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Discussion Starter #1
7/31/17 - Bought 2017 Recon Unlimited.

8/8/17 - Dropped jeep off at the dealership to have the suspension upgrade installed. (Mopar 77072353AB)

8/11/17 - Service department completed the install and stated "Vehicle is not recommended to drive with lift kit installed with factory tires due to change in drive angle." There is now a front steering wobble at 40+mph.

8/11/17 - Had new 20x9 wheels and 35X12.50r20 tires installed in hopes of "fixing the issue" like the service department said.

8/12/17 - Took jeep back to the dealership and told them "I don't think tires and wheels fixed the problem." because there was a dangerous wobble in the front steering when driving 40+mph (driving in a straight line)

8/21/17 - Ten days later from suspension kit install the dealership service department still doesn't know what the problem is. After checking and re-checking the suspension and alignment, the service department has only managed to install a caster kit to try and improve the wobble. -no change. Now they state they are having a technician check everything related to the drive train.

I think I'm ready to fill out my new car survey. :rant: The vehicle has been in the service department longer than i've owned it. (Less that 200 miles when I dropped it off)
 

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How big is the lift? Did you get adjustable control arms or a geometry correction bracket? Are your axles recentered? Adjustable track bars? Etc

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Its a 4" lift. The Mopar kit came with the following:
  • 4 - springs
  • 4 - Fox reservoir shocks
  • Control arms
  • Brackets
  • CV driveshaft and yoke
  • Fox steering damper and "higher steer" conversion kit.
I have no idea of any trouble-shooting the service department has done other than what they cared to mention.... checked front & rear alignment, checked all parts from suspension kit.

I've gone as far as told the service manager, "i think your technicians might need some specialized help from a shop that installs lifts."

It might just be my narrow minded view, but I think this is ridiculous.
 

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Unfortunately, dealers suck. Either they lied to you, or simply don't understand the suspension when they tried to blame it on the stock tires.

In fact, larger wheels and tires will emphasize a driveline vibration. I wasn't able to verify the part number, is that the 2" kit with the front drive shaft? If so, that's the starting point.

What caster kit? That lift comes with cam bolts (which most of us don't like) and they should have installed those on the original installation.

Very shady... watch them closely.
 

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Yes I would definitely strongly advise them getting help from a specialized shop. I've done nearly everything myself and I regret bc I have been in and out of alignment shops since I put it in bc I have a shake and a flighty drive also my toe keeps going out. Unfortunately for me offroading isn't much a hobby here and the closest jeep shop is just over an hour away. And they haven't answered their damn phone the last 5 times I've called so now Idk what to do. Haha

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Ok, it's the 4". Still the front drive shaft, but also the rear cam bolts are needed to set the rear pinion angle. If they missed the pinion angle, that could also be an issue.

And unfortunately, that Mopar 4 has been a problematic lift... the thread here is full of failures and drive ability issues.

Good luck.
 

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Discussion Starter #7
I appreciate the info. Thank you. I've also got the ear of a few of the dealerships leadership. So i'm hoping that does some good as I'm currently making daily calls to check on progress.
Hopefully I will have some good news by the end of the week, but I honestly think that dealership's technicians are spinning their wheels. It's quite sad though, because the assumption would be their service department doesn't regularly experience these types of problems because this particular dealership installs lifts on their Sahara's all the time.
 

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Have them take the front drive shaft out completely and take it for a drive. 15 minutes to rule that out.
 

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Discussion Starter #9
Thank you for the feedback. I will most certainly mention that to the Service Advisor that was assigned to me. Seems odd/sad, since i'm not mechanically inclined and i'm trying to give the technicians ideas on things to look into. I would have never expected this type of problem from on a new vehicle from an authorized dealership. But then again, i'm probably pretty naive about these types of automotive issues compared to others.

I will note that I just completed my dealership survey and the manufacturer survey. My interaction with the service department of the dealership didn't paint a pretty picture of the overall buying experience. I'm pretty sure I will be contacted by the dealership if the auto-replies I received from the surveys are any indication of just how serious the dealership & manufacture take customer service/satisfaction.
 

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7/31/17 - Bought 2017 Recon Unlimited.

8/8/17 - Dropped jeep off at the dealership to have the suspension upgrade installed. (Mopar 77072353AB)

8/11/17 - Service department completed the install and stated "Vehicle is not recommended to drive with lift kit installed with factory tires due to change in drive angle." There is now a front steering wobble at 40+mph.

