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ACbandy7777 Hey I wanted to chime in here - I would say you got LUCKY. I purchased this bike rack and it failed within the first 6 uses or so. In our case the straps broke that hold the bikes into the saddles. This caused the bike to come off the rack while we were driving.

We are having a really rough time communicating with Quadratec and getting them to stand behind their product. They almost immediately had their lawyer respond to us, who accused us of not using the product correctly. On the site, they have a disclaimer that says you MUST use the Supplementary Strap - I think they know the straps break.

Has anyone else had issues with this product or other Quadratec products ?



I have spent 10’s of thousands of dollars at quadrate. Literally everything I have changed or added to my jeep came from them. I purchased a “Quadrate Brand“ bike rack from over a year ago. After purchasing they said it was backordered and should ship in a few months…. 1 year later and having spoken and emailed them dozens of times, still no bike rack. They still sell it on the website showing backordered and shipping in 30 days. Every time I called it was “shipping any day now”. I could have kept waiting but it was the principal of the thing. When I did cancel they said they would let me know if they were going to be able to cancel as “it should ship any day now”. When they emailed me back saying congratulations we were able to cancel your order I replied that I would never shop with them again. Also you can @Quadratec them all you want. In a effort to resolve my problem I posted to their area on this forum and to date I have not heard a thing. OVER A YEAR!!!!
 

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Don't buy bike racks from Jeep stores.

1up, Saris, Rocky mounts, Yakima. Take your pick.

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ya tell me about it - during COVID it was just about getting one that would work with a oversized tire on the back. lesson learned. We ended up swapping to a LOLO racks after having success with one on our camper this summer - expensive but love it and considering what bikes cost these days - worth it.

loloracks.com

note the stock Lolo rack will work with stock tires on the JL, after that you need the 4" extension,. You can't open the gate with the bikes on most likely however but the rack is rock solid
 
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