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Discussion Starter · #1 ·
Just purchased a nice new white Sahara Unlimited, with saddle leather seats from the dealer, but also purchased their MOPAR Lifetime Maximum Care for $3995 included in the financing payment. But now I am thinking that may have been a bit much, and based on some old google search posts that it may have been cheaper to purchase the warranty directly from MOPAR on line, or not really needed at all if the Jeep brand is so liable. Any opinions? I am into exotic collector cars, so buying a new car was new to me with other things to potentially get, like this extended warranty. I keep cars for quite a while, but being retired I don't really expect more than 7,000 miles or so per year on the Jeep. Will post photos later, but for now I am more curios about opinions on this warranty, as some say you can cancel the warranty within 60 days too.
 

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You can get the same warranty online or at one time some members were selling them for about half of what you paid, Your dealer put the screws to ya.
 

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Wow, that's the most I've heard of anyone paying for the lifetime warranty!

Congrats on the jeep though!
 

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Just purchased a nice new white Sahara Unlimited, with saddle leather seats from the dealer, but also purchased their MOPAR Lifetime Maximum Care for $3995 included in the financing payment.
My goodness. :jawdrop:

You have a PM coming your way.
 

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Discussion Starter · #5 ·
Looks like I way overpaid...rookie. I find it odd that dealers could even do that. Seems like warranties should be pretty much standard from the company since it applies to the company parts. But like I said, this stuff is new to me. I believe I can cancel if within 60 days and I had no claim if I tell the dealer, at least that's what I see from the MOPAR warranty website.
 

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I know I already sent you a PM on this so this info is mainly for anyone else who is looking for a similar deal.

The extended warranty is one thing the finance manager likes to push during closing. They offered it to me for $3,600 back in 2012. After they went through their 4-square thing on paper and several other incentives I still refused, even when they lowered it down to $3,000.

Before the initial 12 month warranty was up I found a great deal on the same thing from a forum member who works in sales at Hayes Jeep in Kalamazoo. I paid $1,850. That was back in 2013. The price has gone up a bit since then but the latest info I have is their current price is $2,315 for the lifetime with a $100 ded.

Since Hayes Jeep is a site sponsor I can post their contact information below. Tom took over the duties from forum member Noble, who I originally purchased mine from. The actual contact person at Hayes Jeep goes by the member name of tomwinkels here on the forum. I'm sure Tom will beat anyone's price if you mention that you're on the Wrangler forum.

Tom Winkels
Hayes Jeep
Kalamazoo, Mi 49001
269-488-2080
[email protected]
 

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Mr. Jan, go back to the dealer and play the "you screwed me over on the warranty" game and cancel the policy or give them options that you are comfortable with. Not sure if they can meet the $2315 price tag, but they can come close. I got mine for $2416. Knowing what I know now, I could have gotten it even less than that, but I'm ok with my policy.
 

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Should have heard my dealer after I talked them down from that price. "I am telling you, $2,500 is my cost". I explained I can buy it from another dealer for a few hundred less and they tell me they are making money. She looked me in the eye and assured me that was their cost. Enthusiastic lying. What can you do.
 

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The finance rep that checked me out had a melt down when I showed him Noble's quote. I think there may have been a mini stroke also. Then said it was a scam and not a real Chrysler dealer. Finally did a deal at $75 over. He did say Noble's quote was under his cost, said dealer cost varies depending on lots of stuff. Not sure if that's legit or BS.
 

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Discussion Starter · #10 ·
I am more disappointed in relation to the service itself in respect to the warranty, especially with me being a novice with new cars and with the the jeep as well. I would think the home company should have more oversight and requirements of dealers sales practices since they represent their product. For instance handing clients a brochure showing what a warranty entails and encouraging a few minutes to review it, and also some standardization on warranty pricing; rather just a brief oral overview and working the price into monthly cost rather than saying the total up front. I just feel like I got a bit suckered by the process with a bit of sake oil style. If that's how Crysler/Jeep likes to run their business, then I guess it is what it is. But probably the snake oil process occurs at all car dealerships, so it's like buyer beware, rookies no exception. Anyway, in the link below it looks like Crysler allows cancelation and refund of the warranty (even if the car is financed). Is that true, or am in in some oddball website? Near the end of the link shows the cancelation process. I have a lot of high end exotics, and I suppose if I can live with no warranty on those, then I should be able to handle a Jeep (unless they are just so unreliable over time). Nice basic white jeep though, and may do some customization later. I added some photos of it in my photo link.

Answers to questions about Mopar extended warranties.
 

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Discussion Starter · #11 ·
Canceled the warranty. Just had to go to the dealer and sign some paperwork. Not sure if I will purchase from another source that you guys mentioned, or just do without. But will most likely go without the lifetime since most I have talked with say the jeep is pretty reliable.
 

