So I own a 2011 JKU rubicon and have the maxcare warranty. I took the vehicle in for its first issues at 95k miles. for a list of minor issues ABS light, Wheel sensor, caliper etc. but one issue being the shocks. When I am on the freeway and hit an uneven spot of pavement the jeep feels more like a boat then a car. I'm no mechanic but I know how my car drives and Long story short they claim that since the shock isn't leaking its still good. That seems like a load of B.S. to me. While yes a leaking shock does indicate its bad isn't there other problems that can occur with the shock other than leaking that would prevent it from effectively doing its job? Not sure what to do. The shop who changes my oil even told me that the shocks need replacing and I trust him he never has told me wrong before. Does anyone have any info I can arm myself with? The Rubi is still stock no lift nothing.
afbigfish
jump up and down on the bumper and get it bouncing and then jump off. if it keeps bouncing after you jump off, then the shocks are toast. bad shocks will allow the tires to bounce on flat pavement and cause terrible wear patterns on your tires too.
95k miles is a lot of mileage on a stock shock and are probably bad. I am surprised any warranty would cover wear items like shocks though. good luck with repair.
95k miles is a lot of mileage on a stock shock and are probably bad. I am surprised any warranty would cover wear items like shocks though. good luck with repair.
Shocks are probably worn out at that mileage and warranty does not cover that unless defective like leaking. Just have them replaced at the place of your choice or do them yourself. Easy on a JK. This is a normal maintenance item like tires.
I would check the exact language of your warranty because I do believe shocks were listed when they tried to sell it to me.
The whole pitch was I pay $3100, financed over 5 years so probably closer to $3600, now and if I have any issues with the parts listed I could just bring it in and they'd fix it. He actually said he saw a guy just last week bring in a 10 year old Wrangler and get a new transmission put in for a hundred bucks. He also said he was legally obligated to show me the warranty and that I had to sign a document that said I was made aware but declined coverage just so I couldn't take them to court later. Now I didn't buy it because that sounded like a lot of money to insure stuff that probably cost a whole lot less than that to replace. It's didn't help that everything he said was obviously a lie but if I had bought it and it said shocks were covered I'd expect that for that kind of money they would replace shock absorbers that weren't absorbing shocks, leaking or not.
The whole pitch was I pay $3100, financed over 5 years so probably closer to $3600, now and if I have any issues with the parts listed I could just bring it in and they'd fix it. He actually said he saw a guy just last week bring in a 10 year old Wrangler and get a new transmission put in for a hundred bucks. He also said he was legally obligated to show me the warranty and that I had to sign a document that said I was made aware but declined coverage just so I couldn't take them to court later. Now I didn't buy it because that sounded like a lot of money to insure stuff that probably cost a whole lot less than that to replace. It's didn't help that everything he said was obviously a lie but if I had bought it and it said shocks were covered I'd expect that for that kind of money they would replace shock absorbers that weren't absorbing shocks, leaking or not.
Replacing shocks is properly considered maintenance like breaks, tires, and batteries so even if they admit the shocks are bad they’re probably not covered. Personally I would get some rancho 5000x, for under $200 and 30 minutes of installation you’re going to have a better ride and better traction. A second option would call this a sign from god that since you need new shocks you might as well lift your jeep.
THe shocks are 100% covered under the Max Care warranty.
https://www.chryslerwarrantydirect.com/warranty_plans/maximum_care
When I first bought the Jeep I actually purchased everything to lift it lift, driveshafts, wheels/tires etc. Shortly after getting everything we decided to relocate to Florida and my job here involves customers in my car so I had to sell everything. The time has come to pass the Jeep to my oldest daughter and I asked her if she wanted me to lift it for her. She said no, she is shorter and doesn't get it so if anything god is telling me not to lift it. Tried twice now
The part that bothers me is the stupid statement the dealer said that since a shock isn't leaking it's still good and they can't replace under warranty... I talked to them again and they said they would revisit the shocks whatever that means. I told them that there are plenty of things inside a shock that can go bad that have no effect on the shaft seal. I guess leaking oil is the only indication of when something is bad (good to know). I have all the symptoms of bad shocks
1. Feels like a boat on the freeway seems worse with more weight in it. I was coming back from the keys with 5 people plus luggage and caught a spot of uneven pavement and thought I was going to lose control it was rocking and rolling all over
2. excessive and uneven tire wear
3. nose dive when braking
4. even my regular mech. said I needed new shocks (and I trust him 100%)
5. not to mention the shear time frame and the fact they have 95k miles on them and I used to live on dirt roads in MIchigan so they recieved a good workout daily.
