in the harness for the PCM that was not pushed in all the way and was not making a good connection and setting off the code for the knock sensor. So far so good haven't got to put alot of miles on her yet left friday for Hatfield & McCoy trails in WV but got a couple miles and no light. Service manager told me to look in the accessory catalog and pick something out for being so patient with them and they would see what they could do. Think I'm gonna ask for the remote start.
 

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Frustrated, same prob

I am having the exact same problem. The dealership I am going through has found a loose pin is harness also drove it over 100 miles and as soon as I took it home, light comes back on. Back in a rental. I am told lemon law would net me a loss due to depreciation and be a long process. First chrysler product and very unhappy so far.
 

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Ok got mine back Thursday it was a pin connector in the harness for the PCM that was not pushed in all the way and was not making a good connection and setting off the code for the knock sensor. So far so good haven't got to put alot of miles on her yet left friday for Hatfield & McCoy trails in WV but got a couple miles and no light. Service manager told me to look in the accessory catalog and pick something out for being so patient with them and they would see what they could do. Think I'm gonna ask for the remote start.
:thumb:
 

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Discussion Starter · #18 ·
Still no problems since they found what it was. I Have a appointment for next wednesday for the remote start their getting for me.:)
 

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When I asked about the lemon law at the first dealership I took my JK to, they said that the diagnosed probelm was different each time I took it in, so I wouldn't be able to turn it in as a "lemon".

This may not be the case with your issues, but I thought it might be worth mentioning.

My advice to anyone is to buy a code reader. It is much easier to stay on top of the situation if you have an idea what is going on before you bring it in.
My check engine light came on - we read the code prior to dropping it off. That way I know what the general issue is so I don't get the run around.
 

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crossing my fingers

well, Picked it up last night. a little history, the codes have been the same every time. It has been the knock sensor. First time replaced the sensor, next time found that same loose pin in harness, third time it was a faulty sub harness (that's what they called it). So, picked it up last night and have fingers crossed. I got nothing from the dealership but 1/4 tank LESS in gas. Glad to hear our jeep is still not giving that code. Keeps me hopeful. Wyle69, you went to a good dealership. Grats on your remote start too.
 
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