8/11/17 - Had new 20x9 wheels and 35X12.50r20 tires installed in hopes of "fixing the issue" like the service department said.

8/12/17 - Took jeep back to the dealership and told them "I don't think tires and wheels fixed the problem." because there was a dangerous wobble in the front steering when driving 40+mph (driving in a straight line)

8/21/17 - Ten days later from suspension kit install the dealership service department still doesn't know what the problem is. After checking and re-checking the suspension and alignment, the service department has only managed to install a caster kit to try and improve the wobble. -no change. Now they state they are having a technician check everything related to the drive train.

I think I'm ready to fill out my new car survey. :rant: The vehicle has been in the service department longer than i've owned it. (Less that 200 miles when I dropped it off)
Hi lunarr01,

Sorry to hear about this! If you would like to PM our page with your VIN I'd be happy to look into this further for you.

Andrea
Jeep Social Care Specialist
 

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My guess would be a track bar or caster issue.
 

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god it pisses me off what stealerships will tell people.

8/11/17 - Service department completed the install and stated "Vehicle is not recommended to drive with lift kit installed with factory tires due to change in drive angle." There is now a front steering wobble at 40+mph.
this is one of the most asinine things i've ever read. in fact, i'd be contacting FCA corporate to let them know one of their stealerships is flat out lying to customers. :atomic:

sorry OP. absolutely do not let up on those asshats.
 

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They blamed it on the tires. You upgraded per their recommendation. It didn't fix the issue and you should be compensated for their flat out lie. It didn't do a thing and wheels/tires are expensive. It's very upsetting to hear your story. I hope they take care of you!!
 

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They blamed it on the tires. You upgraded per their recommendation. It didn't fix the issue and you should be compensated for their flat out lie. It didn't do a thing and wheels/tires are expensive. It's very upsetting to hear your story. I hope they take care of you!!
Seriously, this is very upsetting. I hope they get your rig fixed soon!

Wishing you the best of luck Jeep brother.
 
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I would go to the higher ups at your dealership. And let them know there service department are crooks. I would also suggest a front adjustable track bar. Did your lift come with all 8 control arms? 4"s is a lot of lift not to have all 8 arms replaced. The geometry of your jeep is going to be off. Also since they dont know what they are talking about I would assume they probably torqued everything down while the jeep was on the lift and not under weight. This will cause your control arms to bind and give you flighty steering. I would request a refund on any labor done on your vehicle.

-JP
 

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Something seems odd here.

Vibes at a certain speed are almost always tire balance. A shimmy or death wobble would not shake all the time, usually when hitting bumps.

Low caster the jeep will generally ride like crap, loose steering or flighty when on the highway.

Check your PSI too Dealers like to use the factory PSI when installing larger tires. Not saying this is your issue but it will make the ride better.

Make sure the dealer removed the factory rotor clips. These CAN NOT be run with aftermarket wheels. They are only there to help keep the rotor in place during assembly.

Like said, if it happens all the time at 40 mph my guess is tire balance. Its totally on them but if you want to prove it out rotate the tires around. Start with left swap front to rear, drive and see if better. If not swap right front and rear, if better you know its the right front tire thats not balanced. You can also look for the rotor clips while swapping.




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Fyi driveline wont be felt only in the steering rather in the seat/whole JEEP And get worse with speed.

Another issue i see, you said you have CA and then cams were installed? Ask for caster numbers, you def dont want more than 4° caster with 4" of lift... this could cause Shaft issues.
The 4" Mopar gives you rear lowers and cams for the rear uppers. It also has front lowers. It does include drag link flip and front bracket.

So not an adjustable front track bar issue...

I agree with speed sensitive vibration being tires, but it didn't do it before lift with stock tires, it did do it after lift with stock tires and it still does it with aftermarket tires and wheels...

Here, so the other suspension homies know what we're looking at:

 

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The 4" Mopar gives you rear lowers and cams for the rear uppers. It also has front lowers. It does include drag link flip and front bracket.



So not an adjustable front track bar issue...



I agree with speed sensitive vibration being tires, but it didn't do it before lift with stock tires, it did do it after lift with stock tires and it still does it with aftermarket tires and wheels...



Here, so the other suspension homies know what we're looking at:




The question is do you believe them or not? Remember they just made a quick sale of what 2-3k on tires/wheels.


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