I'm not trying to get something for free that I shouldn't. I paid good money for that warranty and the shocks are covered. This is the first time it's been to the dealer for any warranty service in 95k miles so it's not like I'm one of those people that complain about every little thing. It would have been one thing if they said we pulled the shocks and tested them to make sure that the compression and rebound is within spec. but to simply say the shocks aren't leaking so they are still good, is completely asinine to me. Ill see what happens I will be car shopping in January and already decided to get a durango RT but highly doubt I will be purchasing from this dealer which is unfortunate since they are the closest to my house. I do not need or want to have to debate with some know it all service writer everytime I come in.
This is the first time I have had to deal with the service dept. Has anyone else had issues with them not wanting to cover or inspect something properly under warranty.
https://www.chryslerwarrantydirect.com/warranty_plans/maximum_care
When I first bought the Jeep I actually purchased everything to lift it lift, driveshafts, wheels/tires etc. Shortly after getting everything we decided to relocate to Florida and my job here involves customers in my car so I had to sell everything. The time has come to pass the Jeep to my oldest daughter and I asked her if she wanted me to lift it for her. She said no, she is shorter and doesn't get it so if anything god is telling me not to lift it. Tried twice now
The part that bothers me is the stupid statement the dealer said that since a shock isn't leaking it's still good and they can't replace under warranty... I talked to them again and they said they would revisit the shocks whatever that means. I told them that there are plenty of things inside a shock that can go bad that have no effect on the shaft seal. I guess leaking oil is the only indication of when something is bad (good to know). I have all the symptoms of bad shocks
1. Feels like a boat on the freeway seems worse with more weight in it. I was coming back from the keys with 5 people plus luggage and caught a spot of uneven pavement and thought I was going to lose control it was rocking and rolling all over
2. excessive and uneven tire wear
3. nose dive when braking
4. even my regular mech. said I needed new shocks (and I trust him 100%)
5. not to mention the shear time frame and the fact they have 95k miles on them and I used to live on dirt roads in MIchigan so they recieved a good workout daily.
I'm not trying to get something for free that I shouldn't. I paid good money for that warranty and the shocks are covered. This is the first time it's been to the dealer for any warranty service in 95k miles so it's not like I'm one of those people that complain about every little thing. It would have been one thing if they said we pulled the shocks and tested them to make sure that the compression and rebound is within spec. but to simply say the shocks aren't leaking so they are still good, is completely asinine to me. Ill see what happens I will be car shopping in January and already decided to get a durango RT but highly doubt I will be purchasing from this dealer which is unfortunate since they are the closest to my house. I do not need or want to have to debate with some know it all service writer everytime I come in.
This is the first time I have had to deal with the service dept. Has anyone else had issues with them not wanting to cover or inspect something properly under warranty.
Oh and when I told the service writer that the valves inside the shock/shocks could be bad he chuckled and said shocks dont have valves ullinghair:
I'm no ASE cert. mech but I'm no stranger to working on vehicles either. I have lifted 3 vehicles 2 jeeps and one 2500hd pickup (just before gas prices went to over $4 a gallon back when) that was good times. I restored a 3500 dump truck from the frame up as well. I just never really paid attention to the internal workings of a shock. There is actually a lot of science packed into that little tube. I have always pulled them in the past and cycled them by hand to see if there was any problems with compression or rebound, since I dont really trust the bouncing bumper test fully.
ullinghair: I'm no ASE cert. mech but I'm no stranger to working on vehicles either. I have lifted 3 vehicles 2 jeeps and one 2500hd pickup (just before gas prices went to over $4 a gallon back when) that was good times. I restored a 3500 dump truck from the frame up as well. I just never really paid attention to the internal workings of a shock. There is actually a lot of science packed into that little tube. I have always pulled them in the past and cycled them by hand to see if there was any problems with compression or rebound, since I dont really trust the bouncing bumper test fully.
It sounds like you are confusing worn with bad. Your shocks sound worn, not bad. Are you sure your warranty covers "worn" shocks? That would be unusual.
If you complain enough, maybe they will cover it anyway. But to me life is too short to waste it. I would rather spend $200 and have a better set of shocks anyway. Even if they replace them, they are only going to put the same crap OEM shocks on there.
If you complain enough, maybe they will cover it anyway. But to me life is too short to waste it. I would rather spend $200 and have a better set of shocks anyway. Even if they replace them, they are only going to put the same crap OEM shocks on there.
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