[MattK]

I've driven all manual vehicles since 1987 and my new 2013 JK 2-door transmission so far sounds fine. Shifting is solid and not hearing anything out of the ordinary. I am finding it to be a bit finicky between the gas and clutch though. Might be I need a bit more time but I'm used to just gliding through gears in my 2007 FJ without all the herky jerky I'm getting now.

 

[MattK]

OK, I've come to notice over 1k miles that 3rd and 4th sound a lot different than any other gear. It's a rattle I suppose and it might be something like SilverSports issue with 3rd/4th.

 

[MattK]

I've driven all manual vehicles since 1987 and my new 2013 JK 2-door transmission so far sounds fine. Shifting is solid and not hearing anything out of the ordinary. I am finding it to be a bit finicky between the gas and clutch though. Might be I need a bit more time but I'm used to just gliding through gears in my 2007 FJ without all the herky jerky I'm getting now.

Since my last post I've gotten a rattle in 3rd and 4th and neutral. I took it into day to the dealership and took the shop foreman out for a ride. He didn't say much on the trip around the block other than they've seen new Jeeps come in with the transmission fluid not being at the correct level. They checked that and it was fine.

I have to take it back Monday where they will tear it down to look for the problem. They did put it on a rack and heard the rattling in neutral.

From my invoice:

"Found grinding noise while in neutral customer to return for tear down on transmission."

We'll see how it goes!

 

[MattK]

I have to take it back Monday where they will tear it down to look for the problem. They did put it on a rack and heard the rattling in neutral.

From my invoice:
"Found grinding noise while in neutral customer to return for tear down on transmission."

We'll see how it goes!

Called dealer today to check in on progress. Dealer tore apart transmission and called Chrysler with results and Chrysler is actually revamping some transmission mount part, I'll get more info when I go to pick it up today, which is the culprit. The revamped part is on national back order as they have to ramp up mass production of it.

They are putting my transmission back together and I'll pick it up today after work. It's OK to drive and they'll call me back when the part is in stock at which point they'll replace it.

 

[MattK]

Called dealer today to check in on progress. Dealer tore apart transmission and called Chrysler with results and Chrysler is actually revamping some transmission mount part, I'll get more info when I go to pick it up today, which is the culprit. The revamped part is on national back order as they have to ramp up mass production of it.

They are putting my transmission back together and I'll pick it up today after work. It's OK to drive and they'll call me back when the part is in stock at which point they'll replace it.

Got Jeep back and this is what the report says(their English no mine):

"Trans grinding and grouling when is 3 and 4 gear. Perform inspection and found no problems at trans perform other inspection and email Chrysler and was told to replace trans mount do to shift location. Mount is in back order at this time. Star case #461597"

 

[MattK]

Question: Is this this manual transmission used in other Chrysler vehicles? Maybe they used all the same "generic" parts used in other vehicles and the Wrangler needed a more specific part to prevent the rattling/grinding.

 

[MattK]

Wow, that sucks. Someone posted something about a redesigned mount. It's crazy that the new trans did not fix it.

That was me that has the STAR case for the redesigned mount. I haven't heard back from the dealership and tomorrow is a month since they said they're waiting for the redesigned transmission mount to be off back order as it's being manufactured.

I will call tomorrow morning and see what the status on this is. The noise is still present in my 3rd and 4th gear (manual) and hasn't gotten any worse that I can tell.

 

[MattK]

Got Jeep back and this is what the report says(their English not mine):

"Trans grinding and grouling when is 3 and 4 gear. Perform inspection and found no problems at trans perform other inspection and email Chrysler and was told to replace trans mount do to shift location. Mount is in back order at this time. Star case #461597"

The transmission mount part is in and I'll be taking it in on Monday to have the work done. I'll post here when I have it back and have driven it some to see what happens.

 

[MattK]

The transmission mount part is in and I'll be taking it in on Monday to have the work done. I'll post here when I have it back and have driven it some to see what happens.

Just an FYI I got a piece of mail today from my dealership's parts department stating the part is in.

Part Number: 5(or S)147192AA
Description: Isolator

 

[MattK]

The transmission mount part is in and I'll be taking it in on Monday to have the work done. I'll post here when I have it back and have driven it some to see what happens.

Well got the JKR back today and the new isolator-transmission mount part did not solve the 3rd and 4th rattling. I kept getting the line all day "Some noise is normal." to which I replied but this isn't or it would be doing this through out all gears.

