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Rampage Jeep Products???

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So I ordered some roll bar padding from last week. They came with 1/2 inch thick foam. So after a few tears on the back bars I got them zipped up. Well the door bars pieces didn't come with zippers so you have to try and slide them down the bar. Major fail. I have no padding in them cause half ripped out. Anybody else had this kinda experience? I am contacting Rampage tomorrow to find out how they will fix my problem.

It does make my jeep look alot better but not at the cost of losing what I paid for.