There are more than 2 people not happy with it - I am one of them. There are some issues with the kit as noted in the Mopar lift threads - the rear trackbar bracket interferes with the frame on some Jeeps - on my Jeep, the bolt/nut hit the rear spring. However, I will agree with you that most folks are happy. I added F/R adjustable trackbars, Rancho Geo brackets, and Sumo Springs progressive bumps. The Geobrackets/lower arms are a must to improve steering/tracking at speed.
This lift is better suited to two door jeeps (like the OPs), as Jeep did a marginal job of designing the spring rates (as JKs are likely not as heavy/nor will be loaded like JKUs).
My biggest complaint is weight handling - the lift does not handle weight well at all. When I first installed the lift, my Jeep was in relatively stock form with little added weight - the lift yielded a nice smooth ride, compliant springs, etc. I really like the way it rode. My lift netted slightly more than advertised, but the springs settled very quickly to advertised height. The warts started to appear once weight was added. Loaded for a few trips, I experienced excessive body roll, the rear bottomed out frequently on freeways (and off road), and had lots of head whip from poor damping in the rear. Run a trailer, and things get worse.
The spring rate is about the same as factory and the shocks are valved very similar to stock Rubicon - not the best idea when raising a vehicle's COG (springs should be a bit stiffer and shocks valved a bit heaver).
I've added some aftermarket accessories since the initial install(winch w/ synth line, rock rails, extra battery, AEV front bumper, engine skid plate) - but by no means, anywhere near what some guys run. With these modest accessories, the ride got precipitously worse when loaded for trips.
After about 30-50k (I can't remember exactly), the rear Fox shocks were done. I lost a significant amount of height overtime as well. By the time I pulled the springs off (about 60-70k? or so later,) I was running 3/4" spacers F/R and was still 1/2" shy of 2" as measured using spring perch/bump stops.
I think the disparity in satisfaction/performance comes in the way people use their vehicles and for how long they keep it - my jeeps sees lots of miles on/off pavement running heavy and while not trashed, is not babied either.
Bottom line - stock jeeps with little added weight and seldom tow, it is a nice lift. Run heavier/go on many trips with a family, or tow - skip it and find a different lift. Look for higher spring rates and shocks valved for greater damping.