Sorry you are having these issues.

Jeeps are not the most reliable, but your experience certainly falls outside the norm.

It is hard to say what to do. If I were in your shoes, I would start by opening a case with FCA. @JeepCares can help you with that. Even if opening a case achieves nothing, at the very least the dealer is on notice that FCA is watching.

Depending on how much longer this drags on, I would then look into getting FCA to buy back the Jeep. Buyback laws vary from state to state, so you will have to do some research.

You are going to get all sorts of free advise online regarding lawyering up and lemon laws. In my experience, being nice gets better results than being nasty. Despite your frustration, I would avoid arguing with the dealer. As long as you and the dealer remain on the same side, the easier it is for FCA to determine what is going on and focus on resolving the issues. Even if it ends up in a buyback.

Good luck!

 

PS - objectively speaking, if I were in your position and things didn't get resolved within six weeks or so, I would look to get rid of the Jeep. If you talk to your dealer nicely, they may be able to get you out of this one and into another one. If the dealer refuses, I'd kiss Jeep goodbye and tell everyone I know what a crummy product Jeep is and to stay away. Without antangonizing anyone, the dealer --and FCA-- need to feel that although you are reasonable, you are willing to walk. Nothing bothers a dealer more than losing a reasonable customer.

I know it sounds harsh. But I find it unconscionable that a brand-new vehicle would be having this sort of issues. It is easy to blame COVID and what not as long as one is not personally dealing with something like this.

Most of us on here have been buying Jeeps for a long time. So to some extent we have been brain washed into being faithful to Jeep. But if you are new to Jeeps and your loyalty is not yet established, I'd cut my losses and run.

Unfortunately, FCA is not going to learn to take quality control seriously until it loses a bunch of customers.

 

Sadly stuff does happen. I am sorry to hear that your new jeep is giving you problems. As for the parts, my nephew works for Toyota as a mechanic and he told me that metal parts are all on back order through dealerships nation wide because of covid. I would definitely talk to @JeepCares and see what they can tell you or help you with. I, personally, would stick it out. Again, that’s just me. I, as many here, love my jeep and you very likely will too. I hope this all gets fixed ASAP, and you can start to enjoy the jeep life soon!

 

Sticking it out is good. But that is an open-ended proposition.

I think the OP needs to determine how long he thinks he can stick it out for; what is a reasonable amount of time to be making payments on a vehicle he can't even use; set some milestones and play out possible courses of action depending whether things are getting resolved or not.

Unlike the OP, FCA has no problem dragging this out for months, and the dealer doesn't really care one way or another. This is why both, the dealer and FCA, need to feel like they have something to lose if they don't get this resolved sooner rather than later.

 

Get with the Dealer Principal, ask them to put you in another new Wrangler.. expect to pay the difference in MSRP.. You could not have over 50 miles. If they cannot, ask them to cannibalize one of theirs and put yours back on the road - they probably won't .. so PUT these to Use:
Contact Jeep customer service. You can call Jeep at (866) 221-6871 toll free number, write an email, fill out a contact form on their website www.jeep.com,

 

Either like the movie, or you’re in the Cleveland area……. Either way, welcome.

I would request a new jeep. Personally a big issue missed makes me question the entire build. I also get “stuff happens” so don’t feel it speaks to the “brand”

I will take some flack, but I love America, but not so much American made vehicles

 

Either like the movie, or you’re in the Cleveland area……. Either way, welcome.

I'm actually in Cincinnati. I did love the movie way back in the day, but mostly I just love baseball. Even in my old age, I still play. ⚾

 

Sorry you are having these issues.

Jeeps are not the most reliable, but your experience certainly falls outside the norm.

It is hard to say what to do. If I were in your shoes, I would start by opening a case with FCA. @JeepCares can help you with that. Even if opening a case achieves nothing, at the very least the dealer is on notice that FCA is watching.

Depending on how much longer this drags on, I would then look into getting FCA to buy back the Jeep. Buyback laws vary from state to state, so you will have to do some research.

You are going to get all sorts of free advise online regarding lawyering up and lemon laws. In my experience, being nice gets better results than being nasty. Despite your frustration, I would avoid arguing with the dealer. As long as you and the dealer remain on the same side, the easier it is for FCA to determine what is going on and focus on resolving the issues. Even if it ends up in a buyback.

Good luck!

Thanks for tagging us here, aldo90731.

CArnold40, I would like to dig in further here and see where I can assist. When you have a moment, please send a private message to our team! Thanks!

Kate
Jeep Cares

 

Thank you everyone. As suggested, I have reached out to JeepCares.

 

Sorry your experience is like this! Not good! I love Jeep and am on my 3rd. Drove one of them 270k miles...so, ya, they can be reliable (in fact I argue they ARE good and reliable vehicles but....the but part is when you start modding them up and wheeling them hard...but what would we expect? No honda or toyota isn't going to be better -- ever seen the bent toys? ya)

Anyway good luck!

