Wow! Did they install the entire "Towing package"?

I installed a receiver on my JLU along with 4-pin wiring harness myself. SUPER easy, and really didn't take long at all.

Parts available all over the place, but here are some examples from E-Trailer.

JLU Hitch Receiver

JLU Trailer Wiring

~$200 in parts, and it took me the better part of an afternoon to do all of it, but I like to take my time and be very neat and tidy with wiring routes and splicing. I also have trailer wiring experience, and all the tools.

 

Hitch receiver and wiring harness, plus flash for 2024 Jeep. No extras.

 

What Jeep dealer parts manager has never heard of a hitch receiver? What Jeep dealer would tell an owner to find their own parts? I am not sure Jeep wants owners. Perhaps, they just want leasee's?

I am a longtime Jeep fan. My first Jeep was a 1986 CJ-7..

I am not sure what is going on with Jeep, but it does not seem good to me.

 

Yeah, that entire situation is FUBAR all around. Jeep and Stellantis are having significant problems, but that's beyond weird IMO. But then I don't have a lot of first hand experience with my Jeep dealership (or any others) in anything other than sales. When I drove my JLU off the lot, I knew it was extremely unlikely it would ever return for anything other than a trade-in.

I was burned on an electrical gremlin on my Grand Cherokee, and I've read and heard the dealership horror stories, so I tend to stay away.

 

Had mine installed by Leonard truck outfitters here in SC. Class 2 hitch and 4-wire trailer module/wiring; All for $400 bout
4 yrs ago. Dale

 

Well..after a 6 months search I finally found a Jeep dealer in the US willing to install a Jeep hitch receiver and wiring harness on my JL Unlimited. It cost $1800 for the parts, labor, and flash.

At one point I thought I thought I had the parts ordered- but that dealer advised they had fired their parts manager because he was not doing his job...the new parts manager had never heard of a hitch receiver and wiring harness...and suggested I buy the parts and they would install them. NO!

My question? Why is this so hard to have completed? I would have installed the parts myself if they did not require a flash and might void my warranty? What is going on with Jeep?

Good lord they saw you coming.

 

Actually, my son talked me into letting Jeep service it since it is a brand new 2024, under warranty. The cost seemed silly to me, but I was not surprised. I had a very hard time getting anyone from ANY Jeep dealership to even return my call. Including the dealer where I bought it. That is what I found strange. I have been retired for several years, but still work about 20 hours a week for "mad money." So, 1 weeks pay was all it took.

 

Yeah, $1,800 bid for that is what I like to call a "FO bid". Basically they don't have any interest in doing it, so they'll bid 3-4x the "real" bid just to make you go away.

As far as response and level of "service", everyone is having problems right now, Jeep/Stellantis are just having more than most. So that doesn't surprise me. I fear the days of service providers jumping up to accept new business or projects are pretty much gone... Too much demand and not enough (qualified) supply.

ETA: Also, I'm curious about needing a "flash". Why would you need a flash? Unless you're installing the Jeep brake controller, and wiring it in as if OEM, they shouldn't need to touch the computer. Like at all...

 

I thought the same thing...in re- go away. But, since no other Jeep dealer was willing to take the job, that was that. The flash was to connect the braking system to the 7 pin connector.