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So I loved my 2012 and 13 Wranglers. They were fantastic and solid. As I've outlined in other threads my 2016 is just.....well it's not junk but it's just one annoying issue after another.

The latest is the rear window zipper. It wasn't closingvthe teeth together properly and it got to the point where I couldn't even close it. So being under 36,000 miles I brought it to the dealer.

They had it for the day to look at it and other issues and I was told the mechanic got it back together and since he did it wasn't broke so I had to pay $35.

Well a month or two goes by and I finally go to get into my back area. Go to unzip it and it stops after about a foot. Well I'm sure you'll be shocked but the teeth were not zipper together properly. As in, the zipper is broke just like I told them.

So I go to the dealer again. I'm here right now in fact. I show my service guy and say it's obviously broke and the mechanic is a douche. He then proceeds to tell me that it isn't covered under the bumper to bumper warranty. It's only 1 year/12,000 miles.

Is he full of it? I'm just getting sick of being jerked around by these guys. One of the other problems is a slight wobble I feel while going around corners and some bumps. The "mechanic" test drive it and didn't feel it so he didn't even bother to put it on the lift and check stuff out.

Am I in the wrong here? At least with the "wobble". Maybe I'm overreacting?
 

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One vote for over reacting, but then again you are in NY,( not that there is anything wrong with that), so maybe you are not.
:jawdrop:
 

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So I loved my 2012 and 13 Wranglers. They were fantastic and solid. As I've outlined in other threads my 2016 is just.....well it's not junk but it's just one annoying issue after another.

The latest is the rear window zipper. It wasn't closingvthe teeth together properly and it got to the point where I couldn't even close it. So being under 36,000 miles I brought it to the dealer.

They had it for the day to look at it and other issues and I was told the mechanic got it back together and since he did it wasn't broke so I had to pay $35.

Well a month or two goes by and I finally go to get into my back area. Go to unzip it and it stops after about a foot. Well I'm sure you'll be shocked but the teeth were not zipper together properly. As in, the zipper is broke just like I told them.

So I go to the dealer again. I'm here right now in fact. I show my service guy and say it's obviously broke and the mechanic is a douche. He then proceeds to tell me that it isn't covered under the bumper to bumper warranty. It's only 1 year/12,000 miles.

Is he full of it? I'm just getting sick of being jerked around by these guys. One of the other problems is a slight wobble I feel while going around corners and some bumps. The "mechanic" test drive it and didn't feel it so he didn't even bother to put it on the lift and check stuff out.

Am I in the wrong here? At least with the "wobble". Maybe I'm overreacting?
Hey Posts--I'm sorry to hear about this. If you'd like us to reach out to your dealership about the zipper or the wobble, let us know.

Kori
Jeep Social Care Specialist
 

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Hey Posts--I'm sorry to hear about this. If you'd like us to reach out to your dealership about the zipper or the wobble, let us know.

Kori
Jeep Social Care Specialist

Well I'm about to buy new tires so I want to see if that fixed the issue first.

I'm more concerned about the zipper. It renders my top basically half useless. Anything I need to remove the rear window for I can't do. Not to mention the fact that the mechanic who "fixed" it obviously didn't and either didn't check his work or straight up lied about it. And my service guy made no mention about it not being covered last time. He said, "no problem we will check it out". Now all of a sudden it isn't covered? I'm not accusing, but I'm sure you can see why I feel like I'm getting the run around.

Again if I could still use it I wouldn't care but it literally cannot be used. The zipper goes about a foot and then runs into the portion where the teeth aren't properly zipper. So I can either not unzip it or try to force it which will either break it more, or if I manage to get it open I won't be able to get it closed like last time when I brought it in initially.

I appreciate your response. I was going to call Chrysler about it but since you're here I can go through you? :)
 

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Well I'm about to buy new tires so I want to see if that fixed the issue first.

I'm more concerned about the zipper. It renders my top basically half useless. Anything I need to remove the rear window for I can't do. Not to mention the fact that the mechanic who "fixed" it obviously didn't and either didn't check his work or straight up lied about it. And my service guy made no mention about it not being covered last time. He said, "no problem we will check it out". Now all of a sudden it isn't covered? I'm not accusing, but I'm sure you can see why I feel like I'm getting the run around.

Again if I could still use it I wouldn't care but it literally cannot be used. The zipper goes about a foot and then runs into the portion where the teeth aren't properly zipper. So I can either not unzip it or try to force it which will either break it more, or if I manage to get it open I won't be able to get it closed like last time when I brought it in initially.

I appreciate your response. I was going to call Chrysler about it but since you're here I can go through you? :)
For sure--send a private message with your VIN and the dealership that has been servicing the Wrangler.

Kori
Jeep Social Care Specialist
 

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[
The latest is the rear window zipper. It wasn't closingvthe teeth together properly and it got to the point where I couldn't even close it. So being under 36,000 miles I brought it to the dealer.

I had a 2005 Wrangler X with the same problem an only one year old .
The Dealer more or less told me it is a Jeep Thing . About 10 miles from me I have a canvas shop that does boat covers and stuff . The owner of the canvas shop said no problem you need a new heavy Duty zipper . He put a new very heavy duty zipper in cost 35.00 end of problem . From then on it worked like a door open closed any time I used it not one time a problem .
 

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He then proceeds to tell me that it isn't covered under the bumper to bumper warranty. It's only 1 year/12,000 miles.

Is he full of it? I'm just getting sick of being jerked around by these guys.
I think there might be a chance that your dealer is correct (maybe they had experience with this from other owners?).