 

Sorry to hear your new Jeep experience isn't going so well thus far. Hopefully, the bad will be fixed and things will be better from here.

As for the charcoal canister flooded with gas, one of the ways that can happen is if someone tries pumping in another gallon or more after the pump clicks off. Since you said the problem started happening the day after you picked it up, could the dealer possibly done this prior to you taking delivery? Most dealers give the buyer a full tank of fuel as a way of saying thanks for your business. Maybe they gave yours a little too much.

 

Good point -- have had this happen on other brands. I learn the rig before stuffing more in and the Jeep doesn't like it.

 

New Wranglers are sometimes confusing, It took me some time to really love mine.
Charcoal canister its not really a big deal it gets fludded with gas sometimes.
Why the tank and pump - ptobably just to be sure, let them fix it and enjoy it.
Its not a major failure like engine or the transmission just a few bolt on parts - easy fix.
Nice looking Jeep btw.

 

It sounds like you’re being nice and reasonable. Just don’t be taken advantage of. Research the lemon laws in your state and politely tell the dealer that once the Jeep reaches XX days out of service, you will contact the state and exercise your rights under the lemon law. As you get near the date, you are very likely to receive a call from a regional manger who will offer to buy back the Jeep and get you in to a new one. Manufacturers much prefer to buy these back and fix them later with back ordered parts vs having them titled a lemon law buyback, which essentially the same as a salvage title. Either way, it’s very unfortunate. I have a Tundra and a Wrangler. I’ve always had very good service from my Jeeps, they’ve been excellent, as good as my Tundra has been. I wish you luck!

 

Again, I want to thank everyone for their feedback. It is much appreciated.

Right now, I'm at the point where I honestly believe the dealer is trying in good faith to get this situation resolved. Their hands are just a bit tied, waiting for the parts. An additional point that I had not mentioned previously is that the dealership has me set up in a 2021 Renegade as a loaner. I don't like it much, but at least it runs & gets me where I need to go.
If things work out and I get my Wrangler back, I hope to be enjoying it for many years to come... so I really want to try to maintain a good working relationship with the dealership.

I think for the moment, I need to maintain patience & give everyone a chance to do their best. It just sucks waiting, but is what it is...
I have reached out to @JeepCares & am waiting to hear back from them. I am certainly interested in getting their input.

All of the above being said though, you all have prompted me to take a few minutes to look into the "lemon law" for my state. If I am understanding correctly, the quoted section below applies up to/until when the vehicle is either 1 year old or has 18k miles -- whichever comes first.

"
If the manufacturer can’t satisfactorily repair the vehicle so that it conforms to the warranty, the manufacturer must either replace or repurchase the vehicle. Whether the manufacturer replaces or repurchases the vehicle is up to the consumer. However, the manufacturer must be allowed a “reasonable number of attempts” to fix the problem.

Ohio’s lemon law defines a “reasonable number of attempts” as three or more times for the same problem, or eight or more attempts for any nonconformity on the vehicle before the vehicle is considered a lemon. Lemon law provisions also take effect if the vehicle is in the shop for repairs for a cumulative total of 30 days or if any of the attempted unsuccessful repairs was for a nonconformity that results in a condition that is likely to cause death or serious injury if the vehicle is driven.
"

So as of Friday, July 2nd they will have had my jeep for 15 days so far. I sincerely hope we don't get anywhere near the 30 day mark.

 

Again, I want to thank everyone for their feedback. It is much appreciated.

Right now, I'm at the point where I honestly believe the dealer is trying in good faith to get this situation resolved. Their hands are just a bit tied, waiting for the parts. An additional point that I had not mentioned previously is that the dealership has me set up in a 2021 Renegade as a loaner. I don't like it much, but at least it runs & gets me where I need to go.
If things work out and I get my Wrangler back, I hope to be enjoying it for many years to come... so I really want to try to maintain a good working relationship with the dealership.

I think for the moment, I need to maintain patience & give everyone a chance to do their best. It just sucks waiting, but is what it is...
I have reached out to @JeepCares & am waiting to hear back from them. I am certainly interested in getting their input.

All of the above being said though, you all have prompted me to take a few minutes to look into the "lemon law" for my state. If I am understanding correctly, the quoted section below applies up to/until when the vehicle is either 1 year old or has 18k miles -- whichever comes first.

"
If the manufacturer can’t satisfactorily repair the vehicle so that it conforms to the warranty, the manufacturer must either replace or repurchase the vehicle. Whether the manufacturer replaces or repurchases the vehicle is up to the consumer. However, the manufacturer must be allowed a “reasonable number of attempts” to fix the problem.