My invoice says the following:

Per STAR center replace transmission mount for grinding noise.
(Advised customer some noise is normal per Chrysler)

I don't know how they came to this conclusion after installing and driving the JKR:

Perform inspection and install new transmission mount per Chrysler case #461597 Install new mount and test drove. Jeep is shifting and running to factory specs OK to be delivered.

I was hearing the noise within 100 yards of leaving the dealership. It was closing time so I didn't u-turn and have another discussion about it. This is rather disappointing and I don't like being "that guy" but I'm going to get what I paid for as it didn't do this on the test drive back in January or I would have got my first auto as this is loud enough to be annoying. Even passengers are a little concerned when they hear it for the first time.

Any reasonable suggestions so I can move forward?

SilverSport I believe you got yours fixed when they replaced the countershaft? Are you still rattle free in 3rd and 4th?

 

[MattK]

All I've got out of the repairs is 1+ months without the Jeep, a twice ripped out transmission, new rattle, and a creaking clutch. I really suggest you bring these issues up with the dealer, but make sure that you have direct contact with Chrysler customer support and the Chrysler engineers. I think someone needs to be held accountable and it shouldn't be the dealer.

Hey thanks for the suggestions Blastek. I don't hold them accountable in the sense that it's their fault the transmission is doing this, after all they didn't design it. But I know they're hearing what I'm hearing and just towing the Chrysler line.

I've never dealt directly with a car manufacturer so I'm unsure how to move forward. I guess I can call up my service rep and let them know it's still happening and ask for their suggestion.

I understand manuals make noise. I've only driven manuals since I learned how to drive back in 1986 and my '67 VW Bug's manual was quieter than this! It's so nice in 1,2 5 and 6 for the most part but 3rd is loud and 4th is obnoxious! Neutral is rattling too about the same as 3rd.

 

[MattK]

A whole new transmission made my noise worse, fwiw.

Well if all they did was just ship in a new factory assembled pre-built transmission and swapped it out I would expect that as I haven't heard of any changes to the 6-speed because of this complaint. What would be best is if they tore it down and replaced individual parts paying attention to tolerances, etc.

 

[MattK]

there just seems to be a lack of consistency on Chrysler's part. A quick search of their own database would show all the similar problems customers are having and all the solutions that haven't worked.

I don't know if the STAR system is much like an IT ticketing system but there's got to be a way to search it and see all the similar issues.

 

[MattK]

Good luck! Also, hopefully not built from rusted parts from a warehouse flooded by hurricane Sandy. Someone on this thread posted about that...

Let us know how it goes. I just reported back to my dealership that Chrysler's solution for my STAR case did not solve the 3rd and 4th grind/rattle by replacing the transmission mount.

 

[MattK]

Anyone have to call chrysler and open up a case ? If so how long did it take to get a return call from them ? I have been waiting a week and a half and the dealer cannot even touch my jeep anymore because they cant figure out why its FUBAR.

Sorry Binx,

My dealer or Chrysler opened a STAR case themselves for me. Not sure how it went down. I assume the longer you wait and they hold your vehicle the closer you are to a Lemon Law vehicle. At least here in California it states your vehicle must be out of service for 30 days and they have 4 attempts to fix it. 30 days is pretty ridiculous...

 

[MattK]

So far what I have learned from this experience is, dealers are nothing but liar's, swindlers, and cheats that don't know their ass from a hole in the wall. Service stops when you buy the vehicle. Don't let them do work on your jeep unless you want more problems than when you brought it in.

This just doesn't make any damned sense that a dealer would even care if there was a problem with the Jeep! They get reimbursed for all the work done and if it ends up bought back doesn't Chrysler reimburse them as well? One of my labor receipts say Jeep operating normally as well but I didn't think that meant I couldn't take it back to them. Why can't you take it back to the same dealership?

 

[MattK]

It seems the knob itself, likely hollow, is acting like a speaker and amplifying noises that travel up the shifter stick. For those of you with noise issues it would be interesting to see if the noise you are experiencing goes away or is reduced when the knob is removed. They sometimes take a bit of pulling to remove them but no tools are needed.

I have an aftermarket shift knob on mine from drake offered that's aluminum. I've driven with it off and on and it's still the same. It can be very loud in 3rd and 4th under load.

If I pull up alongside a wall so I can hear it and let it idle in neutral with the clutch out it's super noisy. Clutch in and it goes away.

Chrysler tore it down and said they replaced a transmission mount but it didn't help.