If you look in your owners manual (who really ever does?), in the warranty section, there is a list of items that are only covered for 12months/12,000 miles. One of the items is "rear window".

Yah, I can see a good debate ensuing if the entire soft top rear window is what is meant by this, or not.
 

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Replace the zipper or the window.

Jeep Wrangler swing gate mounted rear window
Last year I purchased a 2011 Jeep Wrangler Unlimited Sahara with a factory black soft top. I had a Rough Country “spice” convertible top installed to coordinate with the dark green exterior and saddle leather interior colors. I was not happy with the limited access afforded by OEM/Aftermarket fixed zip in rear window/hold down bar systems. A Google search did not reveal any commercially available rear swing gate mounted windows. Being familiar with the 50s-60s sport car roadster Plexiglas door windows, I designed and had fabricated the ideal rear window (photos attached) for the Jeep Wrangler. The window makes convertible tops much more convenient for all Wranglers. Before installation, I had my upholsterer line the top and make a window storage bag with green diamond quilted fabric (visible in the “open” view).
The locking post hinges allow for adjustment to match the rear rake angle of any particular top, while facilitating folding the posts for compact storage. Installation is strait forward; involving mounting the 2 brackets to the top bar of the swing gate with stainless self-tapping screws and trimming the Plexiglas to fit the individual top rear opening. The bracket attached toggle clamps prevent rattling and permit the almost instantaneous mounting and removal of the window without tools or lose parts.
 

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Go to another dealer. Some just don't want to provide service. Also fill out a survey on their poor service. This drives me nuts about stealerships.
 

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Having worked for two dealers a GM for 35 years and a Chrysler 1.5 years I can tell you that any service mgr. can extend the warranty period up to 48/48,000 miles with just their signature on the repair order, no questions asked by the service management by either. This mainly happens with the selling dealer of the vehicle in question, it is done as a good will with one of their customer. Also, any repairs done within one year of still being in factory warranty would also be covered in that time period. Service writers are also instructed to say NO, but a pleasant visit with the service mgr. and explaining the salutation could result in more favorable results. I can tell you as an owner of a JK soft top Jeep these zippers can be a problem at times and extra care must be give to zipper operation, specialty the rear window in its starting position, the left side. Not that this happened in this case, but I have read many articles on this forum where excessive force could have be applied to the zipper causing damage to it. Since this was first done as a warranty repair your other option is to open a complaint with Chrysler Service and handle the claim in a professional manor. Last ask the dealers service mgr. to show you how to work the window correctly, he may have to get the tech out to show you, but that ok, we will soon find out how thing work.

trainman
 

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Jeep Wrangler swing gate mounted rear window
Last year I purchased a 2011 Jeep Wrangler Unlimited Sahara with a factory black soft top. I had a Rough Country “spice” convertible top installed to coordinate with the dark green exterior and saddle leather interior colors. I was not happy with the limited access afforded by OEM/Aftermarket fixed zip in rear window/hold down bar systems. A Google search did not reveal any commercially available rear swing gate mounted windows. Being familiar with the 50s-60s sport car roadster Plexiglas door windows, I designed and had fabricated the ideal rear window (photos attached) for the Jeep Wrangler. The window makes convertible tops much more convenient for all Wranglers. Before installation, I had my upholsterer line the top and make a window storage bag with green diamond quilted fabric (visible in the “open” view).
The locking post hinges allow for adjustment to match the rear rake angle of any particular top, while facilitating folding the posts for compact storage. Installation is strait forward; involving mounting the 2 brackets to the top bar of the swing gate with stainless self-tapping screws and trimming the Plexiglas to fit the individual top rear opening. The bracket attached toggle clamps prevent rattling and permit the almost instantaneous mounting and removal of the window without tools or lose parts.
That's pretty freakin' sweet. Think it would port over to a Perspex window? I like Plexi, but I also like having something that won't crack the first time it gets flexed in the cold (-10F or so here in VA last winter)...

O_E
 

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The latest is the rear window zipper. It wasn't closingvthe teeth together properly and it got to the point where I couldn't even close it. So being under 36,000 miles I brought it to the dealer.

They had it for the day to look at it and other issues and I was told the mechanic got it back together and since he did it wasn't broke so I had to pay $35.

Well a month or two goes by and I finally go to get into my back area. Go to unzip it and it stops after about a foot. Well I'm sure you'll be shocked but the teeth were not zipper together properly. As in, the zipper is broke just like I told them.
Sorry I got sidetracked...

Have you tried rubbing a black crayon into the teeth of the zipper? I did that with my dad's JKU soft top and after getting the zipper going once or twice through the motions it was a LOT smoother. Beforehand, the teeth would need to be forced and sometimes not line properly and leave gaps, afterwards no problem. The wax gives the teeth a bit of extra lubrication so they can more easily mesh and have less of a chance of going off-track.

Failing a black crayon, or black candle if you can find one, a tub of turtle wax (high paraffin content) can do in a spot, but it'll be a bit messy since it's meant to stay fairly liquid until it heats past a certain point.

O_E
 
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Failing a black crayon, or black candle if you can find one, a tub of turtle wax (high paraffin content) can do in a spot, but it'll be a bit messy since it's meant to stay fairly liquid until it heats past a certain point.

O_E
Works great! I use some Burt's Bees chapstick, cheap ones with a weird fruity smell, I got on Amazon. Side benefit is I have them in the Jeep if I need for their intended purpose too!
 
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