Ohio’s lemon law defines a “reasonable number of attempts” as three or more times for the same problem, or eight or more attempts for any nonconformity on the vehicle before the vehicle is considered a lemon. Lemon law provisions also take effect if the vehicle is in the shop for repairs for a cumulative total of 30 days or if any of the attempted unsuccessful repairs was for a nonconformity that results in a condition that is likely to cause death or serious injury if the vehicle is driven.
"

So as of Friday, July 2nd they will have had my jeep for 15 days so far. I sincerely hope we don't get anywhere near the 30 day mark.

I will be following up with you there shortly, thanks!

Kate
Jeep Cares

 

Keep a close eye on the number of days the Jeep is out of service. But before you decide to act on the law, have a frank chat with your dealer first. As someone mentioned above, talking to the dealer principal is always a good step.

Chances are the dealer is willing to swap you into another Jeep instead of lemon law-ing this one.

Good luck.

 

Seems like your problem is isolated to the gas tank. A minor issue compared to a defective engine or transmission. A PITA I know, but see if they can work it out,

 

I would always consider the gravity of the technical issues, let say if the engine was overheated and will never be the same again or major engine repair lke a head replacemen, in this cases I would recommend pushing the "lemon" thing, in this specific case after the parts will be replaced, the jeep will be like new if not better.
Abandon the jeep just becouse it was overfilled with gas, doesnt sound fair to me.
I would be happy drivig a new, clean Jeep loaner even if its a "Fiat Panda" in jeep skin.
My dealer just dropped me at the enterprise location and left and they were out of cars and there was a line.

 

Just saw this on another forum:

My '21 3.6L Rubicon with 300 miles on it had 3 consecutive warm spring morning cold starts with galloping idles and then ran fine. Fourth morning did the same but stalled out. Got "check engine light" on restart. Took to dealership same day; they kept it 8 days. Dealership followed correction flowchart for codes the computer spit out. The flowchart did not correct the problem. Tech called FCA in Auburn Hills, not much help. Technician checked fuel pressure at the fuel rail, was 29psi versus spec of 60psi. Replaced in-tank fuel pump and fuel control module. Has been ok since getting it back.​

Now, I have no faith that the truck won't quit on me unexpectedly. Nice feeling to have with a new vehicle.​

​

Wonder if there’s a batch of JLs coming out of the plant with defective fuel line/pump.

 

As an update, I am now at day 22 and still waiting to get my Jeep back from the service department. I called them today & was just told the parts still have not come in.
I asked him if this is a common problem with Jeep -- the issue of the Jeep being out of the owner's hands for such long periods of time due to the wait on parts. He said they've been having parts issues since COVID hit. He said he would call me & let me know when the parts come in. And that was the end of the conversation.

.By Monday, my Jeep will have been 'out of service' for 25 days -- and I've only owned it for 26 days.

I have given JeepCares my info & I believe that they will be assigning me a case manager early next week.

I know many on here had suggested that I bring up the lemon law to the dealership on day 25. I still don't know if I will or not. I'm struggling a bit with it.
I feel like I should give the JeepCares case agent more time to try to help, and to be honest...I don't know at this point how I would feel about going down the "lemon law" road. If it gets "lemoned" then I have the decision of:
(1) Have them buy the Jeep back from me and we part ways -- in which case, I have my money back but still no Jeep -- all because of a fuel tank & fuel pump. Being that I really want a Jeep, I'm a bit afraid I'll be left regretting not just waiting it out.
or
(2) Have them replace my Jeep -- in which case, I'd have to wait anywhere from 6 to 12 weeks for another Jeep to me made for me. By then I could have just waited out having them fix my current Jeep.

I just feel like if I am going to bring up the lemon law, I had better be prepared to follow through with it and deal with any repercussions. Not sure that I'm quite there yet.

I don't know. I hate this whole thing by now. Getting a new vehicle is supposed to be fun. It has been a big stressful headache for me.
Admittedly, I just feel "forgotten" now. I feel like once they made the sale, then my importance went from very high to zero to them. As a potential customer I mattered, but as an existing customer they can afford to leave me in the dark for an infinite amount of time.
I know they are still making Jeeps...so I know they still have parts going toward new sales. Yet they don't have the parts to fix a Jeep that was brought back only ONE DAY after driving it off the lot.

Just extremely frustrated right now, but I guess after the year we've ALL had I should just be thankful that I'm even able to have the problems I've described above.

 

covid has made auto parts supply lines very slow for many dealers. I have family that works for a Toyota dealer out here as a mech, and they are waiting months for parts. I don’t think that qualifies under the lemon law since they have been waiting on parts and it’s not a failure to properly correct the problem. It has been diagnosed and a fix identified, but not able to be implemented due to supply problems. I very well could be wrong, but that’s how I see it. Maybe you can find an oem tank and pump and get them to the dealer to help get it fixed faster (with reimbursement for the cost of the parts?) I’m have no clue if it will work, but it isn’t the dealers fault that they can’t get the parts through their supply lines.