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You can still purchase the lifetime warranty as long as the factory warranty is still in effect. The price goes up $150 after the first 12 months.
 

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Discussion Starter · #13 ·
Thanks for the info, at month 11 I will look at it again. You would think there would be stats on warranties and repair usage to provide a better cost/benefit analysis. Maybe such data isn't connected into one source when everyone purchases warranties and when everyone claims under the warranty, while considering mileage as well. Or could be a double edge sword for Jeep, in that if data shows a lot of claims then it could imply Jeep unreliability, whereas low claims could imply no need for warranty purchase. To me that info would be a bit more valuable than the dealer just saying, "although it is $4K for the warranty, it will pay for itself over time". Sorry, I managed Research teams for many years prior to recent retirement, so I get a bit anal in looking at such things some times.
 

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Being taken advantage of at a dealer is all to common. It's a learning curve for sure. My parents (in their 80's) got taken to the cleaners by the local Hyundai dealer. First they sold them a car on a 3 year lease, which my parents never lease, then sold them a 6 year warranty. Think about that. A 3 year lease (which has a 3 year warranty already) and another 3 year warranty for a car they would have turned in after the first 3 years.

So I was pissed off and went down to the dealer the very next day. Asked to speak to the GM, told him what happened. I was professional and polite and I told him I'm not mad, I don't want to make a scene, but I am giving you one chance to make this right.

In the end they got a purchase, not a lease, for 5 years at 1% interest, no extended warranty, another $5k on their trade, and another $2k or $3k taken off the car price. Basically the sales guy and finance guy saw an elderly man and preyed on him. My dad was tired and was signing anything they put in front of him. I almost took the finance guy out behind the store, but he wasn't worth my time. My parents got a good deal in the end, but it sickens me that dealers will take advantage of the elderly.
 

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You can still purchase the lifetime warranty as long as the factory warranty is still in effect. The price goes up $150 after the first 12 months.
Anyone can purchase a Mopar maximum lifetime warranty anytime within 4yr or 48k miles. As, you mention above it is $150 higher if purchased after the 1st year. Also, Mopar will finance at 0% interest over 18 months with 10% down. Monthly payment is roughly $120. Right about $2500 total after initial 12 months.

That's the deal I got and sure yours was comparable for this plan.
 

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Discussion Starter · #16 ·
Went back to the dealer on Feb 29 to cancel once I knew about the 60 day cancelation. But in following up just a couple days ago, it appears Mopar did not get the paperwork from the dealer. So I checked back with the dealer trying to get a copy of the cancelation since I don't recall getting a copy, but no follow up to contact...crickets. Eventually with some attorney threatening, I got some follow up from dealer upper management. But it seems they could not find the paperwork either. But the management staff followed through to cancel with Mopar, but in doing so I saw an email from Mopar that the dealer cost for the warranty was about $2,200. However, I was charged $3,995. I am now trying to confirm with dealer to be sure the loan company I financed with will get $3,995 and not just $2,200 from Mopar. I assume the difference comes from the dealer to make $3,995 total refund. I suppose it operates that way unless the dealer was doing something funky. I just presume they were just keeping the difference, and were allowed to do so (like commission).

All in all, lesson learned for others when a dealer tries to sell you anything in addition to the car. I don't usually get sucked into such things, but for some reason I did on this one. Also, lesson learned, follow up on things yourself, and don't assume others are doing their job and jump in when things seem fishy.
 

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It's tragic how dealers are ripping of their customers on these warranties. They have absolutely no ethics in my opinion. Do they really need to profit over $1700 on re-selling a MOPAR warranty? Absolutely not. It's also one of the reasons why I ALWAYS buy my warranties after the purchase.
 

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You can get the same warranty online or at one time some members were selling them for about half of what you paid, Your dealer put the screws to ya.
Gotta love how many blame the dealer for "putting the screws" to the customer. They offer a plan, you can either choose to accept it, negotiate it with the finance guy or look elsewhere. Don't blame the dealer!
 

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Gotta love how many blame the dealer for "putting the screws" to the customer. They offer a plan, you can either choose to accept it, negotiate it with the finance guy or look elsewhere. Don't blame the dealer!
Really? Who do you blame when someone that is less informed, timid, elderly, or maybe has a learning disability wind up paying way, WAY, more then someone else for the same product or service? Happens EVERY DAY at many auto dealerships.
 

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Really? Who do you blame when someone that is less informed, timid, elderly, or maybe has a learning disability wind up paying way, WAY, more then someone else for the same product or service? Happens EVERY DAY at many auto dealerships.
The price is $3995.00 and it's negotiable as is the cost of the vehicle. Getting screwed is when the dealer charges an elderly person or others, more than the listed price.
 
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