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Discussion Starter · #1 ·
So about a month ago i went into my jeep dealership and traded my hard top for a soft top. Well now that we have been having heavy rain, the top is leaking like crazy. I went to the dealership and they refuse to fix it and refuse to give me the hard top back. I called and reported it to chrysler and they said they couldnt help me. Anyone have any ideas?
 

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I would ask for a manager and not just take the word of the person at the dealership, then their manager and then the regional if I had to. Would do the same when I called in to the company. But if the top is new and leaking it should be covered under warranty
 

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Is your vehicle a 2010/2011? They changed the softtop for those years and maybe the dealer gave you an earlier version or visa-versa. E.g. If you received a 2009 top, your 2010 doesn't have rails on the door tops to tie into since the 2010 tops have a cable tight system. Either way, it should not be leaking like crazy. Maybe have them verify that it was installed correctly?
 

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Discussion Starter · #4 ·
willywaxer said:
Is your vehicle a 2010/2011? They changed the softtop for those years and maybe the dealer gave you an earlier version or visa-versa. E.g. If you received a 2009 top, your 2010 doesn't have rails on the door tops to tie into since the 2010 tops have a cable tight system. Either way, it should not be leaking like crazy. Maybe have them verify that it was installed correctly?
No its a 2007 and they gave me the top off an 08 that they had on the lot with low miles. I talked to the owner and hes the one that said they werent gonna help me. Ahh where is pato when you need him.
 

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Where is it leaking from?
 

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Discussion Starter · #7 ·
daggo66 said:
Where is it leaking from?
The sides above the a pillars. The top is definitely on correctly.
 

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^That's where they all seem to leak from. You probably have a 0% chance of getting the hardtop back. I'd change tactics, and at LEAST get a new softtop that doesn't leak- Mark W.
 

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There is usually a piece of weatherstripping just to the right of the A pillar when looking at the side of the Jeep. There's an indentation area just before the larger part of the door surround. That weather stripping is probably absent since you originally had a hard top. It often falls off over time with the soft tops as well. Go to Home Depot and buy a roll of sticky backed 1/2 in weather strip. Cut a 2 1/2 to 3" peice to place on the top and side (facing out) of that gap. Your leak will stop.
 

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There is usually a piece of weatherstripping just to the right of the A pillar when looking at the side of the Jeep. There's an indentation area just before the larger part of the door surround. That weather stripping is probably absent since you originally had a hard top. It often falls off over time with the soft tops as well. Go to Home Depot and buy a roll of sticky backed 1/2 in weather strip. Cut a 2 1/2 to 3" peice to place on the top and side (facing out) of that gap. Your leak will stop.
Asked my shop forman, he said to do the same. I didn't want to be the first to tell you, but I was immediately thinking you could kiss that hard top goodbye. Getting it back won't happen.

You have to keep in mind, it was your trade, not theirs. A hardtop is worth more to them than a soft top. I would ask for some help from them to stop the leaking though.

And if I ever see a hard top that I can sell really cheap, you'll be the first to know.
 

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When I was taking my top down one time, I accidentally tore a piece of that material off and it leaked like a sieve. I went to my dealer's parts department and they don't have an official part for that. The parts guy is the one who suggested HD to me. It worked like a charm and a lifetime sized roll costs $4.
 

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Discussion Starter · #12 ·
pato1031 said:
Asked my shop forman, he said to do the same. I didn't want to be the first to tell you, but I was immediately thinking you could kiss that hard top goodbye. Getting it back won't happen.

You have to keep in mind, it was your trade, not theirs. A hardtop is worth more to them than a soft top. I would ask for some help from them to stop the leaking though.

And if I ever see a hard top that I can sell really cheap, you'll be the first to know.
Thanks man, i appreciate it, Daggo, could you take a picture of the spot you are talking about so i will know exactly what to do. Thanks all.
 

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You would be surprised at how much they try and resolve a problem reported to the Better Business Bureau
 

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You traded a used hard top for a used soft top. Why would you think you have any recourse if you have problems?
 

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Discussion Starter · #16 ·
Tiki Tim said:
I'm with jz on this. I don't think it Is the dealers problem that a used top is leaking no matter where you got it.
So its okay for that dealer to have that leaky top on another vehicle in their lot and sell it for 17+k. I would hate to buy from your dealership.
 

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And if he bought the jeep with the top I would assume there would be some type of warranty on it. He didn't buy a car he traded a top. If the hardtop leaked for the dealer after the trade, there is nothing they could do...
 

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So its okay for that dealer to have that leaky top on another vehicle in their lot and sell it for 17+k. I would hate to buy from your dealership.
If the dealer took it off a live Jeep and not off a back shelf, then the original jeep probably had the weatherstrip. Not a leaker.

Just a thought.
 

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So its okay for that dealer to have that leaky top on another vehicle in their lot and sell it for 17+k. I would hate to buy from your dealership.
It wouldn't be ok, the dealership when they inspect the Wrangler probably wouldn't do a water test. If they noticed it was leaking or the TSB for the top had not been completed they would have fixed it.

I would tell you to do what Daggo said to do and see if that works. I think you might have good luck with it.

Don't let it get to you though, you'll probably get step by step instructions from daggo, complete with 25 pictures. That's if my gut feeling on Daggo is right. Which I'm willing to bet it is.
 
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