 

Yeah...I'm not sure how it all works. Here in Ohio, the car falls under the lemon law if it has been "out of service" for 30 (or more) days -- that includes weekends & holidays. With COVID, I am not aware if they have made exceptions to the law. That would be something I'd have to have a lemon law lawyer clarify for me, if I were to choose to go down that road.

I also do understand that it is not the dealer's fault if they can't get the parts. -- although I cannot say I am totally satisfied with how the dealership has handled this so far. When they originally diagnosed the problem, they told me on a Monday "the parts should be coming in this week & we should hopefully have it ready sometime next week". Then after hearing nothing for 2 weeks, I called them & that is when they informed me that they have not been able to get the parts. Since then there has been no communication at all until I called them today.

Right now though...mainly because I really don't know who to be upset with about it all...I guess most of my frustration is toward the Jeep manufacturer.
And maybe I shouldn't be upset at all. Maybe I need to to be a little more understanding that COVID affected us ALL in many ways & this is all really no one's fault.
I'm wrestling with all of that in my head -- trying to be understanding & patient, but not get taken advantage of. At the end of the day, I just want what I paid for -- nothing free...nothing added.

 

I completely understand your point, and agree with you. I was just saying maybe you can source the parts so that you might get it back sooner. I’m not sure how dealers are about that though. My only experience with the dealer that sold me my jeep, a used car lot NOT a jeep dealer, was horrid. I would not be at all happy if I had a new vehicle for only one day out of 26. I hope they figure something out quickly for you. Maybe call and ask them about that? I don’t know if they have specific supply lines, but am figuring that they do. Can’t hurt to ask if you can source the parts and they repay you for them. I remember when I didn’t have my jeep for almost a month due the a wiring TSB that I needed fixed so I could smog it. I hated every second, and they didn’t offer me a loaner 🤬.

 

There is definitely no harm in asking. I'm thinking this might be something I will bring up to the case manager when I hear from them.
This may sound preposterous & a bit paranoid, but I'll feel more comfortable getting an answer from JeepCares than I would from the dealer -- the reason being that I would hate to have the dealership agree to do something like that, only to find out later that the manufacturer sees that as a modification that voids the warranty. I've seen that sort of thing touched on a bit here:
Jeep Cares (HAHAHAHA) Really Jeep.....

 

Never hurts to be safe. I looked at mopar parts and they have the tank listed for around $475. It doesn’t show an estimated delivery date (some places don’t). here is a link to help you. I just searched fuel tank and it came right up.

OEM MOPAR Parts Online | Mopar Factory Parts

Shop MOPAR Parts and Accessories At Discount Prices As Low As 35% Below MSRP. Shop By VIN To Get The Perfect Parts For Your Project!

www.moparfactoryparts.com

 

Never hurts to be safe. I looked at mopar parts and they have the tank listed for around $475. It doesn’t show an estimated delivery date (some places don’t). here is a link to help you. I just searched fuel tank and it came right up.

OEM MOPAR Parts Online | Mopar Factory Parts

Shop MOPAR Parts and Accessories At Discount Prices As Low As 35% Below MSRP. Shop By VIN To Get The Perfect Parts For Your Project!

www.moparfactoryparts.com

Thank you!!!

 

Have a frank conversation with them -- get a major store credit. Use it for Mopar goodies later

It does work sometimes.

 

On Day 30 I would write them a letter requesting to buy it back.
Im sure they will call you back and try to neghotiate terms
But I think they will fix it before the 30 day term.

 

IMO, the time for them to fix your Jeep is running out. AFAIK, the lemon law is what it is. And in my experience a long time ago in the car industry, a manufacturer will do whatever is necessary to avoid the lemon branded title, since it’s essentially the same as a salvage or rebuilt title and reduced the value of the vehicle by 35% or more. That’s a big hit on a $45K vehicle… for a $475 part. You need to start asking for specific remedies. First, you should be in a Wrangler. Second, they should be making this month’s payment. Third, if your Jeep gets to 30 days out of service, you should make it clear you will be pursuing a lemon law case, not being nice and offering a buyback. I said this before, and I’ll say it again, they’re taking advantage of your kindness and understanding. This is costing them next to nothing. This is costing you a Jeep in the best part of the year to own one. At 30 days, IMO, get your money back and go shopping. Or ask the regional associate to have them redirect / dealer swap a new one for you. Your “old one” can sit for 3 months waiting for the part at that point and they don’t have to have a branded title. That’s the most likely outcome if you go that route and the part won’t show up on time. That or they’ll take the part off a new unit. Either way, as I said, they’ll go to great lengths to avoid the branded title. Best of luck.